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IT Technical Support

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This curriculum is designed for individuals seeking employment in a technical support center and for those persons employed who wish to update their skills in the help desk field. This curriculum will prepare students for employment as help desk specialists/technicians, desktop support specialists, and technical support specialists. Upon completion, graduates are prepared to study for the A+ Software, A+ Hardware, Network+, Security+ and AWS Certified Cloud Practitioner exams.

Program Details

Are you that person that everyone always asks to fix a technology problem? Then turn the favors into a career. This program will prepare you for an entry-level position or augment your existing skills to solve those problems and many more. Using industry leading platforms like Amazon Web Services (AWS), and immersing you in course work that sets you up for 5 industry certifications, you'll build your career as a problem solver. Ultimately want a degree? We can do that. All Information Systems Technology C.S.C.’s stack into the A.A.S. degree, giving you control over how much education you need to build your career.

Transfer Opportunites

Transfer is not the primary purpose of C.S.C. programs. NOVA has articulation agreements that facilitate the transfer of select programs to senior institutions. Students interested in transfer should contact a counselor or their academic advisor early in their program.

Credit for Prior Learning

Northern Virginia Community College accepts industry-standard certifications, credentials and/or professional courses for credit. Broadly, licenses, credentials and/or certifications must be current and valid for consideration. For more information regarding the status of the certification and its eligibility for credit, please see an advisor or faculty members in the discipline area that awards CPL credit.

The most current information can be found here for CPL: Certifications and Credentials.

CPL examples: AWS – AWS Certified Cloud Practitioner, CompTIA - A+ Software/Hardware, CompTIA - Network+ CompTIA - Security+, ISC2 – CISSP

Program Degrees and Certificates

Specific program courses provide the knowledge and skills to test for industry certifications. The IET Division strongly recommends that students take a preparatory or review course prior to setting for an exam. Exam fees are not included in the course fees or tuition. Possible industry certifications: AWS – AWS Certified Cloud Practitioner, CompTIA - A+ Software/Hardware, CompTIA - Network+ CompTIA - Security+

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Want to get started with this program? Speak with an adviser to start shaping your educational journey at NOVA.

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