Home > IT Help Desk
The IT Help Desk provides first-level technical support to all faculty, staff and students of Northern Virginia Community College. We are committed to assisting the computer and telecommunication needs of all employees and students by providing detailed resolutions and general system information for common problems.
REMINDER: Unauthorized (Phishing) Email Account Information Requests
This is a reminder that there are still some unauthorized email requests circulating to NVCC faculty, staff and students. Remember, neither VCCS or NVCC will ever ask you for your password or other sensitive information via email. Please be vigilant in recognizing these kinds of ‘phishing’ emails. Disregard their instructions and delete them immediately. Never respond to them or to any email that you feel may be suspicious. If you are in doubt as to whether an email is an authentic VCCS or NVCC email communication, please contact the IT Help Desk.
My.VCCS (NovaConnect) Outage - RESTORED | posted 8/25/2008, 2:50p.m.
VCCS has added 4 new servers to handle the load of 12 colleges starting fall today. Systems came back on line a little before 1 pm and performance is expected to improve throughout the afternoon.
My.VCCS (NovaConnect) Outage | posted 8/25/2008, 11:00a.m.
My.vccs (NovaConnect) is currently unavailable. VCCS Engineers are working to resolve the problem. During the outage period users can access Blackboard and Student Email through the following URLs:
Blackboard: http://learn.vccs.edu
Student Email: https://email.vccs.edu/
Loudoun Campus \ Reston Center: Power Outage - UPDATE | posted 8/19/2008
At this time, Loudoun Campus (LO) and Reston Center are without network and telephone services as a result of the power outage that occurred at LO this afternoon. ITSS Engineers continue to work to resolve the problem. Currently, there is no estimated time to restoration of services.
Loudoun Campus: Power Outage | posted 8/19/2008
Loudon Campus is currently experiencing intermittent network and telecom services as a result of a power outage. ITSS Engineers are currently investigating the cause of the outage. There is no estimated time to resolution of this issue at present. We will send an update when we receive additional information.
Blackboard 7: Scheduled Outage 10PM Sat, 8/9/08 - 10PM Sun, 8/10/08
Beginning Saturday, August 9, 2008 at 10:00 PM, and ending on Sunday, August 10, 2008 at 10:00 PM, VCCS will be performing upgrades to Blackboard 7. Blackboard 7 will not be available to users during this 24-hour outage period.
Manassas Campus: Network Outage in Progress - RESOLVED | posted 7/21/208
ITSS Engineers and campus support personnel have resolved the network outage at Manassas Campus. All network services including email, internet and telecoms, have been restored.
Manassas Campus: Network Outage in Progress | posted 7/21/208
Manassas Campus is currently experiencing a network outage. All network services, including internet and email are not available at this time. Campus Support is working with B&G to determine if the outage is the result of a power loss. There is currently no estimated time to restoration of network services.
Alexandria Campus: Network Outage Notice, Sunday July 13
The Alexandria Campus network will be unavailable during multiple periods of time between 8am and 2pm this Sunday, July 13, so that 2 new Uninterruptible Power Supplies can be installed to replace older equipment in the main communications room and the server room.
For anyone who is on campus during that time on Sunday, computers and phones will be affected. Computers will not be able to access the Internet, e-mail and local resources, and the phones will also be unavailable
Online Admissions Scheduled Outage: 8PM, Mon, 6/30/08 - 9PM, Thu, 7/03/08
Beginning today, Monday, June 30, 2008, and ending Thursday, July 3, 2008, VCCS will be performing setup changes and application updates to the Online Admissions servers. As a result of this maintenance, Students and Online Admissions Staff will not be able to access the Online Admissions application for one hour on each of these four (4) days between 8:00PM and 9:00 PM.
VCCS: Interruption of Applications Services – RESOLVED | Posted 6/19/2008 1:25pm
VCCS Engineers have resolved the problem affecting its applications services this morning. All VCCS applications are now available to users via their single sign-on.
Monday - Friday: 8 a.m. to 9 p.m.
Saturday: 8 a.m. to 5 p.m.
Phone: 703.426.4141
FAX: 703.323.2319
Email: ithelpdesk@nvcc.edu