Revised 06/2006
ITN 253 - Network Troubleshooting - Cisco (4 CR.)
Course Description
ITN 253 - Centers on instruction in troubleshooting tools and techniques appropriate to the network communications environment. Course content includes workstation troubleshooting software, communication equipment troubleshooting options, and typical problems related to Switching, WAN, and routing technologies. Lecture – 4 credit hours per week PRE-REQUISITES Student should have completed one of the following: Cisco Certified Network Associate (CCNA) ITN 157 WAN Technologies – Cisco TEL 251 Internetworking CCNA semester 4 training at a Cisco Network Academy Instructor permission.
General Course Purpose
None.
Course Prerequisites/Corequisites
None.
Course Objectives
- Upon completion of this course the student will be able to: Document and Baseline the Network Troubleshooting Methodologies and Tools Troubleshooting at the Physical layer Layer 2 Troubleshooting Layer 3 Troubleshooting Layer 4 Troubleshooting Layers 1-7 Troubleshooting COURSE CONTENT Upon completion of this course, the student will be able to: Troubleshooting Methodologies Management and Diagnostic Tools Protocol Overview Troubleshooting TCP/IP Troubleshooting a LAN Switch Environment Troubleshooting VLAN Issues Routing and Switching Processes Troubleshooting Frame Relay Troubleshooting ISDN Novell IPX AppleTalk Troubleshooting EIGRP Troubleshooting OSPF Troubleshooting BGP STUDENT LEARNING OUTCOMES Troubleshooting methodologies Be able to describe an efficient problem-solving method when troubleshooting and documenting internetwork problems Management and diagnostic tools Be able to describe the types and purposes of tools commonly used for network troubleshooting processes Be able to describe and use information resources that can assist with troubleshooting processes. Be able to use troubleshooting tools and minimize their impact on a network device’s performance and data flow Be able to use Cisco IOS software commands and debug utilities to filter, capture and display protocol traffic flows. Protocol overview Be able to demonstrate knowledge of troubleshooting targets for connection-oriented and connectionless protocols Troubleshooting tcp/ip Be able to demonstrate knowledge of connection sequences and key troubleshooting targets within TCP/IP Be able to use proven problem isolation techniques to list the symptoms of common TCP/IP problems Apply diagnostic tools to solve network problems that include systems running TCP/IP with Windows client and/or server software Troubleshooting a LAN switch environment Be able to use proven isolation techniques to list the symptoms of Catalyst switch and VLAN problems on switch Ethernet networks. Troubleshooting VLAN Issues Be able to apply diagnostic VLAN tools to switched and routed VLAN configuration problems Routing and Switching Processes Be able to use Cisco IOS router troubleshooting commands with Catalyst switch troubleshooting commands. Troubleshooting Frame Relay Be able to demonstrate knowledge of Frame Relay and key troubleshooting targets likely to be found in a WAN environment Be able to use Cisco IOS commands and problem isolation techniques to identify the symptoms of common WAN and Frame Relay problems. Troubleshooting ISDN Be able to demonstrate knowledge of ISDN and key troubleshooting targets likely to be found in a WAN environment Be able to use Cisco IOS commands and problem isolation techniques to identify the symptoms of common ISDN BRI problems. Novell IPX Be able to demonstrate knowledge of connection sequences and key troubleshooting targets within Novell IPX Be able to use proven problem isolation techniques to list the symptoms of common Novell IPX problems AppleTalk Be able to demonstrate knowledge of connection sequences and key troubleshooting targets within AppleTalk Be able to use proven problem isolation techniques to list the symptoms of common AppleTalk problems Troubleshooting EIGRP Be able to describe how EIGRP works Be able to use Cisco IOS commands to perform EIGRP diagnostics on network devices Be able to identify symptoms relating to problems in a EIGRP environment Troubleshooting OSPF Be able to describe how OSPF works Be able to use Cisco IOS commands to perform OSPF diagnostics on network devices Be able to identify symptoms relating to problems in a OSPF environment Troubleshooting BGP Be able to describe how BGP works Be able to use Cisco IOS commands to perform BGP diagnostics on network devices Be able to identify symptoms relating to problems in a BGP environment