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Frequently Asked Questions

How can I get a refund from a vending machine?
Please send an email at NOVACAS@nvcc.edu with a brief description of the vending issue. You will also need to include the vending machine number (located on a sticker on the front of all machines).
How do I buy books if the bookstore is closed?
Customers can place bookstore orders online at www.nvcc.bncollege.com.
If I have any catering related questions, whom should I contact?
Please send us an email at NOVACAS@nvcc.edu with your catering question.
How do I add money to my NOVACard?

There are several ways to add funds to your NOVACard:

  • At any deposit machine on any NOVA campus.
  • At any NOVACard office on any campus.
  • Using NOVACard's online service, GET or use online services mobile app GET
Who do I contact to file a complaint about a dining service issue?
Please send us an email at NOVACAS@nvcc.edu with any questions or concerns regarding dining services.
Do you offer Kosher or Halal menu items?
Yes, we offer Kosher and Halal menu options. www.eurocafeusa.com/menu/.
Do you have Gluten free options?
Yes, we offer gluten free menu options. www.eurocafeusa.com/menu/.
I was overcharged for a food item at the café, how do I get a refund?
The café will issue your refund directly from their POS system. Please visit the café, and they will assist you.
Does the college offer a meal plan?
There are no meal plan options at this time.
Can the Café’s accommodate dietary restrictions?
Yes. Please let the café know of any dietary needs as you place your order.
How can I give feedback about your campus services?
Please send us an email at NOVACAS@nvcc.edu with any questions, comments, or concerns regarding auxiliary services.