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Phone System

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Panic Dialer on Cisco IP Phones

Classroom Phones

The PANIC button can be located by pushing the small round button next to the blue/green button in the middle of the phone and pressing the number 4 on the keypad.

When the button is pushed it will contact the Campus Police by the following methods:

  1. Call to Campus Police Office
    • Campus police department
    • College Dispatcher
  2. Text Message
    • Campus police cell phone
    • Sergeant’s cell phone

The message is as follows:

PANIC button activated - Assistance is needed in Room CT 226 immediately.

For Off-Campus sites, Campus Police will make contact to determine appropriate response.

Please note that the Building and Room information is based on the phone used.

Faculty and Staff OFFICE Phones

The PANIC button will appear as the last button on the right side of the screen.

When the button is pushed it will contact the Campus Police by the following methods:

  1. Call to Campus Police Office
    • Campus police department
    • College Dispatcher
  2. Text Message
    • Campus police cell phone
    • Sergeant’s cell phone

The Message is as follows:

PANIC button activated - Assistance is needed in Room CT 226 immediately.

For Off-Campus sites, Campus Police will make contact to determine appropriate response.

Please note that the Building and Room information is based on the phone used.

You can also download the Panic Dialer Directions.


Telephone Instructions

Local Calls

Dial 9 - Area Code - 7-digit number

Intra-State Long Distance

Dial *60 - Area Code - 7-digit number

Interstate Long Distance

Dial 9 - 1 - Area Code - 7-digit number 

Office Listings

NOVA Department Listings on the NOVA website.

Faculty and Staff Web Directory

The Web directory for faculty and staff is automatically processed from the Human Resources database. Employee contact information additions, deletions and other changes are processed automatically. Errors or updates to the staff directory should be sent to the Human Resources Department at hreservice@nvcc.edu.

Telephone Repair

Contact the IT Help Desk.

College Call Center

Call: 703.323.3000 or go to the NOVA Call Center website.

Campus Codes

All campuses, intra- and inter-campus calls use 5-digit dialing:

  • AL 1+last 4-digits of listed number
  • AN 2+last 4-digits of listed number
  • LO 3+last 4-digits of listed number
  • MA 4+last 4-digits of listed number
  • WO 5+last 4-digits of listed number
  • ME 6+last 4-digits of listed number
Definitions

Phone Description: a combination of your first initial, last name, phone location, and external phone number

Voicemail Box: the voicemail account number used to access you voicemail messages over the phone.  This should normally match your phone extension.

If Busy (or No Answer) Forward to: the phone extension that callers are sent to if your extension is busy or no one answers.  Normally this is the following voicemail system number for your campus:

  • Alexandria: 16349
  • Annandale-: 29200
  • Loudoun: 32506
  • Manassas: 46500
  • Woodbridge: 55800

The Annandale number includes ELI, the Brault Annex, and College Staff.

Calling Capability: The area that can be dialed from this phone.  Common settings are "In College", "Local", "Long Distance" and "International".  Larger calling areas include all smaller calling areas (for instance phones with "Long Distance" can also call "Local" and "In College" numbers).

Phone System User ID: The ID used to change phone settings via the web.  This should match your email address. 

Manager: The email address of your manager.  This setting allows your manager to view telephone reports for all their employees.

Dept. Phone Number: The extension of your department's main extension.  Used to set up group features common to a department.

Call Pick up Group: The number used to pick up ringing calls on another phone in your department.  Normally the last two digits match the last two digits of your department's main extension.

Making a Conferencing Call

Three participants

There are three ways to use our new phone system for conference calls. You can refer to them as "dial-out" conferencing, "call-in" conferencing, and "Meet Me" conferencing.

In dial-out conferencing you can connect up to 4 individuals in a conference call by dialing them yourself and then pushing MORE until you see CONF at the bottom of the screen. Push CONF and you connect that person to the conference call. You can then dial the next individual. This same process works if you are talking to someone and decide that you need to conference with one or more additional individuals. Push MORE, then push CONF and then you can dial the next person. Remember that the limit is 4 callers.

In call-in conferencing you can connect up to 10 individuals in a conference call by having them call you (or a designated individual). That person pushes MORE until CONF appears at the bottom of the screen. When CONF is pushed, the person is added to the CONF. However, a better way to do this is with a MEET ME conference. The difference between a dial-out and call-in conference is who originates the call. In dial-out you are calling them. In call-in, they are calling you.

Meet Me conferencing is the most flexible. You can also connect up to 10 individuals in a conference call. The first step is to establish a conference call number that each individual must dial or be transferred to. You create the conference call number as follows: the first digit is your campus number (1 for AL, 2 for AN, etc.). The next two digits are always 19. The last two digits can be any number you like. Make sure the participants know the number you created. When you are ready for the conference, do the following. Pick up your phone or push speaker to get a dial tone. Push MORE until you get MEET ME at the bottom of the screen. Push MEET ME. It will ask for a number. Enter the five digit conference number you created. As each person dials the number from inside the college, they will be connected to the conference call. If someone calls in from outside the college, the call can be transferred to the 5 digit conference number just as if it were any other college phone number. If one of your participants from inside the college did not get the conference call number in advance (or forgot the number), and they call you on your regular number for help after the conference has started, you can add them to the conference easily. Push ANSWER to take their call. Push MORE until CONF appears at the bottom of the screen. Push CONF again when appears a second time. Both of you should be back in the MEET ME conference call. The two things to remember about a MEET ME conference call are (1) that it is limited to 10 participants; and (2) the five digit conference call number works just like any other college phone number so you can transfer callers to it even if they do not dial it directly.

For more help with conference calling, contact the IT Help Desk.

More than three participants

If there are more than three participants, and all are within the VCCS, they should be able to use the free VCCS toll-avoidance network to have the call.

From NOVA, here are the phone numbers you use to connect to the toll-avoidance network.  You dial this number, then dial the number for the conference call you are trying to reach.  You do not need an IP phone for this. It just uses the VCCS network for the call.

  • AL: 703.933.3956
  • AN: 703.323.2428
  • HE: 703.323.2428
  • LO: 703.404.7352
  • MA: 703.257.6596
  • WO: 703.878.5888

For speed dial use *60 at all campuses.

Dial-out Conferencing

You can connect up to 4 individuals in a conference call by dialing them yourself and then pushing more until you can see CONF at the bottom.

Push CONF and you connect that person to a conference call.

Then you can dial the next individual.

Call-in Conferencing

You can connect up to 10 individuals in a conference call by having them call you (or a designated individual).

That person pushes more until CONF appears at the bottom. When CONF is pushed, the person is added to the CONF. However, a better way to do this is with a MEET ME conference.

Meet-Me Conferencing

All Meet-Me conferences must be initiated inside the College network on a college IP phone.

You may connect up to 15 individuals in a conference call by establishing a conference number for each participant dial.

Create the number as follows:

  1. The first is your campus number...
    • 1 = Alexandria
    • 2 = Annandale and Fairfax
    • 3 = Loudoun
    • 4 = Manassas
    • 5 = Woodbridge
    • 6 = Medical Education
  2. The next two digits are 19. The last two digits can be any two numbers you like. Make sure the participants know the number you created.
  3. When you are ready to start the conference call: Pick up your phone or push the speaker phone button for a dial tone. Push MORE until you get MEETME at the bottom. Push MEETME. It will ask for the number and then enter the 5-digit number you created. Have the attendees call 703.323.2000, enter 1 for Meet-Me and enter the 5-digit conference number you have set up (if they are inside the College, they can just dial the 5-digits directly instead of the full long phone number 703.323.2000).

NOTE: There must be at least one participant on the conference call. If the last person on the conference call hangs up, the conference call will be terminated.

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