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Report Card Lost/Stolen

Lost or Stolen NOVACard

A lost or stolen NOVACard must be reported to NOVACard as soon as possible. You are liable for all financial transactions on the card until you report it to the NOVACard office as lost or stolen. Your NOVACard will be deactivated to prevent misuse and placed on hold. The NOVACard hold will not affect college services such as academic registration. If found, you must bring your NOVACard to a NOVACard office to have the account reactivated. If you do not find your card, your NOVACard will be reissued with a new encoding card number on the magnetic stripe of the card. Previous balance and account history will carry forward to the new card number. General account information such as student ID number will not be affected in this process. The fee to reissue a NOVACard when the old card is not returned is $10 for students and $15 for faculty/staff.

How to Report Your Card as Lost or Stolen?

Lost Card
You can report your lost NOVACard using Online Services by clicking here, or by going to your campus card office or sending an email to asknovacard@nvcc.edu.

If you report your card as lost using the online service, your card will be immediately deactivated. When you find your card you can use the online service to report it as found to reactivate your card.

Stolen Card
You should report your stolen card as soon as possible to your campus card office. Your card will be deactivated and you will need to have a NOVACard reissued.