IT Help Desk

About the IT Help Desk

The IT Help Desk provides front-line technical support to all NOVA students, faculty, and staff. We are advocates committed to resolving the technology issues affecting students and employees and providing detailed resolutions and general systems information.

NOVA IT Support Portal

Available Services

  • Submit an IT Support ticket
  • Searchable service catalog
  • Knowledge base & helpful articles
  • Account password resets
  • Computer software updates
  • Printing Services
  • Other IT support services

IT Support Portal

Department Support Portal

Available Services

  • Accommodations and Accessibility
  • Ask AcePrint
  • College Call Center
  • College Records Office
  • Disability eForms
  • LTS (Library Staff Only)
  • NOVA Parking & Transportation
  • NOVA Police Department
  • Student Advising

Department Support Portal

Reset Password or Unlock Account

Here are the online tools to reset and unlock your MyNOVA and NVCC (network/email) accounts. We encourage all NOVA students, faculty, and staff to use these tools to resolve any account issues before calling the IT Help Desk to avoid waiting in long queues to speak with a Help Desk Analyst.

MyNOVA Password Reset NVCC Password Reset

MyNOVA Multi-Factor Authentication (MFA)

All users must enroll in Multi-Factor Authentication (MFA) to access Canvas, SIS, and other critical myNOVA tools.

There are three methods for MFA using your mobile device:

If you successfully set up MFA but fail authentication twice, please wait 15-20 minutes before you reattempt or risk account lockout.

Options for individuals who do not possess a smartphone, cell phone, or other mobile device are still being researched by VCCS. We will make this information available as soon as we can.

Contact Us

Monday - Friday: 8:00 a.m. - 5:00 p.m.

Toll Free: 855.259.1019
Phone: 703.426.4141

NOVA IT Support Portal
NOVA IT Support Portal After-Hours Login Support - use this link if you are experiencing issues accessing the NOVA IT Support Portal outside of normal business hours and we will respond the next business day.
Virginia Relay (Deaf/TTY Communication Services)