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VCCS reports that the interruption was due to an unscheduled Verizon outage and should be resolved. Service is restored to all MyNova systems: PeopleSoft, Blackboard and Student Email. If you experience any persistent outages please contact the IT Helpdesk. IT Help Desk Telephone: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd -------------------------------------------------------------- VCCS reports that MyNova is currently unavailable. This means that PeopleSoft, Blackboard and Student Email are not accessible.
VCCS reports that the interruption was due to an unscheduled Verizon outage and should be resolved.
Service is restored to all MyNova systems: PeopleSoft, Blackboard and Student Email.
If you experience any persistent outages please contact the IT Helpdesk.
IT Help Desk
Telephone: 703-426-4141
Email: ithelpdesk@nvcc.edu
Web: http://www.nvcc.edu/ithd
-------------------------------------------------------------- VCCS reports that MyNova is currently unavailable. This means that PeopleSoft, Blackboard and Student Email are not accessible.
VCCS engineers are working toward a solution. More information will be provided when it is available.
Microsoft, working with our ITTS Engineers, has resolved the NVCC domain issue that prevented NVCC LAN password administration. NVCC LAN passwords can now be reset or unlocked as needed. IT Help Desk Telephone: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd ---------------------------------------------- Our NVCC domain is currently experiencing a network issue that prevents the reset or unlocking of NVCC LAN passwords. ITSS Engineers are working to resolve the problem. The NVSTU domain and, My NOVA (My VCCS; My NOVAConnect) are unaffected and remain available at this time. We will send an update when we have additional information. ITSS will be working to resolve this issue throughout the weekend. There is currently no estimation to restoration of NVCC LAN administration.
Microsoft, working with our ITTS Engineers, has resolved the NVCC domain issue that prevented NVCC LAN password administration. NVCC LAN passwords can now be reset or unlocked as needed.
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Our NVCC domain is currently experiencing a network issue that prevents the reset or unlocking of NVCC LAN passwords. ITSS Engineers are working to resolve the problem.
The NVSTU domain and, My NOVA (My VCCS; My NOVAConnect) are unaffected and remain available at this time. We will send an update when we have additional information. ITSS will be working to resolve this issue throughout the weekend. There is currently no estimation to restoration of NVCC LAN administration.
ELI has experienced a power outage. As a result, there are currently no services at ELI, including telecom, internet and network. Dominion Power is working to resolve the problem and restore services at ELI. There is currently no estimated time to resolution of this issue. We will send an update when we have additional information.
On Tuesday, December 20, 2011, beginning at 2:00 AM and ending at 6:00 AM, VCCS engineers will be performing a critical memory upgrade to the Blackboard database server in order to meet the demands of expected spring semester traffic.
Blackboard, including its direct link, learn.vccs.edu, will be unavailable during this 4 hour outage window.
VCCS has determined this window of time offers the least amount of disruption for Blackboard users. The upgrade is expected to be fairly straightforward, but, will require a full Blackboard outage of approximately 4 hours to complete.
Please plan accordingly for this scheduled Blackboard outage.
AN campus has experienced a power outage. As a result, there may be some interruption in services including web mail and voicemail. Dominion Electric is currently working to resolve the issue. There is currently no estimation to restoration of services that may be impacted by the AN campus outage.
IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd
VCCS reports that a random coding issue affected Blackboard’s ability to display current registration and other information. Blackboard is now fully restored. VCCS will monitor Blackboard performance throughout the day. ------------------------------- We have received several calls from users who are unable to view their current classes and\or rosters in Blackboard. We have logged a ticket with VCCS for troubleshooting. We will send an update as soon as we get additional information.
VCCS reports that a random coding issue affected Blackboard’s ability to display current registration and other information. Blackboard is now fully restored. VCCS will monitor Blackboard performance throughout the day.
------------------------------- We have received several calls from users who are unable to view their current classes and\or rosters in Blackboard. We have logged a ticket with VCCS for troubleshooting. We will send an update as soon as we get additional information.
Tel: 703-426-4141
The Medical Education Campus (MEC) has experienced a power outage. Classes are cancelled tonight, Wednesday, November 9, 2011. Please see NOVA website for any updates. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd
Alexandria: Tyler & Schlesinger buildings closed due to power failure. Tyler building evening classes are cancelled. For more information see website. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd
Per VCCS, the network issue that was causing access issues with VCCS applications has been resolved. ----------------------------------- VCCS is reporting current network problems in the Richmond area. As a result, users MAY experience intermittent access issues with all VCCS applications including: Blackboard, SIS (Student Information System), AIS, Student Email, etc. VCCS Engineers are working with Verizon to resolve the problem.
ITSS engineers will be installing a patch to SharePoint servers on Monday, October 10, 2011 between 12:00 PM and 1:00 PM. As a result, SharePoint will not be available to users during this 1 hour maintenance window.
