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IT Professional Services

IT Professional Services provides end-user support for a variety of academic and administrative technologies utilized throughout the College. Our customer facing team contributes to student success by utilizing onsite resources and virtual technologies provided by the IT Help Desk, TV Center, Enterprise Applications Technology Training and Campus IT Support Services.

Our strategic goals are to provide:

  • excellent customer service
  • efficient use of college resources, assets and personnel
  • implementation of IT operations best practices
  • implementation service management tools and systems
  • anytime, anywhere data access
  • effective reporting and accountability systems

Services Provided

Our customer-facing, technology centric organization combines the offerings and services of the College IT Helpdesk, Enterprise Application Technology Training Team, TV Center, and the Campus IT Support Services teams at Annandale, Medical Education and Pitney Bowes, to provide a consolidated and consistent level of service to the NOVA college-wide community. The IT Help Desk provides 24x7x365 technical assistance to all NOVA campuses and to our remote learners around the world. Our team of customer advocates handle everything from access and password resets, to application and hardware issues.

Enterprise Application Technology Training provides Online Training (OLT) and Instructor-Led Training (ILT) workshops to faculty and staff on various college-wide tools including Acrobat, eVA, Excel, Powerpoint, NOVAConnect, SharePoint, Atomic Learning and Prezi, just to name a few. Our Campus IT Support Services teams are available to address issues having a negative impact on our teaching and learning environment.

Video Services manages, operates and supports video communications to include special events coverage such as commencement and convocation. Our team also supports distance learning and video learning offerings, and maintains the NOVA Highway Alert radios that keep you advised of emergency traffic alerts and campus events or emergencies.