The Student Ombuds Service (SOS) is a resource for helping students explore options for resolving problematic issues.
Confidential │Independent │Informal │Neutral │Voluntary
The Student Ombuds Services WILL:
- Offer a safe place where students may discuss problems or issues.
- Actively listen to students’ concerns.
- Provide information on College policies and procedures.
- Assist students in evaluating available options.
- Refer students to the appropriate NVCC office to resolve their concerns.
- Provide upward feedback to NVCC administration when a systemic issue or trend is observed.
The Student Ombuds Services CANNOT:
- Act as an advocate in a dispute involving college or non-college problems or complaints.
- Compel participation; use of the Student Ombuds Services is strictly voluntary.
- Represent individuals in appeals, formal grievance procedures, nor provide legal advice on or off campus.
- Overturn binding decisions but can investigate procedural fairness.
- Keep formal written records. The Student Ombuds Services can help you determine how to keep your own record if you need to do that.