Even though some work was completed this past Saturday, most of the power connection operations had to be canceled again because of the rain. As a result, the Power outages by Dominion and Gilbane (construction company) have been rescheduled for a third time. Monday, October 10, 2011 and Tuesday, October 11, 2011 are non-instructional days so those are, respectively, the Primary and Rain Dates for the re-schedule. On Monday, October 10, 2011 the power will go out at 8:00 AM for all of Loudoun campus except Waddell. There will be several instances of intermittent network and power outages throughout the day. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd
Even though some work was completed this past Saturday, most of the power connection operations had to be canceled again because of the rain. As a result, the Power outages by Dominion and Gilbane (construction company) have been rescheduled for a third time. Monday, October 10, 2011 and Tuesday, October 11, 2011 are non-instructional days so those are, respectively, the Primary and Rain Dates for the re-schedule.
On Monday, October 10, 2011 the power will go out at 8:00 AM for all of Loudoun campus except Waddell. There will be several instances of intermittent network and power outages throughout the day.
The My NOVA portal is now available to all users. VCCS has resolved the external DNS issue that resulted in the outage of SIS (Student Information System) and HRMS applications. All VCCS applications are currently available. If you are still experiencing difficulty in accessing My NOVA (NOVA Connect) or any VCCS applications, please call the IT Help Desk at 703.426.4141. --------------------------------------------------------------------------------- Currently, the My NOVA portal on NOVAs homepage is unavailable. You can access Blackboard; Student Email and other applications by using the My VCCS web link:
The My NOVA portal is now available to all users.
VCCS has resolved the external DNS issue that resulted in the outage of SIS (Student Information System) and HRMS applications. All VCCS applications are currently available.
If you are still experiencing difficulty in accessing My NOVA (NOVA Connect) or any VCCS applications, please call the IT Help Desk at 703.426.4141.
--------------------------------------------------------------------------------- Currently, the My NOVA portal on NOVAs homepage is unavailable. You can access Blackboard; Student Email and other applications by using the My VCCS web link:
https://my.vccs.edu/jsp/home.jsp
SIS (Student Information System) and HRMS are currently unavailable within My VCCS. We have logged a ticket with VCCS to report these application issues.
Please be advised JBG Companies will be performing mandatory Electrical Preventive Maintenance at the Reston International Center building on Saturday, October 1, 2011 from 6:00 AM - 7:00 PM. All classes have been notified and moved to Signal Hill or Loudoun.
During this time, no electricity will be provided to the Reston International Center building. This preventive maintenance is required to ensure the building's internal electrical equipment is free of damage, is working properly and will not affect safe day to day operations. For your safety, the building will be locked and access will not be permitted during this scheduled 13 hour power outage.
The following steps should be taken several hours before the planned electrical outage:
· Back up and turn off all computers, networks, and other vital electrical equipment to protect them from electrical power surges
· Remove perishable food from the refrigerators and freezers in your area IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd
Per NOVA engineers, this problem has been resolved. All network, internet and telephone services have been restored to Reston Center.
All student service and administration offices will be closed on Friday, September 30, 2011 for Student Services Convocation.
The office closures will include: Financial Aid, Counseling, Registration, International, Veteran’s offices, Pathway to the Baccalaureate and Career & Transfer Services IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd
Late Friday night we were informed that the IT Help Desk telephone number(703.426.4141) was no longer working due to a faulty optic cable. Chat and email were unaffected during the telephone outage and remain available.
The problem that caused the outage has now been resolved and 24 hour telephone support service is now restored.
The college has been closed as a result of an earthquake. All evening classes and activities have been canceled. Please check the Northern Virginia Community College home page for additional information: www.nvcc.edu Thank you.
VCCS has resolved the issue and Blackboard is currently available. They will continue to monitor Blackboard throughout the remainder of the this evening.
Users are currently unable to access Blackboard. VCCS is aware and investigating the problem. We will send more information when it becomes available.
When you received your student Google email account (@email.vccs.edu), you also received access to Google Docs, Sites, Calendar, and Start Page through it. If you wanted to use a different Google service (for example, Blogger) other than these items, you had to access it at google.com but you still could set it up with your @email.vccs.edu account. While these accounts use the same email address, they are really two different accounts--one you use with email.vccs.edu services and one you use with other google.com services. If you are a user who currently accesses other Google programs in this way, you will notice the following change.
On or around August 22, Google is going to “break” the tie between your two accounts. The next time you log into google.com to access your extra services, you will be prompted to specify a different account for the association. This can be any Google account you have (or, new one you create), other than your @email.vccs.edu account. Going forward, you will use the new association to access those extra services you have already set up. There is no change in the current My NOVA (NOVA Connect) single sign-on process; and, creating the new association will not delete any of your previously saved data.
