The mission of the Student Ombuds Services (SOS) is to assist students with the resolution of problems to support retention and to foster respect across the campus community. SOS will investigate cases after students have gone through the correct college process and provide services to students to encourage them to learn how to problem solve and operate effectively within the College environment. This process often involves personal/life skills coaching. In general, students utilize SOS as a resource to discuss their legitimate concerns about customer services, communication disconnects, or the inability to access student services in a timely manner.
What is an Ombudsperson?
An Ombudsperson or Ombuds, from the term Ombudsman, is a confidential*, impartial, independent, and informal resource within the College, designated to assist the student body in managing and resolving conflicts and other types of organizational concerns.
*Conversations are confidential unless there appears to be imminent risk of harm or danger to the student and/or another person.
Role of the Student Ombudsperson
The Student Ombuds Services at NOVA provides all students with a safe place to bring questions and concerns about the College’s policies and/or procedures.
The Student Ombuds Services assist students by considering all sides of an issue in an impartial and objective way and advises the student on how to best resolve the problems.
The Student Ombuds Services reports to Mr. Michael Turner, College Dean of Student Rights and Responsibilities.