Credits
One Year				1st Semester	2nd Semester
	AST	108	Telephone Techniques	1
	AST	117	Keyboarding for Computer Usage	1
	AST	206	Professional Development	3
	ENG	111	College Composition	3
	IST	110	Microcomputer Software:
			Beginning Windows or
		AST	140 Introduction to Windows	1
	PSY	100	Applied Psychology	3
	SPD	110	Intro. to Speech Communication	3
	STD		Elective	1
	1 AST		Elective		3
	AST	290	Coordinated Internship		3
	AST	298	Seminar & Project		3
	ENG	116	Writing for Business		3
	IST	117	Introduction to Microcomputer
			Software		3
		Total Credits/Semester		16	15

Total credits for the Customer Service Certificate = 31.

¹ Elective may be chosen from AST 101, AST 141, AST 107, AST 234, or AST 243.