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Classroom & Lab Policy Procedures

All Classroom and Lab Requests Require a Helpdesk Ticket

  1. If new versions of software require hardware upgrades, the IT Manager will provide recommendations to the Division Dean in writing, so that the Division has time to decide whether they want to upgrade at the time or wait for additional funds.

  2. If an Instructor requires additional files and/or programs other than what is already loaded (ex. files downloaded from the Internet), he/she needs to submit their request in writing to the IT Manager. If the computers in the requested lab meet all constraints then the request will be honored. If a license is required to load the software, the Instructor will be responsible to contact their Division Dean to secure the license, before the additional software is loaded.

  3. Instructors must notify the campus IT Manager of any network security software and/or tools they will be loading above and beyond what the PC already has installed by IT. This is because many “Security” tools are not 100% trustworthy and may cause disruption in many forms. Any tools, utilities, and/or software above and beyond what the campus IT department has installed, must be approved by campus IT Manager and the College Information Security Officer, before an Instructor can install them. In addition, such “dual-use” Information Security tools, software and utilities, will only be allowed on an isolated LAN with no Internet or NOVA network access.

  4. Students shall save all work on a thumb drive and not to the hard drive.

  5. Students shall be supervised during the whole duration of class.

  6. Students are not allowed in computer labs without an Instructor.

  7. Each Instructor will be required to turn off all computers at the end of their classes regardless of the time.

  8. The Instructor must insure that their students do not bring food and/or drinks into the lab.


CLASSROOM HELPDESK PROCEDURES

If an instructor is in class and has a problem that prevents him/her from being able to teach their class this is considered an Emergency Issue; call 703.878.5872.

  1. Computer will not boot up (turn on) if there is no power going to the computer
  2. No Internet
  3. Phone not working
  4. Printer not working or no one is able to print in the lab
  5. Instructor's computer has no sound
  6. There is no power in your classroom or lab
  7. Instructor's computer has a virus

If there is a problem with a computer in class and there are other open stations for the student to use please move the student and submit a ticket to IT HELPDESK at ithelpdesk@nvcc.edu or 703.426.4141. Please provide as much detail about the problem as possible and the computer number.

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