This disaster recovery plan describes the methods and procedures to be used by Northern Virginia Community College (NVCC) in order to safeguard and restore business operations in the event of a disaster.
For disaster recovery to be as quick and inexpensive as possible, college management must be aware of, and supportive of, the unique requirements of a disaster recovery operation.
· Disaster recovery procedures must take precedence over existing college procedures when needed to insure timely restoration of key college services.
· The disaster recovery efforts of personnel on disaster recovery teams must take precedence over their normal business operations. Personnel may need to be assigned full time to disaster recovery efforts until the project is complete.
· Needed funds for disaster recovery efforts must be released in a timely manner to support the disaster recovery project.
· Purchasing efforts must be streamlined as much as possible in time of emergency to limit productivity losses in the college due to waiting for a procurement action to occur.
· Members of the disaster recovery teams must have all necessary training and equipment needed to carry out the disaster recovery procedures.
· Users must continue work if an alternate procedure is available to perform the work, even if the procedure is less efficient than the one they are accustomed to.
Lack of management support in any of these key areas has the capability of severely impacting disaster recovery efforts.
IT related disasters can be categorized into five different levels:
1. Partial server component failure
2. Total server component failure
3. Total server failure
4. Multiple server failure
5. Loss of physical plant
Levels 1-3 are addressed by redundancy in server components and live backup of data between servers on a nightly basis. Also, enough spare capacity should be maintained so that key services from a failed server can be restored on other servers on other campuses in the college.
This disaster recovery plan addresses levels 4 and 5. When there is loss of physical plant or multiple servers fail in a disaster (regardless of the type of disaster), generally there will not be enough spare capacity to quickly restore services on existing equipment. This plan contains the information and procedures needed to restore services after a level 4 or 5 disaster.
Disasters may be caused by any number of reasons. It is helpful to keep in mind when creating disaster plans the most likely causes of disaster. According to industry literature, here is a list of the seven most likely cause of disaster.
2. Equipment outage
3. Power outage
7. Building facilities problems
Since no campus of NVCC is currently in a low lying or flood prone area or an area with a high likelihood of earthquakes, these two types of disaster are less likely in the case of NVCC. Therefore this disaster recovery plan is written with equipment outage, power outage, fire, hurricane/tornadoes and building facilities problems in mind. Although procedures specific to each disaster type are not listed, the general procedures given should work well with any of these types of disasters.
NVCC currently utilizes both networked servers and mainframe applications for its day to day business activities. The mainframe systems are maintained by the VCCS, so this disaster recovery plan will focus on recovering the NVCC network. The NVCC network is based on Microsoft Windows servers being accessed from Windows 98, Windows 2000 and Windows XP on the end users workstation.
See NVCC WAN attachment.
See NVCC Physical Network attachments.
A full backup to disk will be performed daily on every server and domain controller. The backups shall stored locally on the same server. An tape backup the of local servers disk backup shall be performed daily to store the disk backup files on tape. In addition to the disk backup, the mail server will be backed up directly to tape. On Fridays, the full set of the tapes from the Thursday backup will be transferred to an offsite location for storage. All tapes will be labeled with date and time of backup. A minimum of 2 months or 8 weekly backup sets will be stored at the offsite location. Tapes older than 8 weeks may be reused. Tapes will be transported in a proper tape carrying case to protect against damage and loss of data. The tapes will treated as any other confidential data. Tapes will not be left alone in any unsecured area, or any area where damage to the tapes may occur. Backup tapes will be stored in data grade fire safes.
Backup work areas for end users:
Depending on the severity of the loss of service, end users will be relocated to a different work area, building or campus. Relocating the end users will be the primary focus of the Customer Support team. If the loss of service is localized to a particular area of a building, end users will be moved to other areas of the campus. If the loss of service is to an entire building or campus, users will be relocated to other buildings or campuses as necessary. When a disaster occurs at one of the college sites, employees will have the ability to relocate the office to work in the office of another specified employee.
Backup areas to hold classes:
Classes will be moved to unaffected sites in the event of a disaster, per the college disaster recovery plan (which is separate from the IT disaster recovery plan).
Here is a list of equipment we currently use on the NVCC network:
See Business Impact Analysis document.
The disaster recovery coordinator is the Director of IT Support Services. The responsibilities of the Disaster Planning Coordinator are:
The members of the Emergency Management Team are the following:
The responsibilities of the Emergency Management Team are as follows:
The members of the Technical Support Team are the following:
The responsibilities of the Technical Support Team are:
The members of the Special Projects Team will be:
The responsibilities of the Special Projects Team are:
The members of the Customer Support Team are:
The responsibilities of the Customer Support Team are as follows:
In the event of a disaster, the disaster planning coordinator should be contacted. The coordinator should contact the emergency management team. Designated members of the emergency management team should go to the area of the disaster, assess the damage and provide the coordinator with the results of the assessment as soon as possible. The disaster planning coordinator should decide which other teams to contact depending on the type and severity of the disaster. Disaster recovery operations should not begin until the coordinator has designated the plan of operation.
Working with the VP of Instructional and Information Technology, VP of Financial & Administrative Services, VP of Student and Academic Services and the College President, the Disaster Planning Coordinator shall determine when a disaster has in fact occurred and make a formal declaration of emergency in order to release needed funds and begin disaster recovery procedures
In any emergency the following general procedures should be followed:
1. Ensure safety of individuals by evacuating premises if necessary.
2. If personal safety is not threatened, secure equipment to minimize damage from the disaster.
3. Notify the correct authorities by pulling fire alarm, calling 911, calling campus police, etc. as needed depending on the type of emergency
4. Notify the NVCC IT Help Desk as to the loss of computer services.
5. The NVCC IT Help Desk will notify the Disaster Planning Coordinator that a disaster may have occurred.
6. Working with the College VPs and College President, the Disaster Planning Coordinator will declare that an emergency exists and will begin disaster recovery procedures.
1. After the cause of the disaster has dissipated, members of the emergency management team will inspect the damage and report findings to the Disaster Planning Coordinator.
2. Backup sites will be set up and begin operations if necessary to support college business until the primary site is restored to service.
3. Network services shall be restored in priority order as much as possible with functional equipment on hand. Key data and systems shall be restored before less critical data and systems.
4. The additional equipment required to bring the network to full operations shall be listed and ordered from vendors listed in the disaster recovery plan.
5. Once equipment has arrived and the network has been restored to full operations, then the backup site shall not be used any more and end users will return to their offices and assume normal business procedures.
6. The Disaster Planning Coordinator, working with the College VPs and College President, will formally declare that the disaster recovery efforts are complete.
The NVCC IT Help Desk shall call the
Individual campuses shall set up dialup connections to the
· All users should be notified that the network is running at reduced bandwidth and they should limit interactions that run over the WAN.
· The virus should be isolated and identified as soon as possible.
· Once identified, a removal method should be determined. Users should then be notified as to what to the characteristics of this virus, how to detect the virus, and how to remove the virus.
· An updated virus image file should be obtained from the college virus protection software vendor in order to prevent spread of the virus in the future.
MAINTAINING THE PLAN
Maintenance of the plan is the responsibility of the Disaster Planning Coordinator. The steps the coordinator should take to maintain this plan are as follows:
· Ensure that the plan is updated at least once per year.
· Ensure that the plan is tested at least once per year.
· Ensure that the plan is signed-off by the V.P. of Instructional and Information Technology, V.P. of Financial & Administrative Services, V.P. of Student & Academic Services, and the College President
· Update the plan at the earliest convenient time after significant network or business changes have occurred that affect the plan.
· Make sure plan is stored in a secured area accessible to the Disaster Planning Coordinator and ensure that at least one copy is kept at the Provost office on each college campus, at the admin council member offices, and at the College Presidents office in secure locations.
(540) 591-5861 or (804) 423-6757
(703) 323-4141 or (703) 426-4141
(703) 323-3111 (Campus Police)
(703) 323-3111 (Campus Police)
(703) 323-3268 (Physical Plant)
Server Room CG 402D
Main Data Closet CG 110A 703-323-3517
Server Room AA433 - 17004 (internal only)
Main Data Closet AA235 703-845-6453
Server Room & Main Data Closet on 6th Floor
Server Room & Main Data Closet CH105
Server Room & Main Data Closet Storage area
Main Data Closet - MH 225 - (703) 368-6689
Server Room - MH 222B 46501 (Internal VOIP)
Main Data Closet (DMARC Only) 110
Server Room 325B 703-822-6670
Main Data Closet - LC116
Server Room - LC228
Main Data Closet WO117 51033 (internal only)
Server Room WO326
Server Room CT 231
Name Work Home Cell Phone
Bruce Ghofrany (703) 323-3257 (703)501-2605
Peter Tharp (703)323-3705 (703)864-5479
Dave Babel (703) 845-6019 (703)501-3648
Jeff Howlett (703)822-6666 (703)509-1642
Kevin Kelley (703) 450-2569 (703)795-0818
Lynn Feist (703) 878-5659 (703)973-0064
Tariq Arsalayee (703)845-6117
Abdul Askaryar (703)845-6118
Max Alleyne (703)845-6048
Bang Nguyen (703)323-3847
Howard Treichler (703)323-3138
Claire Weaver (703)323-3191
Annie Law (703)323-4272
Dave Campbell (703) 536-1180
Ella Moore (703)323-3512
Kirsten Delashmutt (703)323-2183
Andrew Hayden (703)450-2660
Scott Wood (703)450-2584
Mark Worthington (703)450-2507
Frank Dreistadt (703)257-6651
Justin Sowa (703)257-6510
Mary Lou Davison (703)257-6653
Lyle Fanelli (703)822-6669
Charles Tulowetzke (703)878-5675
Frank Echevarria (703)878-5675
Allen Sinner (Acting) (703)323-3338 (703)307-3543
Helen P. Anderson (703)323-3278 N/A
IT Purchasing Specialist
Janet Zilczer (703)323-3742 N/A
Chief Network Engineer
Allen Sinner (703)323-3338 (703)307-3543
Athar Hameed (703)323-3311 (703)209-0909
Customer Service Engineer
Rae Smith-Watson (703)323-3595 (703)254-8416
Randy Dotson (Acting) (703)764-6033 (703)463-6677
Cap Bromley (703)323-3735 (703) 627-8627
Tony Vu (703)323-3345 (703)501-3385
Choon Lee (703)323-3308 (703)609-8731
Computer Room Maintenance
Fax: (410) 487-0071
Phone: (410) 487-0081
Mobil: (410) 591-5645
24 HR #: (301) 210-3528
Black Box Corp.
FAX : (724)746-0746
Cable Express, Inc
Madge equipment, printers, Compaq notebooks, and hardware/software in general
ROUND ROCK, RX 78682
EIC software, Dialogic hardware
Attn: Desi Arnaiz
Phone 703 330 8268
Fax 703 330 6698
Virginia Cable Specialties
703 541 2727
703 541 2722
Datacom Network Enterprises
Attn: Joe Hall
Phone 703 255 0879
Fax 703 255 4762
ADC Kentrox (800) 733-5511
APC (UPS) (800)555-2725
Ariel (800) 422-4633
Autodesk (800) 225-1327 (415) 507-4936
BlackBaud (Raiser's Edge) (800)
Blackbox (724)746-5500 (724)746-0746
CACI (703) 875-2900
Cisco TAC (contract # 1276587) (800) 533-2447
College Board (PowerFaids) (703) 707-8999
FileMagic (800) 949-3453 (203) 483-3350
HCI (EIC) (877)-848-1973 (703) 736-3019
HP (970) 635-1000
MicroTest (800) 526-9675
MS (# 0005017629-M401) (800) 936-5800
NCS (ED Express) (800) 330-5947
T2 Systems (800) 434-1501 (905)389-1444
Affordable Computer Rentals
Phone: (800)355-1197, (703)430-8649