Home > IT Help Desk
The IT Help Desk provides first-level technical support to all faculty, staff and students of Northern Virginia Community College. We are committed to assisting the computer and telecommunication needs of all employees and students by providing detailed resolutions and general system information for common problems.
REMINDER: Unauthorized (Phishing) Email Account Information Requests
This is a reminder that there are still some unauthorized email requests circulating to NVCC faculty, staff and students. Remember, neither VCCS or NVCC will ever ask you for your password or other sensitive information via email. Please be vigilant in recognizing these kinds of ‘phishing’ emails. Disregard their instructions and delete them immediately. Never respond to them or to any email that you feel may be suspicious. If you are in doubt as to whether an email is an authentic VCCS or NVCC email communication, please contact the IT Help Desk.
Online Admissions Scheduled Outage: 8PM, Mon, 6/30/08 - 9PM, Thu, 7/03/08
Beginning today, Monday, June 30, 2008, and ending Thursday, July 3, 2008, VCCS will be performing setup changes and application updates to the Online Admissions servers. As a result of this maintenance, Students and Online Admissions Staff will not be able to access the Online Admissions application for one hour on each of these four (4) days between 8:00PM and 9:00 PM.
Woodbridge Campus Power Outage: Closed Monday, 6/23/2008
As a result of sever weather, Woodbridge Campus (WO) has experienced a power outage. There are currently no services available. WO will be closed for the remainder of today, Monday, June 23, 2008. All classes and other activities have been discontinued for this evening.
Annandale Campus - Power Outage: Closed This Evening | poster 6/16/2008
As a result of severe weather, Annandale Campus has lost power and will be closed for the remainder of today. There will be no evening classes or other activities at Annandale Campus today
VCCS: Interruption of Applications Services – RESOLVED | Posted 6/19/2008 1:25pm
VCCS Engineers have resolved the problem affecting its applications services this morning. All VCCS applications are now available to users via their single sign-on.
VCCS: Interruption of Applications Services - AIS UPDATE | Posted 6/19/2008 9:50am
VCCS Engineers are continuing to work on restoration of all affected applications.
AIS users, who already have AIS access, can use the following URL: http://f89.vccs.edu
At the login screen you will use one of the following:
Your current AIS username and password
OR;
Your EmplD and AIS password
VCCS: Interruption of Applications Services | posted 6/19/2008 8:45am
VCCS is currently experiencing network problems affecting My VCCS, Student Email and Blackboard. During the outage period, Blackboard users can access Blackboard through the following URL: http://learn.vccs.edu. Student email can be access using the following URL: email.vccs.edu. You may also be able to access SIS 8.9 by logging in directly via the following URL: https://sa89.vccs.edu. However, we have reports that some users are not able to get in, and those who are getting in find the service running slowly and\or timing out. VCCS Engineers are aware of the problem and are working to resolve the issue. There is currently no estimated time to restoration of services.
Scheduled VCCS Network Outage: 12AM, 6/19/08 - 2AM, 6/19/08 | posted 6/18/2008 6:650pm
Beginning 12:00AM, Thursday, June 19, 2008, and ending 2:00AM, Thursday, June 19, 2008, VCCS will be performing maintenance to their network. All VCCS applications, including Blackboard, the VCCS web, My VCCS and Student Email, may be intermittently unavailable at any time during the 2-hour outage window.
Monday - Friday: 8 a.m. to 9 p.m.
Saturday: 8 a.m. to 5 p.m.
Phone: 703.426.4141
FAX: 703.323.2319
Email: ithelpdesk@nvcc.edu