IT Help Desk

About the IT Help Desk

The IT Help Desk provides front-line technical support to all NOVA students, faculty, and staff. We are advocates committed to resolving the technology issues affecting students and employees and providing detailed resolutions and general systems information.

Extended Service Hours for September 6

The IT Help Desk will be open Saturday, September 6, from 10 AM to 3 PM to help you prepare for the fall semester.

Important Security Updates to myNOVA/myVCCS – Effective Immediately

In order to enhance the security of user accounts, the VCCS has made several important changes to how alternative email addresses and mobile numbers are managed. These updates are effective immediately.

Learn More

NOVA Services Portal

Available Services

Submit an IT Support ticket
Searchable service catalog
Knowledge base & helpful articles
Account password resets
Computer software updates
Printing Services
Other IT support services

NOVA Services Portal

Department Support Portal

Available Services

Accommodations and Accessibility
Ask AcePrint
College Call Center
College Records Office
Disability eForms
LTS (Library Staff Only)
NOVA Parking & Transportation
NOVA Police Department
Student Advising

Department Support Portal

Reset Password or Unlock Account

Use these online tools to reset and unlock your MyNOVA and NVCC accounts. This is the fastest way to resolve account issues and avoid waiting for the IT Help Desk.

MyNOVA Password Reset

NVCC Password Reset

MyNOVA Multi-Factor Authentication (MFA)

All users must enroll in the following Multi-Factor Authentication (MFA) to access Canvas, SIS, and other critical myNOVA tools.

Push notification: Use the RapidIdentity app for authentication.
Text notification: Use text messaging for authentication.
TOTP notification (Microsoft Authenticator): Use Time-Based One-Time Password (TOTP) for authentication with the Microsoft Authenticator App.
TOTP notification (RapidIdentity): Use Time-Based One-Time Password (TOTP) for authentication with the RapidIdentity App.

If you successfully set up MFA but fail authentication twice, please wait 15-20 minutes before you reattempt or risk account lockout. Options for individuals who do not possess a smartphone, cell phone, or other mobile device are still being researched by VCCS. We will make this information available as soon as we can.

Contact Us

Monday - Friday: 8:00 a.m. - 5:00 p.m.
Phone: Call 703.426.4141 or toll-free at 855.259.1019.
NOVA Services Portal
NOVA Services Portal After-Hours Login Support - use this link if you are experiencing issues accessing the NOVA Services Portal outside of normal business hours and we will respond the next business day.
Virginia Relay (Deaf/TTY Communication Services)

Prior to Contacting the IT Help Desk

We have been experiencing issues with users not being able to sign in after changing their password. If you experience this issue, please close all browser windows and try again. If that does not work, login using your username in ALL CAPS. Example: enter bbb123 as BBB123.

Need to reset your myNOVA password? You can often reset it yourself, and avoid waiting on hold for an agent by clicking on the Forgot Password link on the myNOVA login page.

If you are unable to reset your password using the Forgot Password link, you can call the IT Help Desk for assistance. Please have the following information available:

Your StudentID or EmplID
Your SSN if you do not know your StudentID or EmplID
Your myNOVA username if available