Ways to Contact the Financial Aid Office
All NOVA Financial Aid staff are working remotely. Campus staff is available just as if they were on campus.
- If you wish to be contacted by a NOVA financial aid team member during normal business hours either by call back or setting up a virtual meeting, please visit NOVAQ.
- Call the 24-Hour Student Support Center at 1.855.323.3199.
- Live chat or submit requested documents at the 24-Hour Student Support Center. Here are the steps to create a web case and to submit documents.
- If it is after normal business hours and you would like for a financial aid staff member to contact you, please email email@example.com and a staff member will contact you within 24 hours to set up a meeting. Please include your 7-digit NOVA Student ID, phone number, and if applicable, the campus you would normally visit.
We appreciate your patience and understanding, and we look forward to welcoming you to our offices in the near future.
Also, please remember that dropping, withdrawing or failing to participate in your courses remotely for the rest of the semester could cause you to lose eligibility for financial aid you already received and negatively impact your aid eligibility for future terms due to the Satisfactory Academic Progress policy. If you need assistance with your courses, please contact your instructors and utilize available resources such as free tutoring.
Jimmy Mauger (Manager), Sarah Morales, Tahira Bibi, and Melanie Vu
Bisdorf Building, Room 148
5000 Dawes Avenue
Alexandria, VA 22311
Loudoun Campus/Reston Center
Jack Zegeer (Manager), and Lynda White
Loudoun Village, LV110
21200 Campus Drive
Sterling, VA 20164-8699
Medical Education Campus
John Riemer (Manager) and Isabel Villarroel Toledo
Student Services Center, HE 202
6699 Springfield Center Drive
Springfield, VA 22150-1913
Normal Business Hours:
Monday and Thursday:
8:30 a.m. – 7:00 p.m.
Tuesday and Wednesday:
8:30 a.m. – 5:00 p.m.
11:00 a.m. – 5:00 p.m.
College Financial Aid Office
College Financial Aid Office, Box 135
8333 Little River Turnpike
Annandale, VA 22003-3743