Notice of Change in Business Hours
Effective June 20, 2019, the IT Help Desk business hours will be as follows:
| Day | Hours |
|---|---|
| Monday-Friday | 6:00 a.m. - 10:00 p.m. |
| Saturday | 10:00 a.m. - 7:00 p.m. |
| Sunday | 10:00 a.m. - 10:00 p.m. |
Outside of business hours, users who call the IT Help Desk will be given the option to leave a voicemail, which will create a ticket in SmarterTrack. We will respond to each ticket the next business day in the order it was received.
Prior to Contacting the IT Help Desk
We have been experiencing issues with users not being able to sign in after changing their password. If you experience this issue, please close all browser windows and try again. If that does not work, log in using your username in ALL CAPS. Example: enter bbb123 as BBB123.
Need to reset your myNOVA password? You can often reset it yourself, and avoid waiting on hold for an agent by clicking on the "Forgot Password" link on the myNOVA login page.
If you are unable to reset your password using the "Forgot Password" link, you can call the IT Help Desk for assistance. Please have the following information available:
- Your StudentID or EmplID
- Your SSN if you do not know your StudentID or EmplID
- Your myNOVA username if available
The IT Help Desk is operational 24/7 including nights, weekends and holidays (service is limited on nights and weekends).
Local Telephone: 703.426.4141 Toll-Free: 855.259.1019 (outside of Northern Virginia)
When calling the IT Help Desk, please listen carefully as the options have recently changed.
IT Support
The IT Help Desk provides front-line technical support to all students, faculty and staff at NOVA. We are advocates committed to resolving the technology issues affecting students and employees and providing detailed resolutions and general systems information.
Check out the NOVA IT Support Portal for news, outages, knowledge-base and self-help tools.
NOVA IT Support PortalMyDrive
MyDrive is a user-friendly web-based file sharing system, similar to products such as Google Drive and Dropbox, but works using your MyNOVA credentials. It has replaced the NVSTU web folder system. Please note that the contents of the NVSTU web folder system will be available until December 31st, 2018. Please log into your NVSTU web folder prior to this date and backup your data or you risk losing it. Go to Network and Web Accounts for more information.
Security Awareness
The state of Virginia requires that all employees participate in IT security awareness training every year.
GLS Security Awareness Training