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Call Center

  • overhead view of the call center

On Mon., Jan. 10 the Call Center will open at 10:30 a.m. due to convocation.

The College Call Center is the information hub for all NOVA campuses and centers. It serves as a point of contact for students, parents, staff, faculty and the community. In recognition of outstanding efficiency and effectiveness, the Call Center has been designated a Certified Center of Excellence by Purdue University’s Center for Customer-Driven Quality.

The College Call Center provides timely, accurate and educational information by telephone, Web-based communications and mail. The Call Center responds to a variety of inquiries such as:

  • getting started at NOVA
  • registering for classes
  • paying for college
  • programs and courses offered
  • continuing education courses for adults
  • college events
  • emergency delay openings and closings
  • NOVA’s general policies and procedures
  • and much more

Contact Us

Live online chat service is available during Call Center hours. Call Center representatives respond in real time; the initial average response time is 30 seconds. Online chat offers customers a quick and alternate way to communicate with the Call Center without sacrificing quality of service.

Inbound phone calls are answered by representatives during Call Center hours. Call Center representatives are equipped to navigate the College website, Student Information System and other applications to effectively assist callers on the phone.

Phone: 703.323.3000 or 877.408.2028

Our goal is to respond to every inquiry received during business hours within 4 hours or less during non-peak periods and within 8 hours during peak registration periods. This option is frequently used by international students.

Use our online form to send us comments or email us at information@nvcc.edu.

Northern Virginia Community College
4001 Wakefield Chapel Road
Annandale, VA 22003-3796

Many commonly asked questions can be found on the FAQ page. You can also use our Search Knowledge Base option for information and answers to frequently and previously asked questions.

We look forward to hearing from you!

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