Welcome to the Northern Virginia Community College Website

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Call Center

  • overhead view of the call center

The College Call Center is the information hub for all NOVA campuses and centers. It serves as a point of contact for students, parents, staff, faculty and the community. In recognition of outstanding efficiency and effectiveness, the Call Center has been designated a Certified Center of Excellence by Purdue University’s Center for Customer-Driven Quality.

The College Call Center provides timely, accurate and educational information by telephone, Web-based communications and mail. The Call Center responds to a variety of inquiries such as:

  • getting started at NOVA
  • registering for classes
  • paying for college
  • programs and courses offered
  • continuing education courses for adults
  • college events
  • emergency delay openings and closings
  • NOVA’s general policies and procedures
  • and much more


College representatives are available:

Monday 8:30 a.m. - 7:00 p.m.
Tuesday through Friday 8:30 a.m. - 5:00 p.m.

The Call Center is a multi-channel contact center.

Contact Us

Online Chat

Live online chat service is available during Call Center hours. Call Center representatives respond in real time; the initial average response time is 30 seconds. Online chat offers customers a quick and alternate way to communicate with the Call Center without sacrificing quality of service.

Many commonly asked questions can be found on the FAQ page. You can also use our Search Knowledge Base option for information and answers to frequently and previously asked questions.

We look forward to hearing from you!