Blackboard is now available. Service was restored about 11:15 last night.
Beginning Saturday, August 6, 2011 at 3:00 PM and ending Sunday, August 7, 2011 at 6:00 AM, VCCS will be performing an upgrade to the to the Oracle database.
Attention Faculty and Staff: The Woodbridge Campus is closed today, Monday August 1, 2011 because of a broken water main. All classes and evening activities have been canceled. An email will be sent to update you on the campus status when more information is available. Thanks, Will William Flagler Jr., MPA Director Office of Emergency Management & Planning Northern Virginia Community College 703-764-5043 www.nvcc.edu/emergency
VCCS has reported that MY NOVA (NOVA Connect) and its applications is currently unavailable to all colleges. They are continuing to investigate the cause of the outage. There is currently no estimation to restoration of My VCCS.
We have received reports that some users are unable to access Blackboard. VCCS is aware and is working to resolve the issue. There is currently no estimation to restoration of Blackboard. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd
From: Office of Emergency Management & Planning Sent: Tuesday, July 05, 2011 12:54 PM To: All Faculty and Staff; All Adjunct Faculty Subject: Manassas Campus-Emergency Closure-July 8, 2011
Attention Faculty and Staff:
The Manassas Campus will be Closed on Friday, July 8, 2011. This emergency closure is due to a planned electrical interruption relating to the ongoing construction at the campus . The closure also includes Innovation Park.
The Manassas Campus will resume normal operations on Saturday, July 9, 2011 at 6:00am. The Human Resources Department will be in contact with the faculty and staff at that campus to provide more specific guidance as it pertains to HR issues.
If you have any other questions or concerns please contact the Office of Emergency Management and Planning at 703-764-5043
***** REMINDER *****
All eVA Users -
Due to the FY2011 fiscal year end processing, eVA/AIS requisition and P.O. integrations will be suspended on Monday, June 27, 2011 at 5:00 PM.
VCCS has asked all colleges to refrain from entering requisitions/purchase orders into eVA after the scheduled suspension date and time.
VCCS anticipates the integration processing between eVA/AIS will resume on Tuesday, July 5, 2011.
VCCS reports that the Blackboard issue has been resolved and Blackboard is now available.
Blackboard went down last night at about 10:30 pm. VCCS engineers were able to bring it back up this morning for a short time. Unfortunately, Blackboard went down again this morning and is currently unavailable. VCCS technical staff are working to resolve the problem. There is currently no estimation to the restoration of Blackboard.
From: IT Help Desk Info Sent: Friday, June 17, 2011 7:56 AM To: All Faculty and Staff; All Adjunct Faculty Subject: REMINDER: VCCS Scheduled Outage: Blackboard - Fri, 6/17, 8p - Sat, 6/18, 6p
REMINDER
Over the next two months Blackboard will undergo several important upgrades that will require two scheduled system outages.
The first of these Blackboard outages is scheduled to begin tonight, Friday, June 17, 2011 at 8:00 PM and end on Saturday, June 18, 2011 at 6:00 PM.
The second Blackboard outage is scheduled to begin on Saturday, July 23, 2011 at 7:00 AM and end on Saturday, July 23, 2011 at 3 PM.
Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd
VCCS engineers will be performing a database upgrade on Sunday June 12, 2011 between the hours of 5:00 AM and 1:00 PM. During this 8-hour outage window, MyVCCS (MyNOVA; NOVAConnect) single sign-on, and SIS (Student Information System) will not be available.
Blackboard will be available via direct login: http://learn.vccs.edu. Google email will be available to POP3 users only (client access).
VCCS engineers will be performing a database upgrade on Sunday June 12, 2011 between the hours of 5:00 AM and 1:00 PM. During this 8-hour outage window, MyVCCS (MyNOVA; NOVAConnect) single sign-on, and SIS (Student Information System) will not be available. Blackboard will be available via direct login: http://learn.vccs.edu. Google email will be available to POP3 users only (client access).
VCCS will be performing scheduled server maintenance on Sunday, June 5, 2011 between 7:00 AM and 11:00 AM. SIS and Online Application will be unavailable during this 4 hour outage window.
The first of these Blackboard outages is scheduled to begin on Friday, June 17, 2011 at 8:00 PM and end on Saturday, June 18, 2011 at 6:00 PM.
The second Blackboard outage is scheduled to begin on Saturday, July 23, 2011 at 7:00 AM and end on Saturday, July 23, 2001 at 3 PM. IT Help Desk Tel: 703-426-4141 Email: ithelpdesk@nvcc.edu Web: http://www.nvcc.edu/ithd
Verizon appears to have resolved the problem that caused the two day telecom, email and internet outages. Currently, all services have been restored on all campuses. ITSS engineers will continue to monitor the network.
IT Help Desk Tel:
