NVCC 1998-1999 Catalog
    Instructional Programs

Certificate LO  

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Purpose: The certificate is designed to develop additional skills required of customer service representatives. Credits earned in the career studies certificate apply to the certificate.

One Year1st Semester2nd Semester

   AST108Telephone Techniques1
   AST117Keyboarding for Computer Usage1
   AST206Professional Development3
   ENG111College Composition3
   IST110Microcomputer Software:
   Beginning Windows or
   AST140 Introduction to Windows1
   PSY100Applied Psychology3
   SPD110Intro. to Speech Communication3
ASTElective 3
   AST290Coordinated Internship 3
   AST298Seminar & Project 3
   ENG116Writing for Business 3
   IST117Introduction to Microcomputer 
   Software 3

Total Credits/Semester1615

Total credits for the Customer Service Certificate = 31.

1 Elective may be chosen from AST 101, AST 141, AST 107, AST 234, or AST 243.

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