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Exchange Online

Welcome to Exchange Online (also known as Office 365)

In alignment with VCCS guidance, NOVA is transitioning from an on premise email environment to Exchange Online, a hosted email service included in Microsoft Office 365. The hosted service includes email, collaboration, and other desktop productivity software. Your Office 365 account includes Exchange Online for email, calendaring, and contacts. Other features including OneDrive and Office ProPlus will be coming soon.

All Faculty/Staff with a @nvcc.edu email address will be migrated in Summer/Fall 2016. Information about the migration including schedule, what to expect, FAQs, and other training resources will be posted on this page.

What are the minimum client requirements?
Minimum client requirements can be found here.
When will my account be migrated?

The migration of Staff and Faculty will start in July 2016 through November 2016. A tentative schedule is posted here.

You will receive your first email notification at least 1 week prior to your scheduled migration week. You will receive a second email notification confirming your exact migration date at least 2 days prior to your final cutover to Exchange Online.

You do not need to archive email prior to the migration. The contents of your active mailbox will be copied to Exchange Online.

Your local archives will remain intact and you will be able to navigate to them as you do now.

What should I expect once my mailbox is migrated to Exchange Online?

After your mail file is successfully copied to Exchange Online, if your Outlook client is open, you will receive the following pop-up message:

Restart Outlook

Click OK and close Outlook. You will be asked to re-authenticate to Outlook.

The new server settings for Exchange Online should auto-discover. Your most recent mail and calendar entries will be downloaded first so you may see a slight delay when navigating through your mailbox.

What training resources are available?
Enterprise Applications Technology Training will be offering "Migration to Exchange Online" webinars starting this summer. Additional online resources including helpful tips and information can be found below.
Are there storage or other limitations?

Each user receives 50 GB of storage in the mailbox.

Sending and receiving messages have the following limitations:

  • The maximum number of recipients in the To:, Cc:, and Bcc: fields is 500.
  • 30 messages can be sent out per minute.
  • 1,500 recipients can be emailed per 24 hours. After the limit is reached, you will not be able to send out messages until your total sent messages drops below 1,500. This is a rolling limit meaning if you email 1,500 people at 10 a.m. on Monday, you will not be able to e-mail anyone again until 10 a.m. on Tuesday.
  • The maximum message size is 25 MB including message body and attachments.
  • There is no limit on the amount of messages that can be received provided that the total size of all of the saved messages does not exceed the 50 GB quota.

Source: https://technet.microsoft.com/en-us/library/exchange-online-limits.aspx

How will I access my email remotely?

The preferred method for remotely accessing Exchange Online is via the Outlook on the Web (formerly known as Outlook Web App and Outlook Web Access).

Faculty and Staff can access Outlook on the Web by using this address:  https://outlook.office365.com/owa/nvcc.edu

The following addresses should also redirect you to NOVA’s Exchange Online on the Web portal:  https://outlook.office365.com or https://mail.nvcc.edu/owa  

Effective October 1, 2016, the Outlook client will no longer be available on remote servers and Outlook on the Web will be the only way to access your email on those servers.  Additional training documentation is being developed for this transition.

What about mobile devices?

Most mobile devices will auto-discover the new server settings. However, if you notice that you are no longer receiving new email on your mobile device, you will need to delete your Exchange account from your mobile device and manually reconfigure it by following these directions:

First-Time Exchange Online ActiveSync Directions

Post-Migration Exchange Online ActiveSync Troubleshooting

Outlook Training Resources

Migration to Exchange Online Overview Training

Outlook 2013

Outlook 2016

Outlook on the Web (Formerly known as Outlook Web App and Outlook Web Access)

Tips and Resources

Clutter Feature

Shortly after your migration to Exchange Online, you will receive an email about the activation of the Clutter feature. Click here to read more about the Clutter feature including how to turn it off.

Managing Junk Mail