Northern Virginia Community College  2009-2010 Action Plan           
to Achieve the Chancellor's Technology Expectations for the 2008-2010 Biennium
 
 
Action Plan Chancellor's Technology Expectations
Technology Goal I
I. Virginia's Community Colleges will continue to improve reliability, scalability, usability, functionality, and support for a comprehensive suite of enterprise applications providing the administration, teaching, and learning needs of students and colleges.
Related Strategies
A. To meet the administrative and student information system needs of the colleges and system office, ITS will maintain the latest releases for student information and administrative information systems.
Operational Requirements Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
1. ITS will operate the Enterprise systems (such as SIS and AIS), keep patches up to date, and add increased functionality as approved by the VCCS Governance structure.                
2. ITS will maintain an online application for admission to meet the needs of credit and non-credit students that is integrated with the Student Information System.                
3. Colleges will use the Student Information System to provide students with online admissions, online enrollment, and online transcripts. Yes SIS NVCC has implemented the VCCS SIS and gone beyond the basic modules required. Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 $0 1
4. Colleges will follow the procedures outlined in the VCCS SIS library: http://www.vccs.edu/sislibrary/ for scheduling and coding campus, distance and hybrid courses. Yes SIS NVCC has implemented the procedures in the VCCS SIS Library. Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 $0 1
5. Colleges will develop and implement business processes to use the functionality of the online application, Student Information System, and Administrative Information System. Yes SIS & AIS  NVCC has implemented the on-line application, SIS and AIS and incorporated them in its business processes. Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 $0 1
6. Colleges will provide training opportunities for faculty and staff so that they can utilize Enterprise systems tools, develop appropriate business practices to improve services to students, increase college efficiency, and meet management requirements. Yes SIS & AIS Training NVCC has developed and posted an extensive array of SIS and AIS training tools and tutorials and delivers in-person training on its campuses on a regular basis. Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 $0 1
7. Colleges will improve facilities scheduling, usage, and reporting through appropriate software.   Yes-In-process Resource25 NVCC has implemented Resource25 on several campuses and continues to expand its use Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 $5,300 2
8. Colleges will participate in testing of new Enterprise system functionality. Yes Application Testing NVCC will continue to participate in testing of new applications, versions, and enhancements; and will provide training for enterprise software Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 $0 1
Related Strategies
B. ITS will support the approved enterprise scheduling software.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
9. ITS and the Colleges will approve an enterprise scheduling software with the Student Information System (SIS) In-process Resource25 NVCC will participate with the VCCS and other colleges to review, test, and select enterprise scheduluing software Steven Sachs, VP Instructional & Information Technology Sep-09 Jun-09 $0 1
Related Strategies
C. ITS in coordination with the colleges, will maintain online documentation on enterprise systems including business practices, setup, and coding.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
10. ITS, in conjunction with AS&R and the colleges will regularly review and update online documentation. Yes Documentation NVCC will participate with the VCCS and other colleges to review, test, and update online documentation Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 $0 1
                   
Technology Goal II
II Virginia's Community Colleges will provide full functionality, reliability and performance for the colleges and system office through a robust, world class network infrastructure utilizing the highest industry standards.
Related Strategies
A. ITS, in cooperation with the colleges, will develop and maintain technology models, standards, and guidelines that clearly delineate the VCCS technology direction and related expectations for the colleges.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
11. ITS will provide for the review and updating of all VCCS technology models, standards, and guidelines.                
12. Colleges will participate in the Enterprise System Workgroups and Advisory Groups. Yes Workgroups NVCC will actively participate in Enterprise System Workgroups and Advisory Groups. Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 $0 3
Related Strategies
B. To meet the instructional and administrative needs of faculty, staff, and students, colleges and will maintain a robust voice, video, and data network in accordance with the approved technology models, standards and guidelines
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
13. All faculty and staff personal computers will be connected to the campus network. Yes Network Connections NVCC will continue to insure that all faculty and staff computers are connected to the network. Allen Sinner, Dir. IT Support Services Jul-09 Jun-09 included elsewhere 3
14. All classroom and lab personal computers will be connected to the campus network. Colleges will document exceptions for bona fide instructional purposes, such as personal computer repair programs. Yes Network Connections NVCC will continue to insure that all classroom and lab computers are connected to the network. Allen Sinner, Dir. IT Support Services Jul-09 Jun-09 included elsewhere 3
15. The campus network will be accessible in all campus locations (office, labs, classrooms, auditoria, etc). Yes Network Connections NVCC will continue to insure that the campus network will be accessible in all campus locations (office, labs, classrooms, auditoria, etc). Allen Sinner, Dir. IT Support Services Jul-09 Jun-09 included elsewhere 3
