How to Review and Resolve Holds on Your Account
How To Unlock Your Holds
- A hold or service indicator on your record indicates that something is needed, such as a financial obligation, documents, advisement, permissions, or a conditional status such as Dual Enrollment or Probation.
To See Your Holds or To-Do List
- Log in to myNOVA > Click on SIS: Student Information System > My Student Information, which will bring you to the Student Center. Review the “Info, Actions & Holds” and “To-Do List” sections for more information.
Academic Dismissal or Academic Suspension
- Please review the policies.
- For more information or an appointment, contact the Counseling Office.
Academic Probation
- Please follow the directions for students on Academic Probation as outlined on the Academic Success Counseling website.
Application is Self-Sufficient
You based your tuition status on yourself and must submit additional documents to verify you are self-sufficient.
- Please submit the Independent Form, your Federal and State Income Taxes, photo ID and Immigration Documentation (if applicable) to https://mysupport.nvcc.edu.
- For questions, contact your Student Service Center.
Debt to College or Debt to Controller
- For questions, contact your campus Business Office.
Debt to Financial Aid (Waiting for Information)
- Pay fees in your Student Information System.
- For questions, contact your campus Financial Aid.
Debt to Library
- Fees must be in person at the circulation desk.
- For questions, contact your campus library.
Debt to Parking
- Pay fees at the Parking site.
- For questions, contact parking@nvcc.edu.
Dual Enrollment or Home School/Special Provisions
- Learn more about Dual Enrollment.
- Go to the Dual Enrollment Checklist.
- Make an appointment with a Counselor.
English As Second Language
- For advising and more information, contact the Counseling Office.
ESL Level 2
You tested into English as a Second Language Level 2 and must apply with the Student Service Center.
- Complete the Class Schedule Worksheet Form.
- For questions, contact your Student Service Center.
Financial Aid is Being Held
- Check Your To-Do List (see How to above)
- For questions, contact Financial Aid.
High School Student
- Submit your final High School Transcript
- Or submit an Early Cert Form to https://mysupport.nvcc.edu.
New First Time in College
If you are a First Year Student under the age of 24:
- For steps to get started, contact the Admissions Office.
No High School/GED Graduation
- For advising and more information, contact the Counseling Office.
Permanent Foreign Applicant or Temp/No Foreign Application
- Submit your updated Immigration Documents to https://mysupport.nvcc.edu.
- For questions, contact your Student Service Center.
Parent, Legal Guardian, Spouse
If you base your tuition status on a Parent, Legal Guardian or Spouse:
- Submit their immigration documents verifying a year of status to https://mysupport.nvcc.edu.
- For questions, contact your Student Service Center.
Student Visa Admission
- International Students need to communicate with the Office of International Students.
Tuition - Legal Guardian
If you base your tuition status on your Legal Guardian:
- Submit the Court Order verifying they are your Legal Guardian https://mysupport.nvcc.edu.
- For questions, contact your Student Service Center.
Under 18/Parent Signature
You are under the age of 18 and must:
- Submit the Application results with your parent's signature
- For questions, contact your Student Service Center.
Valid Visa Verifications
- Submit your updated Immigration Documents to https://mysupport.nvcc.edu.