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Home >   Academics > Degree & Certificates

NOVA 2012-2013 College Catalog: Programs of Study

IT Technical Support
Career Studies Certificate WO

Purpose: This career studies certificate is designed for persons seeking employment in a technical support center and for those persons employed who desire to update their skills in the help desk field. This curriculum will prepare students for employment as help desk specialists/technicians, desktop support specialists and technical support specialists. Upon completion, graduates are prepared to study for the A+ Certification with Help Desk Specialization.

One Year Credits
1st Semester
ITE 115 Introduction to Computer Applications and Concepts 3
ITN 106 Microcomputer Operating Systems 3
ITN 107 Personal Computer Hardware and Troubleshooting 3
Total   9
2nd Semester
ITE 180 Help Desk Support Skills 3
ITE 182 User Support/Help Desk Principles 3
Total   6
Total credits for the IT Technical Support Career Studies Certificate=15

IT courses used for this program may not be more than 10 years old, unless approved by division dean.