Prior to Contacting the IT Help Desk
We have been experiencing issues with users not being able to sign in after changing their password. If you experience this issue, please close all browser windows and try again. If that does not work, log in using your username in ALL CAPS. Example: enter bbb123 as BBB123.
Need to reset your myNOVA password? You can often reset it yourself, and avoid waiting on hold for an agent by clicking on the "Forgot Password" link on the myNOVA login page.
If you are unable to reset your password using the "Forgot Password" link, you can call the IT Help Desk for assistance. Please have the following information available:
- Your StudentID or EmplID
- Your SSN if you do not know your StudentID or EmplID
- Your myNOVA username if available
The IT Help Desk is operational 24/7 including nights, weekends and holidays (service is limited on nights and weekends).
Local Telephone: 703.426.4141 Toll-Free: 855.259.1019 (outside of Northern Virginia)
When calling the IT Help Desk, please listen carefully as the options have recently changed.
IT Support
The IT Help Desk provides front-line technical support to all students, faculty and staff at NOVA. We are advocates committed to resolving the technology issues affecting students and employees and providing detailed resolutions and general systems information.
- Frequently Asked Questions (FAQ)
- IT Help Desk User Guide
- IT Help Desk Quick Reference
- IT Software Projects and System Updates
- OneDrive and Office Online Guide
Check out the NOVA IT Support Portal for news, outages, knowledge-base and self-help tools.
NOVA IT Support PortalSecurity Awareness
The state of Virginia requires that all employees participate in IT security awareness training every year.
GLS Security Awareness Training