|
| |
-
Draft ITSS Strategic Goals
-
(all
the ITSS Goals link to college strategic goal 7.1)
-
Maintain
excellent customer service
-
Insure
efficient use of college financial resources, assets and personnel
-
Improve
college communications
-
Institute IT operations and project management best practices
-
Institute skills management system
-
Implement IT management tools and systems
-
Set up
any time, any where data access
-
Set up
efficient data processing
-
Set up
efficient data storage
-
Implement effective IT security and disaster planning
-
Implement effective reporting and accountability systems
-
Draft ITSS New Projects
-
(all
the ITSS Projects link to one or more ITSS Goal)
FY
2004/5
 |
Implement wireless networking
|
|
Consolidate college Active Directory domains
|
|
Install
college-wide document management systems (Sharepoint)
|
|
Implement ITIL Quality Assurance standards (Change Management, Configuration
Management, inventory mgmt, communications management, etc..)
|
|
Implement PMI Project Management standards
|
|
Set up
Skills Management System (includes roll definitions, skills list per roll,
online CBTs for skills, validation of skills)
|
|
Set up
Facilities project plan template
|
FY
2005/6
|
Complete
server migration to hot site (includes load balancing system)
|
|
Complete
Server Consolidation Project
|
|
Install
data center storage management systems (including instant restores,
automatic off site backups, managed email/file archiving services)
|
|
Install
System Management Servers (Microsoft Operations Manager and System
management Server)
|
|
Set up
remote workstation access (Workstation Terminal Services and Virtual Private
Networks)
|
|
Set up
self defending networks (includes virus and OS patch push, security
upgrades, and role based security)
|
|
Implement Identity Management system (including digital signatures,
synchronizing fac/staff/student accounts across all systems,
web
based password resets)
|
|
Install
Enterprise Instant Messaging System (MS Live Communications Server)
|
|
Set up
central college search system (searches across all data stores, SharePoint
Portal Server)
|
|
Set up
FAX and out-dialing services for NVCC Foundation
|
|
Implement Wireless at all college owned locations
|
FY
2006/7
|
Set up
college hierarchical calendar system (allows designated individual calendar
entries to be rolled up into a college-wide calendar in MS Outlook)
|
|
Upgrade
college mobile phone system (includes wireless portable phones, Cell Phones
with integrated 802.11 wireless, 802.11 roaming across campuses)
|
|
Implement Web Services (includes MS Biztalk and XML forms such as MS
InfoPath)
|
|
Evaluate
MS Data Center Server with MS Virtual Server software for server
consolidation
|
FY
2007/8
|
Install
generators for main data closets and computer centers at each campus
|
|
Set up
database driven web site (MS Content Management Server, MS Application
Center)
|
|
Feasibility Study: test the set up of phone chargeback, routing phone
traffic through MA/WO, and do traffic analysis
|
|
Set up
Central Call Detail Records server
|
|
Promote
Departmental document imaging systems based on MS Office Document Imaging
|
|
Set up
Digital Rights Management Server
|
|
Set up
central scheduling and business rules server
|
FY
2008/9
|
Feasibility Study: test use of MS Data Center Server for server
consolidation
|
|
Install
star wiring topology on all campuses
|
|
Verify
grounding of cabling system
|
FY
2009/10
|
Install
star wiring topology on all campuses (continued)
|
|
Integrate edge routers and redundant firewalls into 6509s
|
FY
2010/11
|
Feasibility Study: Research central site hosting using Verizon TLS service
or Dark Fiber (includes caching at remote sites, VoIP Centrex Services)
|
FY
2015/16
|
Feasibility Study: Research central site hosting using Verizon TLS service
or Dark Fiber (includes caching at remote sites, VoIP Centrex Services)
|
-
-
Draft
ITSS Upgrade and Maintenance Projects
-
(all the ITSS upgrade
and maintenance projects link to one or more ITSS Goal)
(all have 4 year
replacement cycles unless noted in parentheses)
|
Core Switches: 6509 upgrades (8) – 2004/5, 2012/13 |
|
Access Switches (8) – 2006/7-2008/9 |
|
Routers and advanced networking devices (8) – 2008/9 |
|
Server OS - 2004/5, 2008/9, 2012/13 |
|
Workstation OS - 2005/6, 2009/10, 2013/14 |
|
Workstation and Server Hardware – replace 25% each year |
|
MS Office - 2004/5, 2008/9, 2012/13 |
|
Call Manager (PBX) – 4.0 2005/6, 5.0 2009/10, 6.0 2013/14 |
|
Unity (voicemail) – 4.0 2004/5. 5.0 2008/9, 6.0 2012/13 |
|
IVR – 2004/5, 2008/9, 2012/13 |
|
ACD and advanced telephony – 2004/5, 2008/9, 2012/13
|
|
Exchange (Email) - 2004/5, 2008/9, 2012/13 |
|
IIS (Web Server) - 2004/5, 2008/9, 2012/13 |
|
SQL Server (6) – 2005/6, 2011/12 |
|
Help Desk Database – 2007/8, 2011/12, 2015/16 |
|
Project Server – 2004/5, 2008/9, 2012/1 |
|
Antivirus and Security Products – 2004/5, 2008/9, 2012/13 |
|
Parking Mgmt – 2007/8, 2011/12 |
|
Campus Card System – 2007/8, 2011/12 |
|
Cabling – to support GB to the desktop (10) 2010/11-2015/16 |
|
Computer Center A/C and Generator – 2005/6, 2015/16 |
|
MOM/SMS/CiscoWorks/WhatsUp – 2005/6, 2009/10, 2013/14 |
|
MS Communications Server – 2005/6, 2009/10, 2013/14 |
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