The following worksheet helps identify the major requirements for a new IVR application. Based on this information, you can begin to design the application.

Sponsoring Department or Office:

Application Name:

Target Audience:

Describe who will be the primary user of your application (e.g., students, staff, alumni).

Functionality:

What will the application do? What actions will it allow callers to take (e.g., route callers to X, Y and Z areas, answer student questions about how to get a transcript)?

Call Types:

What types of calls will the application handle and which are the most common by percentage? (e.g., information on campus events/40%, directions to campus/20%)

Call Type

Percent of total calls

Benefits:

List anticipated benefits to NVCC and its callers (e.g., increased productivity by reducing the number of routine calls that staff handles).

Measurable Goals:

Describe your goals for implementing this application. Tie goals to benefits (e.g., the application will handle 30% of routine calls for transcript information).

Security Requirements:

Identify any possible security issues. Is there a need for caller security or can everyone have access to the application? How will callers identify themselves?

Data Requirements:

Identify all data required by the application, and the source of the data, including whether data must be developed for the application.

Data Required	Source
e.g., Student phone number	Mainframe XX application

Other Requirements: