PROGRAMS OF STUDY


     
         
     

HELP DESK SUPPORT
Career Studies Certificate AL, AN, LO, WO

Purpose: This certificate in Help Desk Support is designed for persons seeking employment in a technical support center and for those presently employed who desire to update their skills in the help desk field. This curriculum will prepare students for employment as help desk specialists/technicians, desktop support specialists and technical support specialists. Upon completion, graduates are prepared to study for the A+ and Microsoft Certified Desktop Support Technician (MCDST) certifications.

Credits

One Year

1st Semester

2nd Semester


 

1ENG

 

Elective

3

 

   ITE

115

Intro to Computer Applications and Concepts

3

 

   ITE

180

Help Desk Support Skills

3

 

   ITE

181

Technical Training Principles

3

 

   ITN

101

Introduction to Network Concepts

3

 

 

   ITE

131

Survey of Internet Services

 

1

 

   ITE

182

User Support/Help Desk Principles

 

3

 

   ITN

106

Microcomputer Operating Systems

 

3

 

   ITN

107

Personal Computer Hardware and Troubleshooting

 

3

 

   ITN

114

Windows XP Professional

 

3

 

         

 


 

 

Total Credits/Semester

15

13

 

Total Credits for the Career Studies Certificate in Help Desk Support = 28.

IT courses for this curriculum may not be more than 10 years old unless approved by Division Dean.

All first-time students must take a one-credit Student Development (SDV) course prior to enrolling in their 16th credit at NVCC.

1 ENG 115 Technical Writing OR ENG 131 Technical Report Writing OR SPD 110 Introduction to Speech Communication OR SPD 126 Interpersonal Communication is recommended.

       
 
       

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