IT Help Desk Support for Faculty & Staff

Contact the IT Help Desk

Phone: 703.426.4141
Toll Free: 855.259.1019
TTY (Virginia Relay - Deaf/TTY Communication Services): 711

You can also submit a ticket, request a service, or search the knowledge base through the NOVA Services Portal:

NOVA Services Portal
NOVA Services Portal After-Hours Login Support – Use this link if you're experiencing issues accessing the portal outside of normal business hours. We will respond the next business day.

Need more help? Use the button below to access the full IT Help Desk site on NOVAnet.

IT Help Desk Support on NOVAnet

Need to Reset Your Password?

You can reset, unlock, or change your NOVA network/email password using Microsoft's Self-Service Password Reset (SSPR) without contacting the Help Desk. Registration is required.

Reset Your Password

After registration, if you forget your password, you can reset it yourself. Additionally, you have the option to select 'Can't access your account?' on the email login page to reset or unlock your account.

Reset Your Password