Virtual Advising Frequently Asked Questions

1. Log into MyNOVA
2. Click on NAVIGATE|Student
3. Click on "Appointments" on the left-hand menu
4. Click on "Schedule an Appointment"
5. Select "Advising" as the type of Appointment
6. Scroll down and select the service related to your need
7. Select "Virtual Appointment"
8. Select your desired Advisor name from the list

Unfortunately, virtual advisors cannot set, cancel, or change campus appointments with any office. To schedule an appointment:

1. Log into MyNOVA
2. Click on NAVIGATE|Student
3. Click on "Appointments" on the left-hand menu
4. Click on "Schedule an Appointment"
5. Select "Advising" as the type of Appointment
6. Scroll down and select the service related to your need
7. Select "Virtual Appointment"
8. Select your desired Advisor name from the list

Please see the procedures for dual enrollment students. If you are a current dual enrollment student (still in high school), please email DualEnrollment@nvcc.edu for assistance. Virtual Advisors cannot enroll current dual enrollment students (those still in high school).

Please attach a copy of an unofficial college transcript and send it to VirtualAdvising@nvcc.edu. We will be happy to assist you.

Virtual Advisors do not program place students for the purposes of receiving financial aid. 

Virtual advisors are not able to declare degree plans for students who do not intend to complete a degree at NOVA. You will need to contact your home university financial aid office to ask for a consortium agreement. This agreement will allow your home university to award financial aid for courses you are taking at NOVA.

For Satisfactory Academic Progress (SAP) Appeals, please complete the following steps:

• View the following video: Understanding Satisfactory Academic Progress (SAP) and the Financial Aid SAP Appeal Process
• Download the appeal form available upon completion of the video.
• Complete the top portion of the appeal form.
• Compose a signed and dated statement that describes in detail the circumstances that caused you to fail to meet the SAP requirements and a description of what has changed that will now allow you to succeed academically.
• Login to Navigate via MyNOVA, search for an open SAP appeal appointment and request it there. Here are instructions for setting appointments in Navigate.

Please get in touch with the financial aid support center.

Please attach a copy of an unofficial college transcript and send it to VirtualAdvising@nvcc.edu. We will be happy to assist you.

Please see the procedures for dual enrollment students. If you are a current dual enrollment student (still in high school) please email DualEnrollment@nvcc.edu for assistance. Virtual Advisors are not able to enroll current dual enrollment students (those still in high school).

If you have completed college-level English at a U.S. college or university, or you have completed a standardized test such as the SAT, ACT or TOEFL in the last five years, please send an unofficial copy of your transcript/test results to VirtualAdvising@nvcc.edu.

• Information on placement test exemptions and alternatives

Please visit the academic success counseling page. Contact information for your campus is provided on the page. Virtual advisors are not able to provide enrollment assistance to students on academic probation.

Students who wish to appeal academic suspension status should follow the appeal process established by the College. 

This hold must be addressed with student services on campus or via NOVA online. Proof of financial self-sufficiency (your tax info showing you fully support yourself) and a Verification of Independent Status form must be submitted, or you will need to re-file your in-state tuition application with parent information (taxes, etc.). Virtual advisors are unable to change student tuition rates.

For help with your password and student number, please get in touch with the IT helpdesk.   

As a new, first-time college student, you should complete the online New2NOVA orientation. After finishing the orientation, please complete the advising survey. Your assigned advisor or a Virtual Student Support Advisor will gladly assist you with class selection.

Online students can get started by visiting NOVA Online Admissions & Enrollment. For additional questions specific to online courses, please contact NOVA Online Support.

If English is your primary language, you should complete an advising survey to determine your English course(s). 

If you have completed college-level English at a U.S. college or university, or you have completed a standardized test such as the SAT, ACT or TOEFL in the last five years, please send an unofficial copy of your transcript/test results to VirtualAdvising@nvcc.edu.

More information on placement test exemptions and alternatives can be found here.

If your home language is not English and you are looking for ESL classes, please click here.  

The campus registrar completes the enrollment verification form for students who need this report. The form can be accessed here.

