How to Set Up Student Refund Preferences

How to Set Up Student Refund Preferences

Below are steps for students to manage or enroll in Refunds with Nelnet.

  1. Log in to myNOVA.
  2. Click on SIS: Student Information Center and click on My Student Information.
  3. Click Manage Refunds to access Nelnet.
  4. If this is your first time logging, you may have to create an account.
  5. Returning students will land on their Nelnet Dashboard.
  6. Click Manage Refunds.
  7. Enroll in Dual Authentication/Mobile Alerts by entering your phone number.
  8. Enter code received. Click Submit.
  9. Enter secondary email (optional) and click Save.
  10. Click Edit Refund Method to enroll in ACH Direct Deposit.
  11. Enter your bank information and click Save.
  12. Your profile will now show that a refund method was selected.
  13. Once a refund is loaded, an additional tab will show the refund information. You can click on the
    Submitted Date to get additional details. Hover over the ? to get more information on the status.

Additional Information

  • Direct Deposit (ACH) refunds are usually available 6-7 business days after the refund is posted to your student account.
  • If a refund method is not selected, refunds will be delivered to you via first class mail in the form of paper check, to the mailing address on record with NOVA.Checks may take up to 10-14 days to arrive at your address after the refund is posted to your account.
  • If you paid your tuition with a credit card using Nelnet Campus Commerce and you are due a refund, your tuition refund will be issued back to the card that you originally used for payment.
  • If you have questions about setting up your refund preference, please contact Nelnet Campus Commerce at (888) 470-6014.
  • For questions about your financial aid or student account, contact the Financial Aid Support Center at 1-855-323-3199.
  • Visit Refunds for more information.