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IT Help Desk

Prior to Contacting the IT Help Desk

Need to reset your myNOVA password? You can often reset it yourself, and avoid waiting on hold for an agent by clicking on the "Forgot Password" link on the myNOVA login page

If you are unable to reset your password using the "Forgot Password" link, you can call the IT Help Desk for assistance. Please have the following information available:

  • Your StudentID or EmplID
  • Your SSN if you do not know your StudentID or EmplID
  • Your myNOVA username if available

The IT Help Desk is operational 24/7 including nights, weekends and holidays (service is limited on nights and weekends).

Local Telephone: 703.426.4141   Toll-Free: 855.259.1019 (outside of Northern Virginia)

When calling the IT Help Desk, please listen carefully as the options have recently changed.

 

IT Support

The IT Help Desk provides front-line technical support to all students, faculty and staff at NOVA. We are advocates committed to resolving the technology issues affecting students and employees and providing detailed resolutions and general systems information.

Check out the NOVA IT Support Portal for news, outages, knowledge-base and self-help tools.

NOVA IT Support Portal

Security Awareness

The state of Virginia requires that all employees participate in IT security awareness training every year.

Moat Training


Important Links


Technology Policies

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