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Frequently Asked Questions

Please send an email to NOVACAS@nvcc.edu with a brief description of the vending issue.

Please include your Student ID / NOVACard number; the vending machine number (located on a sticker on the front of all machines); the product item or location you were trying to purchase; and the requested refund amount.

All refunds will go to your NOVACard / ACE$ account.

Refunds will be processed in 3-5 business days.”

Customers can place bookstore orders online at https://nvcc.bncollege.com/.
Please send us an email at NOVACAS@nvcc.edu with your catering question.

There are several ways to add funds to your NOVACard:

  • At any deposit machine on any NOVA campus.
  • At any NOVACard office on any campus.
  • Using NOVACard's online service, GET or use online services mobile app GET
Please send us an email at NOVACAS@nvcc.edu with any questions or concerns regarding dining services.
Yes, we offer Kosher and Halal menu options. www.eurocafeusa.com/menu/.
Yes, we offer gluten free menu options. www.eurocafeusa.com/menu/.
The café will issue your refund directly from their POS system. Please visit the café, and they will assist you.
There are no meal plan options at this time.
Yes. Please let the café know of any dietary needs as you place your order.
Please send us an email at NOVACAS@nvcc.edu with any questions, comments, or concerns regarding auxiliary services.