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IT Help Desk

HCM 9.2 Upgrade

The VCCS is updating HRMS 9.0 to HCM 9.2. HRMS will be unavailable starting May 13, 2022 (at 5:00 pm) through May 17, 2022 and users will not be able to submit time or leave requests. Please go to NOVANet for more information.

MyNOVA Multi-Factor Authentication (MFA)

All Students must enroll in Multi-Factor Authentication (MFA) to access Canvas, SIS, and other critical myNOVA tools by March 10, 2022.

We encourage everyone to enroll before the deadline to avoid any issues accessing your MyNOVA account and your classes.

There are two methods for MFA using your mobile device: Push Notification and Text Notification.

  • Push notification: Use the RapidIdentity app for authentication.
  • Text notification: Use text messaging for authentication.

If you are successful in setting up MFA but fail authentication twice, please wait 15-20 minutes before you reattempt or risk account lockout.  

Options for individuals who do not possess a smart phone, cell phone or other mobile device are still be researched by VCCS.  We will make this information available as soon as we can. 

The Help Desk is experiencing higher than normal call volumes with the start of the Fall semester. Callers have the option to leave a voicemail that will create a ticket with the Help Desk. Please leave your name, student ID #/emplid #, contact information, and a brief description of the issue you are encountering if you leave a voicemail. We thank you for your patience and understanding.

Self-Service Password Reset and Account Unlock Tools

Here are the online tools to reset and unlock your MyNOVA and NVCC (network/email) accounts. We encourage all NOVA students, faculty, and staff to use these tools to resolve any account issues prior to calling the IT Help Desk in order to avoid long queue times waiting to speak with a Help Desk Analyst.


NVCC (network and email) 

Hours of Operation

Day Hours
Monday-Friday 8:00 a.m. - 9:00 p.m.
Weekend 8:00 a.m. - 4:00 p.m.
Holiday 10:00 a.m. - 5:00 p.m.

A new option has been implemented allowing users to leave voicemails during long queue times, creating a ticket in SmarterTrack. We will respond to tickets as soon as we can. Please remember to state your name, phone number, and the issue you are experiencing. If you leave a voicemail outside of normal business hours, we will respond the next business day.

Prior to Contacting the IT Help Desk

We have been experiencing issues with users not being able to sign in after changing their password. If you experience this issue, please close all browser windows and try again. If that does not work, log in using your username in ALL CAPS. Example: enter bbb123 as BBB123.

Need to reset your myNOVA password? You can often reset it yourself, and avoid waiting on hold for an agent by clicking on the "Forgot Password" link on the myNOVA login page.

If you are unable to reset your password using the "Forgot Password" link, you can call the IT Help Desk for assistance. Please have the following information available:

  • Your StudentID or EmplID
  • Your SSN if you do not know your StudentID or EmplID
  • Your myNOVA username if available

Local Telephone: 703.426.4141 Toll-Free: 855.259.1019 (outside of Northern Virginia)

When calling the IT Help Desk, please listen carefully as the options have recently changed.

Access WiFi in NOVA Parking Lots

Students can access WiFi without having to leave the car and can practice safe social distancing.

See Instructions

IT Support

The IT Help Desk provides front-line technical support to all students, faculty and staff at NOVA. We are advocates committed to resolving the technology issues affecting students and employees and providing detailed resolutions and general systems information.

Check out the NOVA IT Support Portal for news, outages, knowledge-base and self-help tools.

NOVA IT Support Portal

Faculty Training

The college offers a wide variety of technology training and professional development opportunities for faculty and staff.

Browse Courses

Information Technology Policies

NOVA IT Support Portal


MyDrive is a user-friendly web-based file sharing system, similar to products such as Google Drive and Dropbox, but works using your MyNOVA credentials. It has replaced the NVSTU web folder system. Go to Network and Web Accounts for more information.


Important Links