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myPassword

The Self Service Password Management tools only work if you know your current password or if you have previously set up your profile security questions.  In order to set up your security questions, you must have at least an initial temporary password, which was assigned to you or which you can get by calling the IT Help Desk.

How to Setup myPassword

1. Go to https://pwreset.nvcc.edu.

2. On the NOVA Self-Service Password Management page click on Edit My Profile. Enter your NVCC LAN user name and NVCC LAN Password. Click Logon.

Enter your lan username and password.

3. Choose two questions from the drop down menus and answer them. Create a third question of your own with your answer for a total of three answered questions. Click Update to finish.

Answer security questions to complete profile.

Edit My Profile - Create Security Questions
  1. Go to https://pwreset.nvcc.edu.
  2. On the NOVA Self-Service Password Management page click Edit My Profileedit.png
  3. Enter your NVCC LAN user name and NVCC LAN Password. Click Logon. pasword.png
  4. Choose two questions from the drop down menus and answer them. Create a third question of your own with your answer for a total of three answered questions.4.png
  5. Click Submit to finish.
  6. You will see a Success window.  Click OK to return to the Self Service Password Management home page. 5.png

 

 

Change my Password

1. Click on Change my Password.

2. Click on change my Password, type your user name and actual password,
select your domain and click on logon.

3. You can select Generate and click on “Generate Password” if you prefer the system to create your password, if you would like to enter your new password select Enter and type and retype your new password, then click on Change Password.

4. Click on Return to Windows Logon now.

Reset my Password
  1. Go to https://pwreset.nvcc.edu.
  2. On the NOVA Self-Service Password Management page click Reset my Password. reset.png
  3. Enter your NVCC User Name and click Logon. login.png
  4. You will be prompted to answer 3 of the security questions you previously set up. Click Submit after entering each answer.my-pass.png
  5. If your answer does not match the answer you previously set up, an invalid message will appear, giving you a chance to try again.invalid.png
  6. If you miss two answers, the following message appears, and you are locked out of the process.  Wait several minutes before trying again, or call the IT Help Desk for assistance. limit.png
  7. If you answer all three questions correctly, the following screen appears.mypass.png
  8. The screen above allows you to either enter a new password of your choice, or have the system generate a random password for you. Click your choice radio button on the left under Mode
    • If you chose Generate, click the Generate icon, and write down your new password that is displayed. Click Submit. 
    • If entering your own, key it into the Password and Confirm fields, and click The password must be at least 8 characters long including at least one capital letter, one lower case letter and one number. It cannot have been recently used.
  9. If the password did not meet the requirements, the following message displays. Click OK to return to the previous screen.invalid2.png
  10. If the Password change was successful, the following message displays:change.png
  11. Click OK to return to the Self Service Password Management home page.
  12. Wait 15 minutes before logging in with your new password. Use this tool when you know your current password. 

Use this tool when you know your current password

  1. Go to https://pwreset.nvcc.edu.
  2. On the NOVA Self-Service Password Managementpage click Change my Password. change.png
  3. Enter your NVCC User Name and current Password and click Logon.mypass.png
  4. The screen below allows you to either enter a new password of your choice, or have the system generate a random password for you. Click your choice radio button on the left under Mode.
    • If you chose Generate, click the Generate icon, and write down your new password that is displayed. Click Submit. 
    • If entering your own, key it into the Password and Confirm fields, and click The password must be at least 8 characters long including at least one capital letter, one lower case letter and one number. It cannot have been recently used. 16.png 
  5. If the password did not meet the requirements, the following message displays. Click OK to return to the previous screen. invalid.png
  6. If the Password change was successful, the following message displays:done.png
  7. Click OK to return to the Self Service Password Management home page.
  8. Wait 15 minutes before logging in with your new password.
  •  
Unlock my Account

Use this tool when you know your current password

  1. Go to https://pwreset.nvcc.edu.
  2. On the NOVA Self-Service Password Managementpage click Unlock my Account.Picture1.png
  3. Enter your User Name and click Logon.2.png
  4. Answer the Security Questions. Click Submit after each question.3.png
  5. Click Unlock Account4.png
  6. If no restrictions exist, a message saying that the account has been unlocked will display.  Click OK to return to the main Self Service Password Management screen.5.png
  7. If your account was not locked, you will see the following message.  Click OK to return to the main Self Service Password Management screen.6.png
  8. If your account is disabled because of an unsatisfied requirement, such as unfinished GLS Training, or for a security reason, you will see the following message when logging in:
    • The referenced account is currently locked out and may not be logged on to.
  9. You cannot unlock the account using this self-service tool.  If you have satisfied the requirement, call the IT Help Desk.  They will confirm that the requirement is satisfied and open a ticket to unlock the account.  You will be notified when it has been unlocked.
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