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The IT Help Desk provides first-level technical support to all faculty, staff and students of Northern Virginia Community College. We are committed to assisting the computer and telecommunication needs of all employees and students by providing detailed resolutions and general system information for common problems.
Security Alert: Paypal Phishing Scam
The below email email is an example of a phishing attempt that appears to come from Paypal that is being sent to NVCC email addresses. As with many phishing emails, it threatens to delete or ‘suspend’ your Paypal account if you do not respond. These emails are attempting to steal your information by appearing to be legitimate requests. If you receive one of these phishing emails delete it immediately.
Monday, September 22 at 7:30 a.m., students will begin to use the new VCCS provided Google Apps for Education email system. Email addresses for everyone will remain the same. All faculty will have VCCS email account, too, but this is not your official NOVA email account. Your Outlook account remains your official NOVA email account.
NOTE:
Annandale Campus Currently Reporting Intermittent Network Issue – RESOLVED
ITSS Engineers have resolved the network issue at Annandale campus. Normal system performance has been restored to all services.
Annandale Campus Currently Reporting Intermittent Network Issue
Annandale campus is currently experiencing an intermittent network issue that is causing slowness. Although there are currently no reports of outages, the system is slow. ITSS Engineers are aware of the problem and are working to restore system performance.
VCCS Scheduled Outage: All Applications – 12AM, 11/20/08 – 1AM, 11/20/08
Beginning 12:00 AM Thursday, November 20, 2008 and ending 1:00 AM Thursday, November 20, 2008, VCCS will be performing upgrades to the Firewalls at Feathersone and the System Office. As a result, all VCCS applications, including NovaConnect (SIS 8.9), My VCCS, Online Application, Google E-mail, Blackboard, AIS, etc., will be unavailable during this one hour outage window.
VCCS: Blackboard Scheduled Outage - 12/04/08, 12 AM - 12/04/08, 7 AM
Beginning 12:00 AM Thursday, December 4, 2008 and ending 7:00 AM Thursday December 4, 2008, VCCS will be performing upgrades to Blackboard. As a result, Blackboard will not be available to users during this seven hour outage window.
VCCS: Some Colleges Reporting Slow Internet Connectivity - RESOLVED
Internet connectivity appears to have been restored. VCCS Engineers are continuing to work with Verizon to investigate the cause.
VCCS: Some Colleges Reporting Slow Internet Connectivity
VCCS has received reports from several colleges that internet connectivity is slow. VCCS ITS Engineers are currently investigating the problem.
VCCS: Blackboard Outage In Progress - RESOLVED
VCCS has resolved the Blackboard issue, which resulted in a 30 minute outage. Blackboard is now available to all users.
VCCS Scheduled Outage: My VCCS, Google Email - 10/23 12:00 AM - 4:00 PM
Beginning 12:00AM, Thursday, October 23, 2008, and ending 4:00AM, October 23, 2008, VCCS engineers will be performing scheduled upgrades to the MyVCCS database. As a result, users will be unable to access My VCCS, and Google Student Email during this 4-hour outage window.
VCCS: Interruption of Applications Services – RESOLVED | Posted 6/19/2008 1:25pm
VCCS Engineers have resolved the problem affecting its applications services this morning. All VCCS applications are now available to users via their single sign-on.
Monday - Friday: 8 a.m. to 9 p.m.
Saturday: 8 a.m. to 5 p.m.
Phone: 703.426.4141
FAX: 703.323.2319
Email: ithelpdesk@nvcc.edu