16. Networks will be accessible through remote access that meets VCCS and VITA Guidelines and Standards. 
VCCS - http://system.vccs.edu/its/InformationSecurityProgram/RemoteAccess.htm
Vita - http://www.vita.virginia.gov/uploadedFiles/Library/PSGs/ITRMSEC501-01ITSecStd.pdf
 Yes Remote Access NVCC will continue to insure that networks will be accessible through remote access that meets VCCS and VITA Guidelines and Standards using terminal server, webmail, and VPN. Allen Sinner, Dir. IT Support Services Jul-09 Jun-09 included elsewhere 3
17. Colleges and ITS will deploy a connection to the Internet/VCCS intranet following VCCS models, standards, and guidelines.
http://system.vccs.edu/its/models/NetworkInfrastureSecurityModel.htm
 Yes VCCS Intranet NVCC will continue to maintain a connection to the Internet/VCCS intranet following VCCS models, standards, and guidelines. Allen Sinner, Dir. IT Support Services Jul-09 Jun-09 included elsewhere 3
18. Colleges will deploy a wireless network secured in accordance with the approved COV ITRM Standard SEC501-01 technology models, standards, and guidelines so that faculty, staff, and students will have access to wireless network services from on-campus locations.
http://www.vita.virginia.gov/uploadedFiles/Library/PSGs/ITRMSEC501-01ITSecStd.pdf
 Yes Wireless NVCC has deployed wireless on all campuses in Learning Resource Centers, Libraries, study areas, cafeterias, conference rooms, and other areas.  Additional coverage is added each year. Allen Sinner, Dir. IT Support Services Jul-09 Jun-09 39,944 2
19. College campus and ITS network and servers will meet the following models, standards, and guidelines: Yes Servers NVCC has deployed servers that meet VCCS models, standards, and guidelines. Allen Sinner, Dir. IT Support Services Jul-09 Jun-09 included elsewhere 1
a. Servers will have appropriate security precautions as defined by http://www.vccs.edu/its/security/index.htm Yes Server Security NVCC servers will continue to insure servers employ appropriate security precautions. Allen Sinner, Dir. IT Support Services Jul-09 Jun-09 included elsewhere 1
b. Staff will annually conduct the following risk assessment survey for each server. http://www.vccs.edu/its/models/System_Server_Questionnarie.doc Yes Server Security NVCC will conduct the risk assessment survey for each server annually. Allen Sinner, Dir. IT Support Services Oct-09 Jan-09 $0 1
c. Staff will implement network security guidelines to secure the college IT infrastructure following the following http://www.vccs.edu/its/security/Security_Guideline_for_LAN.htm The Technology Council will develop and recommend best practices for network security. Yes Network Security NVCC will continue to insure its network meets the VCCS security guideline and best practices. Allen Sinner, Dir. IT Support Services Jul-09 Jun-09 included elsewhere 1
d. The network will meet guidelines for cabling and service levels. Retrofit of existing wire closets may require exceptions to the guidelines due to current wall, etc. structures. http://www.vccs.edu/its/guidelines/telcomxx.htm Yes Cabling NVCC will continue to insure cabling meets VCCS guidelines. Allen Sinner, Dir. IT Support Services Jul-09 Jun-09 included elsewhere 1
e. Servers which have reached their end of lifecycle support will not be used on the network, except where the server is not running critical processes or being held for disaster recovery and the exceptions must be documented. Yes Server lifecycle NVCC will replace approximately 50 servers that have reached the end of their useful life. Allen Sinner, Dir. IT Support Services Jan-09 Jun-09 $300,000 2
20. Colleges will provide a campus network to accommodate video to the desktop and/or VoIP services as prescribed in VCCS approved models and guidelines. Yes Maintain Network NVCC will maintain a network to meet the requirements of faculty, staff and students. Allen Sinner, Dir. IT Support Services Jul-09 Jun-09 included elsewhere 1
21. Colleges will provide the necessary facilities and resources to achieve system level connectivity standards established for the system-wide voice over IP network and related services http://www.vccs.edu/its/models/VoIP_model.htm Yes Network Connectivity NVCC will continue to maintain network connectivity that meets VCCS models, guidelines, and standards. Allen Sinner, Dir. IT Support Services Jul-09 Jun-09 included elsewhere 1
22. Colleges and ITS will monitor network traffic to ensure the Colleges and the VCCS System Office have adequate bandwidth. Yes Maintain Network NVCC will monitor its network and work with VCCS staff to insure it continues to meet the requirements of faculty, staff and students. Allen Sinner, Dir. IT Support Services Jul-09 Jun-09 included elsewhere 1
23. Colleges will ensure that ITS has access to the college’s edge router, and colleges and ITS will log any changes to the college’s edge router in a change management application.  Yes Access to Edge Router NVCC will continue to insure that VCCS staff have access to its edge router. Allen Sinner, Dir. IT Support Services Jul-09 Jun-09 $0 3
Related Strategies
C. To satisfy the administrative and instructional needs of faculty, staff, and students, Colleges and ITS will maintain a computer infrastructure in accordance with the approved technology models, standards, and guidelines.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
24. Colleges will maintain adequate personal computers that meet hardware and software technical or useful life definitions as defined by VCCS models, standards, and guidelines which provide for a five year replacement cycle for desktop computers and a four-year replacement cycle for laptop computers.
(http://www.vccs.edu/its/guidelines/DesktopGuidleLine.htm) for the following:
 Yes Computer Replacement NVCC will replace approximately 1,600 computers that have reached 4 years of age using a combination of technology and campus funds. Steven Sachs, VP Instructional & Information Technology Jan-09 Jun-09 1,500,000 2
a. Each full-time faculty member, full-time staff member, and part-time FTE will have their own personal computer at their workstation with the most appropriate configuration for their use level.  http://system.vccs.edu/its/InformationSecurityProgram/PersonnelSecurityStandard.htm Yes Computer Replacement NVCC will continue to insure it meets the standard, providing approx.336 new desktops, 101 new laptops, and migrating others. Steven Sachs, VP Instructional & Information Technology Jan-09 Jun-09 included above 2
b. Colleges will provide personal computers and access to appropriate software on campus for adjunct faculty in a ratio of 1 personal computer for every 20 full-time equivalent adjunct faculty. Yes Computer Replacement NVCC will continue to insure it meets the standard, providing approx.17 new desktops, and migrating others. Steven Sachs, VP Instructional & Information Technology Jan-09 Jun-09 included above 2
c. Computers for student use in classrooms, labs, or other student accessible locations (including libraries and student information kiosks) equal to 10% of the annual full-time equivalent students (FTES).    Yes Computer Replacement NVCC will continue to insure it meets the standard, providing approx.916 desktops, 85 laptops, and migrating others. Steven Sachs, VP Instructional & Information Technology Jan-09 Jun-09 included above 2
d. Colleges will use the currently supported Operating System for their Windows and Macintosh computers.  Operating systems which have reached the end of their life cycle should be upgraded to a current version. Yes Operating Systems NVCC will continue to insure it meets the standard.  All computers currently run XP and a gradual upgrade to VISTA is in process.  NVCC will maintain its Microsoft Campus license agreement for operating systems, office software, and related products. Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 109,716 2
1. All Windows computers will use Windows XP or Vista for the operating system.   Yes Operating Systems NVCC will  insure it meets the standard that all computers currently run XP. A gradual upgrade to VISTA is in process Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 included above 2
2. Macintosh computers will use Mac OS X as its operating system.   Yes Operating Systems NVCC will  insure it meets the standard with all MACs using OS-X Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 included elsewhere 2
3. Computers running unsupported Operating Systems in order to run obsolete instructional software will not be connected to the college network. Yes Operating Systems NVCC will continue to insure it meets the VCCS standard. Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 0 2
e. General office software will be kept current. All college Windows computers for students, faculty and staff will have MS Office 2003 or 2007.  College Mac computers should have either Mac Office 2004 or Mac Office X.   Colleges will develop and implement a plan to upgrade to Office 2007 or the most current MAC version by the end of the first year of the 2008-2010 Biennium. Yes Office Software NVCC will continue to insure it meets the VCCS standard.  All windows computers currently run Office 2007 and Macs now run the current version of Office. Steven Sachs, VP Instructional & Information Technology Jul-09 Aug-09 included above 2
25. Colleges will maintain at least one Commonwealth Classroom and one Commonwealth Conference Room per campus following the VCCS models, standards, and guidelines.  (See definition in Appendix A.)
http://www.vccs.edu/its/models/commclas.htm
http://www.vccs.edu/Portals/0/ContentAreas/ITS/Appendix_A_Definitions2.pdf
http://www.vccs.edu/its/models/Commonwealth_Conference_Room.htm
 Yes Commonwealth Classrooms NVCC currently has at least one Commonwealth Classroom on each campus.  Maintain video equipment service agreements ($10,586); other equipment included elsewhere. Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 10,586 3
Related Strategies
D. Colleges and ITS will maintain Help Desk services for faculty, staff, and students to support at least the network, email, SIS, AIS, Blackboard, and Directory Services.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
26. Colleges will ensure that all students, faculty, and staff will have access to tier one help desk service provided by the college that directly supports the tier 2 and 3 services provided by VCCS for shared services. The Technology Council will define the delineations between support tiers, however, pending that work product, tier 1 is defined as college-provided help, tier 2 is defined as the VCCS Client Services Help Desk function, and tier 3 is defined as VCCS Information Technology Services staff assistance or ITS provided vendor assistance to resolve an outstanding issue. Yes Help Desk NVCC will continue to operate a Help Desk that meets the VCCS standard through a combination of 3 permanent positions, 4 restricted positions, wage (hourly) and student employees. Wayne Ledford, Director of IT Client Services Jul-09 Jun-09 included above 1
Related Strategies
E. To provide the Colleges and the system office with the necessary information that will aid in technology decisions, the VCCS Information Technology Services Office (ITS), in conjunction with AS&R, will provide system-wide leadership and coordination in evaluating emerging technologies.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
27. ITS will maintain and publish a list of applicable technologies, hardware and software products under active review for potential deployment to ensure the effective delivery of enterprise services as part of its leadership responsibility.                 
28. Colleges will participate in the pilot testing of new technologies, hardware and software through collaboration between technical, academic and administrative staff. Yes Emerging Technologies NVCC will continue to participate in testing and evaluating new technologies. Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 tba 4
Related Strategies
F. ITS, in conjunction with the colleges, will establish security plans and procedures in accordance with the approved COV and VCCS technology models, standards, and guidelines.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
29. ITS and Colleges will define, implement and maintain an information technology security organization necessary to comply with all federal, state, and local IT security policies and standards. Yes Security Organization NVCC will maintain dedicated IT Security staff and utilize other staff as needed to comply with security standards.  Positions are part of regular college personnel budget or funded from departmental funds. Allen Sinner, Dir. IT Support Services Jul-09 Jun-09 0 3
30. Colleges and ITS will have a complete and comprehensive IT security program in place that defines  how they are fulfilling the security personnel staffing requirements and appropriate role access for the enterprise and campuses as it relates to Commonwealth ITRM Standard SEC501-01. Yes Security Program NVCC will maintain documentation detailing its compliance, policies, and procedures for meeting security requirements. Allen Sinner, Dir. IT Support Services Jul-09 Jun-09 0 3
31. Colleges and ITS will implement the enterprise patch management solution and to help mitigate malicious attacks on servers and personal computers. Yes Patch Management NVCC will continue to operate Alteris and continue a more comprehensive use of the Help Desk Ticket System to insure effective patch management. Allen Sinner, Dir. IT Support Services Jul-09 Jun-09 0 3
Related Strategies
G. To provide reliable communication with faculty, staff, students, alumni, and interested constituents, Colleges and ITS will develop and maintain a readily accessible and comprehensive communication infrastructure.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
32. Colleges will make e-mail service, including directory services and distribution lists, available for all faculty and staff. Yes Email NVCC will continue to insure it meets the standard. Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 included elsewhere 1
33. Colleges will maintain and regularly test an emergency communications plan for communicating with faculty, staff, and students. Yes Emergency Communications NVCC has implemented an emergency text messaging system, web tools for quick display of emergency communication, automated phone calling, a remote posting of emergency messages on the college's cable-tv channels, an automated calling system to reach all college classrooms and/or phones, and a notification system that can reach all computers on the network.  All are tested regularly. Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 $22,000 3
34. Colleges will maintain a college website that provides current and prospective students and the public with information about the college’s programs, news, and upcoming events; access to class schedule; information for both in-person and online registration; and tuition and fees.   Yes College website NVCC will continue to maintain a website that meets the standard. Cathy Simpson, Director Web Services Jul-09 Jun-09 included elsewhere 1
35. College web homepages will include links to My VCCS and the VCCS website. Yes College website The NVCC website provides links to MY VCCS and the VCCS Website Cathy Simpson, Director Web Services Jul-09 Jun-09 $22 3
36. College websites will include links to VCCS Online or replacement course/program finder; VIVA; and to textbook titles, ISBN codes, and purchasing information for required textbooks. Yes College website The NVCC website provides links to the required sites. Cathy Simpson, Director Web Services Jul-09 Jun-09 $0 3
37. ITS, in collaboration with the Colleges, will maintain a web page model, standard and guideline to ensure compliance with the Commonwealth IT Accessibility Standard http://www.vita.virginia.gov/docs/psg/AccessibilityStandard_GOV103-00_Eff_11-04-05.pdf Yes Website Accessibility NVCC has implemented software to insure its website is accessible and will work with the VCCS on development of appropriate standard. Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 $2,800 3
Related Strategies
H. To protect the privacy and security of faculty, staff, and student data ITS will develop and standardize business practices.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
38. Colleges will implement a program to ensure compliance with all VCCS standards applicable to security and privacy of faculty, staff, and student data.
