|Members present:||Thomas Butler, David Karstens, Vincent Pizzurro (chair), Jose Montero, Steven Sachs, Jane Townend|
|Also present:||Janet Zilczer|
|Absent:||George Bergeman, Eugene Brown, Jose Chavez, Carmen Goodman, Carmen Medina, Martin Olson, Daniel Riley, Deborah Rodgers, John Sartorius, David Williams, Jeff Williamson|
Mr. Pizzurro noted that this committee started its deliberations earlier this year by considering what alternatives existed for ordering equipment, both generic and name-brand. Given the sizable quantity of Gateway computers that have now been ordered and received, and the difficulty the College has had in documenting repair histories and equipment-related problems, he distributed a comparison sheet that records the component and warranty features and costs for the newly-acquired Gateways and the comparable models of formerly-purchased WINs. Dr. Sachs suggested that software features/costs could also be added to this list. (Such an updated list is included, Attachment 1.) Mr. Pizzurro added that this type of comparison should serve not only as a record of the buying decisions made this year, but as a reference for keeping performance records and making comparative analyses in the future. Dr. Butler noted that the additional cost for the Gateways amounted to a few hundred dollars per machine, and that IT staff now present on the campuses should make it easier for the College to document their performance histories.
The recruitment process for the faculty positions is proceeding. Interviews for at least one of the two positions will take place in June.
In the future, the repair function will be campus-based rather than centralized, and may be outsourced, at the discretion of the campuses and as the circumstances warrant. Dr. Zilczer distributed and reviewed a summary of the responses received to the RFI (Request for Information) on repair services (Attachment 2). (Complete copies of all responses will also be distributed, one to each Provost and College Dean, at tomorrow's ITC meeting.) As noted, most services of interest can be obtained, with costs varying depending on types of service, response time, etc. These responses were solicited to provide current information to the campuses and College staff, but it is anticipated that decision-making on how best to obtain repairs in the future will remain flexible. A single College-wide mandatory contract is not contemplated at this time. Financing for repairs remains to be determined, as well. Dr. Sachs noted that it may well be campus-based also. Mr. Pizzurro and Dr. Zilczer noted that there has been no College-funded microcomputer repair budget for years, but that the central CIS budget has been tapped, as appropriate, for this purpose. The changes underway in College and VCCS IT organizations may well consume such funds, however; as VCCS-funded positions are recalled to concentrate on "Utility" functions, remaining College CIS budgets will be needed to hire replacement staff to support centralized College IT functions.
Mr. Karstens asked what the status and support mechanisms were for the VCCS-wide WAN (Wide Area Network), in view of these changes. Mr. Pizzurro explained that the ATM (Asynchronous Transfer Mode) network is now the VCCS WAN or backbone, and that all nodes are installed and functional, at present. Support is another matter, in that the consortium of telephone companies, led by Bell Atlantic, plus the long-distance carrier, Sprint, are the principal service-providers for this network. The contract and central oversight were initially provided by Virginia Tech. All other Virginia entities may purchase services from the contract, for a cost of $5000 per site per month. The difficulty is that support and trouble management procedures remain poorly defined.
Mr. Pizzurro noted that much of the recent IT-related activity at the College and System level has been concentrated heavily on administrative functions and organizations. Questions remain to be answered on when and how all these changes will have an academic impact. How have recent IT initiatives changed the teaching and learning processes? Dr. Sachs and Dr. Montero echoed these thoughts. Dr. Sachs indicated that equipping the faculty with computers was intended as one means of reaching them and involving them in the process of change. Dr. Montero added that even when faculty have computers on their desks, the changes will not be felt until the technology is brought directly into the classroom, and that is the hard part of this whole process.
Dr. Sachs expects the continued PC roll-out, the training plan, and year-three IT planning to be on the agenda for next year. Once all the hardware/infrastructure needs have been addressed, there should be a shift to concentrating on business processes and policies and SIS-related matters.
This being the last OATC meeting of this year, Mr. Pizzurro thanked all the members for their attendance and participation and thanked Dr. Zilczer for preparing the minutes and providing support to the committee. Dr. Sachs asked that his thanks be conveyed to Paul Parker for posting the minutes on the committee web page, and the members of the committee expressed their thanks to Mr. Pizzurro for his chairmanship this past year.
Minutes Prepared by: Janet Zilcher
|Motherboard||Intel ATX/MMX||Intel ATX/MMX|
|Memory||24 mb DIMM||32 MB SIMM|
|Cache||256 KB Pipeline burst||512 KB Pipeline burst|
|Power Supply||145 watt||200 watt|
|COM 2 port||No||Yes|
|Slots||3 32-bit PCI||3 32-bit PCI|
|2 16-bit ISA||2 16-bit ISA|
|1 PCI/ISA||1 PCI/ISA|
|Keyboard||OEM (very light)||NMB|
|TR Netwk. card||Olicom PCI||Madge PCI or SMC ISA|
|Sound card||SoundBlaster 16||Yamaha 16 (built-in)|
|CD-ROM||12x Toshiba||16x Goldstar|
|Hard drive||Western Digital||Western|
|Digital||(Caviar 2.1 GB)||(Caviar 2.1 GB)|
|Standard warranty||1 year on-site; years 2 & 3 limited/parts||18 mos. on-site;6 mos. depot|
|Enhanced warranty||3-year on-site||3-year on-site|
|Nature of on-site service||3rd party labor dispatched if 800 # phone tech. Support cannot resolve problem; Parts arrive separately, shipped UPS||Local service rep. dispatched with parts|
|Operating System||Windows 95||Windows 95|
|Applications Software||Microsoft Office 95 Professional (pre-installed)||None pre-installed, standard --Microsoft Office Professional would have to be licensed by NVCC for $35 ea. WIN could pre-install a disk image or NVCC would have to install|
|Cost (with std. Warranty)||$2217||$1987 + 35 = $2022 (Add $35 for MS Office)|
|Extended warranty additional cost||$ 99||$ 25|
|TOTAL COST (with 3 yr. on-site warranty)||$2316||$2047|
Time-and-materials: $35/hour (DPS contract with Telos et al.) $45-$95/hour (typical range for straight repairs; low end=depot; high=on-site, normal business hours; cost also varies with response time) up to $145/hour for after-hours support and/or engineering/other specialties
Comprehensive maintenance coverage: $65/month/machine (typical figure; varies with configuration, company)
Data recovery: $175-$1450 (when addressed, this item tended to be quoted with fixed pricing dependent on drive size and level of restoration required)
This page maintained by Steven G. Sachs, Associate Dean for Information Technology