Revised 01/2012

HRI 165 - Hotel Housekeeping and Engineering Management (4 CR.)

Course Description

Studies housekeeping and engineering departments of a hotel. Emphasizes organization, staffing, scheduling, staff development, cleaning materials and procedures, preventive maintenance, refurbishing, design, safety, and computer applications. Lecture 4 hours per week.

General Course Purpose

The general goal is to prepare the student to assume a managerial role in the housekeeping or engineering departments of a hospitality, health related, or commercial/industrial operation. To accomplish this, the student must be able to demonstrate his/her understanding of professional housekeeping and engineering management.

Course Prerequisites/Corequisites

None.

Course Objectives

Upon completion of this course, the student should be able to:

To discuss the importance of the housekeeping department as an integral part of a hospitality operation
To inventory the personality traits and educational requirements for housekeepers
To define the functions of the different positions within the housekeeping department
To explain the procedures for guest room and bath cleaning
To identify solutions to problems in cleaning the public areas
To identify several techniques and considerations in the cleaning of bathrooms and rest rooms
To know the importance of use--oriented planning in the selection of hard floors, their covering, and care
To describe the 12 basic considerations in carpet selection
To discuss preventive and restorative approaches to carpet care
To examine the criteria in the selection of linens, textile, bedding and beds
To identify functional quality, durability and ease of maintenance of wall coverings.
To illustrate the proper care and treatment of windows
To select the appropriate equipment, tools and containers, supplies, and chemicals for housekeeping tasks
To inventory considerations in the selection, distribution, and control of uniforms.
To know the importance of the linen room
To recognize the importance of sewing room and storage areas
To describe the importance of housekeeping relationships with guests and other departments
To know typical records and forms used for personnel, purchasing, and control within the housekeeping
To describe the organization and functions of the engineering department
To summarize the primary characteristics of preventive maintenance
To identify basic plumbing terminology
To trace a plumbing system from the water supply to the sewage system
To identify common electrical terms
To describe basics of electrical systems
To characterize various types of HVAC systems
To identify methods to conserve and manage energy usage

Major Topics to Be Included

Course Orientation. The Importance of Housekeeping.
Areas of Housekeeping Responsibility. What It Takes to be a Housekeeper.
Who Does What in Housekeeping? Cleaning the Guest Room and Bath
Cleaning the Public Areas. Hard Floors: Kinds, Covers, Care.
Carpet Selection.
Carpet Care.
Linens, Textiles, Bedding and Beds.
Walls--Their Covering and Care. Windows--Their Care and Treatment
Interior Design.
Bathrooms and Rest Rooms.
Equipment and Supplies.
Record Keeping--Personnel, Purchasing and Control.
Organization of the Engineering Department. Preventive Maintenance.
Plumbing Systems
Heating, Ventilation, and Air Conditioning Systems
Energy Management
Describe the basic elements of human comfort