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IT Help Desk

NOVA's Current Operating Status


Out of an abundance of caution and with a goal of supporting CDC guidance regarding social distancing during the Novel Coronavirus (COVID-19) outbreak, Northern Virginia Community College (NOVA) will shift to remote teaching and learning.

More Information Return to Campus Timeline for Employees

Academic Continuity

Are You Prepared For Emergency Situations or Extended Closings?

As part of college continuity planning, academic and instructional continuity is critical to the mission of the college. There are many resources available for faculty, staff, and students. Please take time to review these resources to prepare yourself in emergency situations or extended closings.

Work from Home

Self-Service Password Reset and Account Unlock Tools

Here are the online tools to reset and unlock your MyNOVA and NVCC (network/email) accounts. We encourage all NOVA students, faculty, and staff to use these tools to resolve any account issues prior to calling the IT Help Desk in order to avoid long queue times waiting to speak with a Help Desk Analyst.


NVCC (network and email) 

VPN Access

Hours of Operation

Day Hours
Monday-Friday 8:00 a.m. - 9:00 p.m.
Saturday 8:00 a.m. - 10:00 p.m.
Sunday 8:00 a.m. - 10:00 p.m.
Holiday 10:00 a.m. - 5:00 p.m.

A new option has been implemented allowing users to leave voicemails during long queue times, creating a ticket in SmarterTrack. We will respond to tickets as soon as we can. Please remember to state your name, phone number, and the issue you are experiencing. If you leave a voicemail outside of normal business hours, we will respond the next business day.

Prior to Contacting the IT Help Desk

We have been experiencing issues with users not being able to sign in after changing their password. If you experience this issue, please close all browser windows and try again. If that does not work, log in using your username in ALL CAPS. Example: enter bbb123 as BBB123.

Need to reset your myNOVA password? You can often reset it yourself, and avoid waiting on hold for an agent by clicking on the "Forgot Password" link on the myNOVA login page.

If you are unable to reset your password using the "Forgot Password" link, you can call the IT Help Desk for assistance. Please have the following information available:

  • Your StudentID or EmplID
  • Your SSN if you do not know your StudentID or EmplID
  • Your myNOVA username if available

Local Telephone: 703.426.4141 Toll-Free: 855.259.1019 (outside of Northern Virginia)

When calling the IT Help Desk, please listen carefully as the options have recently changed.

Access WiFi in NOVA Parking Lots

Students can access WiFi without having to leave the car and can practice safe social distancing.

See Instructions

IT Support

The IT Help Desk provides front-line technical support to all students, faculty and staff at NOVA. We are advocates committed to resolving the technology issues affecting students and employees and providing detailed resolutions and general systems information.

Check out the NOVA IT Support Portal for news, outages, knowledge-base and self-help tools.

NOVA IT Support Portal

Faculty Training

The college offers a wide variety of technology training and professional development opportunities for faculty and staff.

Browse Courses

Information Technology Policies

NOVA IT Support Portal


MyDrive is a user-friendly web-based file sharing system, similar to products such as Google Drive and Dropbox, but works using your MyNOVA credentials. It has replaced the NVSTU web folder system. Go to Network and Web Accounts for more information.


Security Awareness

The state of Virginia requires that all employees participate in IT security awareness training every year.

GLS Security Awareness Training

Important Links