Instructional Programs
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Purpose: The Customer Service Career Services Certificate is designed for persons who seek initial employment as a customer service representative. Students are prepared to be the primary contact between a company and its customers.
| Credits | ||||||
| One Semester | ||||||
| AST | 108 | Telephone Techniques I | 1 | |||
| AST | 117 | Keyboarding for Computer Usage I | 1 | |||
| ENG | 111 | College Composition I | 3 | |||
| IST | 110 | Microcomputer Software: | ||||
| Beginning Windows or | ||||||
| AST | 140 Introduction to Windows | 1 | ||||
| PSY | 100 | Applied Psychology | 3 | |||
| SPD | 110 | Introduction to Speech | ||||
| Communication | 3 | |||||
| Total Credits/Semester | 12 | |||||
Total credits for the Customer Service Career Studies Certificate = 12.
Last revised: Monday, May-18-2015 10:37
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