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Remote Student Support Services

Out of an abundance of caution regarding Coronavirus (COVID-19) prevention, NOVA has shifted to providing remote Student Services beginning March 18, 2020. If you are in need of assistance, please consult one of the following resources.

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College Resource List for Remote Student Support Services

IF YOU NEED HELP WITH APPLYING TO NOVA, IN-STATE TUITION, ETC.

Contact Enrollment Services

Website: https://www.nvcc.edu/student-services/index.html
General Email Inbox: information@nvcc.edu

IF YOU NEED HELP WITH FINANCIAL AID, ETC.

Contact Financial Aid

If you have questions regarding financial aid, student accounts, admission, records, or registration.

Website: https://www.nvcc.edu/financialaid

IF YOU NEED HELP WITH ADVISING, ENROLLING IN A CLASS AND NEXT STEPS:

Contact Virtual Advising

Website: https://www.nvcc.edu/advising
General Email Inbox: virtualadvising@nvcc.edu

IF YOU NEED HELP WITH ACCESSING LIBRARY RESOURCES:

Contact Library Services

Chat online with a librarian: https://www.nvcc.edu/library/chat.html
Website: https://www.nvcc.edu/library/index.html

IF YOU NEED HELP WITH ACCESSING TUTORING RESOURCES:

Contact Tutoring

Website: https://www.nvcc.edu/tutoring
General Email Inbox: tutoring@nvcc.edu

IF YOU NEED HELP WITH ACCOMMODATIONS/DISABILITY SUPPORT SERVICES:

Contact Disability Support Services

Website: https://www.nvcc.edu/disability-services
General Email Inbox: disabilityservices@nvcc.edu

IF YOU NEED HELP FROM THE OPEN COMPUTER LAB STAFF:

Contact your campus OCL

Website

Online Connectivity for Students Who Lack It

  • FCC agreement stating that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots.
  • Comcast COVID-19 response: offers free WiFi for 2 months to low income families plus all Xfinity hot-spots are free to the public during this time
  • Charter Free Internet offer for 2 months
  • AT&T COVID-19 response: offers open hot-spots, unlimited data to existing customers, and $10/month plans to low income families
  • Verizon COVID-19 response: no special offers, but following the FCC agreement.
  • Sprint COVID-19 response: follows FCC agreement, provides unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge (I expect others will follow).
  • T-Mobile COVID-19 response: follows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge (I expect others will follow).
  • Altice/Suddenlink response: offers 30 MB internet to any new subscriber free for 60 days. No late fees or terminations for existing customers. Applicable to some rural localities
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