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College Catalog 2018-2019

IT Technical Support
Career Studies Certificate
Offered through WO
CIP Code: 11.0101

Purpose: This career studies certificate is designed for persons seeking employment in a technical support center and for those persons employed who wish to update their skills in the help desk field. This curriculum will prepare students for employment as help desk specialists/technicians, desktop support specialists, and technical support specialists. Upon completion, graduates are prepared to study for the A+ Certification with Help Desk Specialization.

Credit for Prior Learning:Students in this program may be eligible for credit for prior learning. See an academic advisor or counselor for further information.

One Year Credits
1st Semester
ITE 180 Help Desk Support Skills 3
ITE 115 Introduction to Computer Applications and Concepts 3
ITN 106 Microcomputer Operating Systems 3
Total   9
2nd Semester
ITE 182 User Support/Help Desk Principles 3
ITN 107 Personal Computer Hardware and Troubleshooting 3
Total   6
Total credits for the IT Technical Support Career Studies Certificate=15

IT courses used for this program may not be more than 10 years old, unless approved by academic dean.