Best Practices for Electronic Delivery of Instructional Support Services (May 2003)
Best Practices: Using Technology to Deliver Instructional Support Services (Oct. 2005) pdf format
Best Practices: Using Technology to Deliver Instructional Support Services (Oct. 2005) MS Word format
Launching a Successful Distance Learning Program(SACS Annual Conference 2000)
Understanding Distance Education - Getting Beneath the Surface
(SACS Annual Conference 1999)
The Diffusion of Innovations--The Overlooked Literature
(Assn. for Educational Communications & Technology, New Orleans-1993)