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IT Help Desk

Prior to Contacting IT Support

Per NOVA IT Security Protocols, the ITHD DOES NOT reset passwords or otherwise administer accounts via email.  If you need a password reset or need to check sensitive information within any of the College’s applications, speaking live to an ITHD Analyst is currently the ONLY way your request can be handled.

In order to expedite the documentation and resolution of the issue you are reporting, please be prepared to provide the following information prior to contacting the ITHD.

  • Your StudentID or EmplID (e.g., 1234567)
  • Your DOB (e.g., January 1, 1982)
  • The Answers to your Security Questions unique to your account (the ones that you created in MyNOVA)
  • *Your Social Security Number (SSN) (e.g., 123456789)
  • Your campus location, building name, and room number (e.g., AN Campus, CG 111) or “offsite,” if applicable
  • Your best telephone contact information (e.g., 703-555-1212)
  • Specific details of your support request

*Your SSN is required only if you cannot provide the correct responses to the account’s Security Questions (or you have not yet set up your account Security Questions and Answers in MyNOVA). The ITHD is operational 24/7 including nights, weekends, and holidays.

Local Telephone: 703.426.4141  -- Toll Free: 855.259.1019 (Outside No. Virginia)


IT Support

The IT Help Desk provides front-line technical support to all students, faculty and staff at NVCC.  We are advocates committed to resolving the technology issues affecting students and employees and providing detailed resolutions and general systems information.

Check out the NOVA IT Support Portal for news, outages, knowledge-base and self-help tools.

NOVA IT Support Portal

Security Awareness

The state of Virginia requires that all employees participate in IT security awareness training every year.

Moat Training

Important Links

Technology Policies