Registrars require a few days to complete the request so please allow time when making this request.

Guaranteed Admissions agreements are different for each university.

For detailed transfer planning, please plan to meet with your faculty advisor.

Virtual Advisors do not complete transcript evaluations for transfer credits. Therefore, they cannot guarantee equivalence of transfer credits to NOVA courses. The College Records Office completes transfer evaluations for previous academic study, examination, or career experience to be evaluated for possible college credits. Only students who have declared a major and registered for at least one credit at NOVA may request an evaluation of transfer credits or credit for prior learning.

NOVA accepts credits for which a student has earned a grade of "C" or better. You may see the complete process required for an official transfer credit evaluation and how credits have previously transferred to NOVA via our TES database.

If you completed prerequisites at another college or university, please fill out the Course Prerequisite Waiver Form 125-041

1. Upload and attach your unofficial documents. The submitted documentation needs to demonstrate that prerequisites have been met as outlined in the NOVA Course Content Summary for that course. Unofficial documents can include:
   • Unofficial college or university transcripts from any institution within the United States. The transcript must include your full name, university name and your entire course history on the document.
   • Unofficial international evaluation transcripts from World Education Services (WES) or International Education Research Foundation (IERF).
   • Unofficial test scores from ABLE, ACE, ACT AP, CAMBRIDGE, CLEP, DSST, DuoLingo, GED, IB, IELTS, SAT, SAT II, TOEFL iBT.
   • Unofficial U.S. high school transcripts for upper-level math courses (MTH 162, MTH 245, MTH 261, MTH 263).
2. Select the NOVA course you need a prerequisite waiver for using the drop-down menus.
3. Use the comment section to list the prerequisite(s) you completed for that class.
4. Submit the form. You will receive a response within three business days.
5. Submit one form per course for which you need a waiver.

Students who have been legally domiciled in Virginia for at least one year prior to the first day of classes for a term are eligible to pay tuition at the in-state rate. Domicile means the present, fixed home of an individual who returns following temporary absences and at which he/she intends to stay indefinitely.
Domicile is NOT the same thing as residence. With certain exceptions, students under the age
of 24 are presumed to have their parents' or legal guardians' domicile. You may appeal your tuition rate through an appeal for domicile reclassification.

• Appeal process for domicile reclassification

For additional concerns, please contact Student Services. Virtual advisors are unable to change student tuition rates.

This hold must be addressed with student services on campus or via NOVA online. Proof of financial self-sufficiency (your tax info showing you fully support yourself) and a Verification of Independent Status form must be submitted, or you will need to re-file your in-state tuition application with parent information (taxes, etc.). Virtual advisors are unable to change student tuition rates.

If you completed prerequisites at another college or university, please fill out the Course Prerequisite Waiver Form 125-041

1. Upload and attach your unofficial documents. The submitted documentation needs to demonstrate that prerequisites have been met as outlined in the NOVA Course Content Summary for that course. Unofficial documents can include:
   • Unofficial college or university transcripts from any institution within the United States. The transcript must include your full name, university name and your entire course history on the document.
   • Unofficial international evaluation transcripts from World Education Services (WES) or International Education Research Foundation (IERF).
   • Unofficial test scores from ABLE, ACE, ACT AP, CAMBRIDGE, CLEP, DSST, DuoLingo, GED, IB, IELTS, SAT, SAT II , TOEFL iBT.
   • Unofficial U.S. high school transcripts for upper-level math courses (MTH 162, MTH 245, MTH 261, MTH 263).
2. Select the NOVA course you need a prerequisite waiver for using the drop-down menus.
3. Use the comment section to list the prerequisite(s) you completed for that class.
4. Submit the form. You will receive a response within three business days.
5. Submit one form per course for which you need a waiver.

Virtual advisors are not able to declare degree plans for students who do not intend to complete a degree at NOVA. You will need to contact your home university financial aid office to ask for a consortium agreement. This agreement will allow your home university to award financial aid for courses you are taking at NOVA.

Please attach a copy of an unofficial college transcript and send it to VirtualAdvising@nvcc.edu. We will be happy to assist you.