Example of Claim Letter
3000 East James Road
Alexandria, VA 22303
July 20, 1997
Mr. Joel Turner, Manager
Professional Computing, Inc.
2500 Leesburg Pike, Suite 10
Alexandria, VA 22300
Dear Mr. Turner:
I am pleased with the Pentium computer that I purchased from you on July
10, 1997. However, I have discovered one problem that needs to be corrected.
When I purchased the computer, I requested a Matrox Millennium graphics
accelerator with a 4 megabyte base board. When I picked up the computer,
I signed a statement on the invoice that the computer was configured properly.
However, as you can see from an attached copy of the invoice, it does not
make clear how much memory was installed with the accelerator. Before signing
the statement, I asked about the amount of memory that had been installed.
Your salesman, Richard Riley, told me that my system contained a board with
4 MB of memory.
Unfortunately, I have since discovered that my system has only 2 MB of memory.
I am upset about the lack of memory since I am unable to produce the project
for which I specifically purchased my new computer.
I need to have the memory installed as soon as possible, or I will return
the computer within the 30-day period allowed in the sales contract. Please
let me know when I can bring the computer in for service. You can reach
me at home (572-3304) or at work (634-6803).
Enc. Invoice No. 34-2580
Virginia Community College
Division of Humanities and Social Sciences
3001 North Beauregard St.
Alexandria, Virginia 22311-5097
August 23, 2002