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Current System Outages/Alerts
Annandale Campus: Remote network outage - Friday 3/14/08
Posted 03.14.08 | 11:00 AM
Annandale Campus is currently without remote network connectivity.
Although Annandale Campus employees can access their email accounts,
email sent from Annandale Campus will not be immediately accessible to
anyone outside the Annandale Campus network environment.
Inbound email (email sent from outside Annadale Campus)
is also currently unavailable.
Annandale Campus has also lost connection to the internet and is unable
to access any VCCS systems.
As a result, all campuses, including ELI and Pitney Bowes, may be experiencing
email, internet and/or network problems. ITSS Engineers are working with Verizon
to resolve the problem as soon as possible. There is currently no estimated time
to restoration of campus services.
VCCS Notices:
Scheduled Outage: Blackboard 7 - Thur, 3/6/08, 12:01 AM - Thur, 3/6/08, 5 AM
Posted 02.26.08 | 7:30AM
Beginning Thursday, March 6, 2008 at 12:01 AM and ending on Thursday, March 6, 2008 at 5:00 AM, VCCS will be upgrading Blackboard 7 to resolve some performance issues. Blackboard 7 will not be available to users during this 5-hour outage period.
Intercom: IT Help Desk News
Posted 10.18.07 | 2:00PM
From time to time, the IT Help Desk will address some of the specific questions it receives from the college user community via The Intercom. Posting these responses in Intercom seems like a great way to reach a significant number of our NOVA colleagues. The IT Help Desk hopes that you find this information helpful. If there are any topics that you’d like to see covered in future releases of Intercom’s IT Help Desk News, please CLICK HERE to send us your suggestions. Please write the word ‘Intercom’ in the subject line of your email.
NOVA ALERT Text Messaging
Posted 9.27.07 | 11:00AM
Have you registered for the new NOVA Alert text message system? NOVA Alert will be an essential tool for quickly providing notice in case an emergency arises at Northern Virginia Community College. Click on the button at the top left labeled 'NOVA ALERT'. You can register to receive text messages to your cell phone and\or email address. Take a moment to review the other emergency preparedness information on this link as well.
Known Issues Regarding Microsoft Vista and eNOVA
Posted 9.4.07 | 4:30PM
The eNova client is not compatible with the VISTA operating system. You can log into the system, but cannot connect to a session. Playback of recorded sessions is also problematic using VISTA.
· Centra/Saba (our eNOVA system vendor) has announced "At the current time, using Windows VISTA with any version of the Centra client is not supported." We are currently testing the Centra client for Microsoft Windows Vista support." At present, we are awaiting information on the Service Pack that will address the issue.
· Currently, the only known workaround for the eNOVA issue is to use an earlier version of Microsoft's operating system, such as XP.
Vista and Blackboard
·The Visual Textbox Editor in Blackboard does not work with Internet Explorer 7 in Windows Vista. In order to use IE in Vista, you must disable the Text Box Editor editor under Personal Information.
· A workaround to using IE 7 is to use the Firefox browser with Windows Vista (since Firefox does not use the ActiveX control that causes the problem, it is unaffected by the issue). The benefit to using Firefox is that it works; the drawback is that you will lose the advanced functionality available on IE with Windows XP. Blackboard is currently working to certify compatibility with Windows VISTA
Please note that these issues only affect machines with Microsoft Windows VISTA operating system. These issues do NOT apply to Windows XP or earlier versions of Microsoft operating systems. If possible, please use a machine with Windows XP or an earlier Microsoft operating system version. The college does offer access to open computer labs at every campus and center. Hours and locations are listed on each campus website. If you have additional questions about purchasing a computer or laptop with Microsoft Windows VISTA, please contact the IT Help Desk. |
