The College Call Center is the information hub for all NOVA campuses and centers. It serves as a point of contact for students, parents, staff, faculty and the community. In recognition of outstanding efficiency and effectiveness, the Call Center has been designated a Certified Center of Excellence by Purdue University’s Center for Customer-Driven Quality.
The College Call Center provides timely, accurate and educational information by telephone, Web-based communications and mail. The Call Center responds to a variety of inquiries such as:
- getting started at NOVA
- registering for classes
- paying for college
- programs and courses offered
- continuing education courses for adults
- college events
- emergency delay openings and closings
- NOVA’s general policies and procedures
- and much more
College representatives are available:
Monday 8:30 a.m. - 7:00 p.m.
Tuesday through Friday 8:30 a.m. - 5:00 p.m.
Online Chat service: Tuesday through Thursday 5:00 p.m. – 7:00 p.m.
Extended hours via phone, online chat & emails on the following days for the spring 2018 registration period:
Wednesday, January 3 and Thursday, January 4 8:30a.m. to 7:00p.m.
Saturday, January 6 9:00 a.m. to 2:00 p.m.
The Call Center is a multi-channel contact center.
College representatives will not be available starting at noon, Thursday, December 21 through January 2 due to College closing for winter break. Representatives will be available starting January 3rd when the college reopens.
Live online chat service is available during Call Center hours. Call Center representatives respond in real time; the initial average response time is 30 seconds. Online chat offers customers a quick and alternate way to communicate with the Call Center without sacrificing quality of service.
We look forward to hearing from you!