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Remote Student Support Services

College Resource List for Remote Student Support Services

IF YOU NEED HELP WITH APPLYING TO NOVA, IN-STATE TUITION, ETC.

Contact Enrollment Services

Website: https://www.nvcc.edu/student-services/index.html
General Email Inbox: information@nvcc.edu

IF YOU NEED HELP WITH FINANCIAL AID, ETC.

Contact Financial Aid

If you have questions regarding financial aid, student accounts, admission, records, or registration.

Website: https://www.nvcc.edu/financialaid

IF YOU NEED HELP WITH ADVISING, ENROLLING IN A CLASS AND NEXT STEPS:

Contact Virtual Advising

Virtual Advising provides students with the opportunity to speak one-on-one with a professional advisor to explore academic options and opportunities.

Advising Frequently Asked Questions (FAQ)

Virtual Advisors are available via:

Virtual Lobby for students is available.

Enter the Virtual Lobby

Hours of Operation

  • Monday &  Thursday: 9:30 a.m. - 7:00 p.m.
  • Tuesday & Wednesday: 9:30 a.m. - 5:00 p.m.
  • Friday: 9:30 a.m. - 12:30 p.m. 

Hours of Operation:

  • Monday - Thursday: 8:00 a.m. to 8:00 p.m.
  • Friday: 8:00 a.m. to 5:00 p.m.

IF YOU NEED HELP WITH ACCESSING LIBRARY RESOURCES:

Contact Library Services

Chat online with a librarian: https://www.nvcc.edu/library/chat.html
Website: https://www.nvcc.edu/library/index.html

IF YOU NEED HELP WITH ACCESSING ACADEMIC TESTING SERVICES:

Contact Testing

Website: https://www.nvcc.edu/testing
Email: novatesting@nvcc.edu

IF YOU NEED HELP WITH ACCESSING TUTORING RESOURCES:

Contact Tutoring

Website: https://www.nvcc.edu/tutoring
Email: tutoring@nvcc.edu

IF YOU NEED HELP WITH ACCOMMODATIONS/DISABILITY SUPPORT SERVICES:

Contact Accommodations and Accessibility Services

Website: https://www.nvcc.edu/accommodations
General Email Inbox: accommodations@nvcc.edu

IF YOU NEED HELP FROM THE OPEN COMPUTER LAB STAFF:

Contact your campus OCL

Website

Online Connectivity for Students in Need

  • FCC agreement stating that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots.
  • Comcast COVID-19 response: offers free WiFi for 2 months to low income families plus all Xfinity hot-spots are free to the public during this time
  • Charter Free Internet offer for 2 months
  • AT&T COVID-19 response: offers open hot-spots, unlimited data to existing customers, and $10/month plans to low income families
  • Verizon COVID-19 response: no special offers, but following the FCC agreement.
  • Sprint COVID-19 response: follows FCC agreement, provides unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge (I expect others will follow).
  • T-Mobile COVID-19 response: follows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge (I expect others will follow).
  • Altice/Suddenlink response: offers 30 MB internet to any new subscriber free for 60 days. No late fees or terminations for existing customers. Applicable to some rural localities

IF YOU NEED HELP WITH PARKING LOT WIFI:

Students can access WiFi without having to leave the car and can practice safe social distancing.

Access Instructions

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