http://www.vccs.edu/its/standards/secpol2.htm
http://www.vccs.edu/its/standards/PersonnelSecurityStandard.htm
http://www.vccs.edu/its/standards/SecPolStudents.htm
http://www.vccs.edu/its/standards/Technology_Standard_VCCS%20Acceptable%20Use.doc
 Yes IT Security NVCC will continue to insure it meets the standard and will use Symantec antivirus software for Windows and Macs; MOAT Security Awareness Training ($25,000); Reserve for IT Security Audit Compliance ($15,000); VCCS network log audit support ($10,000) Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 $50,000 2
Related Strategies
I. Colleges and ITS will update emergency preparedness and continuity of operations plans for technology services.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
39. Colleges and ITS will maintain and test appropriate backup strategies to protect mission critical systems. Yes Emergency Preparedness & COOP NVCC will maintain and test critical back-up systems and strategies. Allen Sinner, Dir. IT Support Services Jul-09 Jun-09 included elsewhere 1
Related Strategies
J. Colleges and ITS will develop and publish Service Level Agreements (SLA) for the delivery of technology services.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
40. Colleges and ITS will update and publish SLAs for technology services, including the Help Desk, on the Web. Yes SLAs NVCC will continue to maintain and post SLAs on the Web for all technology services.  They are posted at http://www.nvcc.edu/oit/slas.htm. Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 $0 3
Related Strategies
K. Colleges and ITS will participate in national surveys designed to measure IT staffing, budget, planning, and spending and gather comparison data with peer institutions.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
41. Colleges and ITS will maintain a membership to Educause and annually complete the Educause Core Data Service survey by the Educause’s deadline. http://www.educause.edu/apps/coredata/ Yes Educause NVCC will continue its membership in Educause and complete the annual Core Data Survey. Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 $2,138 3
42. Web sites shall conform to accessibility standards and be coded using technical web standards, so that they are accessible both for section 508 reasons, but also technically appropriate for as wide an audience as possible. Yes Website Accessibility NVCC has implemented software to insure its website is accessible and will work with the VCCS on development of appropriate standard. Cathy Simpson, Director Web Services Jul-09 Jun-09 included elsewhere 3
Related Strategies
L. The VCCS will achieve national recognition among community colleges for its technology platforms, connectivity, data security, and information assurance.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
43. Colleges will participate in an annual ranking survey, such as the Center for Digital Education (http://www.centerdigitaled.com/comcolleges.php), to achieve a national ranking for its information technology and/or an annual innovation in technology competition, such as the Governor’s Technology Awards http://www.covits.org/awards.html Yes Annual Rankings NVCC has participated and will continue to participate in annual rankings including those sponsored by the Center for Digital Education and Western Cooperative for Educational Telecommunications. Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 $0 3
                   
Technology Goal III
III Faculty and students will have access to electronic teaching, learning and student services resources and opportunities.
Related Strategies
A. To support a variety of instructional approaches, Colleges, with support from the VCCS System Office (ITS, AS&R, and Workforce Development Services), will provide access, training, and support to students, faculty and staff using synchronous and asynchronous teaching tools and services.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
44. Colleges will maintain 75% of their classroom space as an Electronic Classroom. http://www.vccs.edu/Portals/0/ContentAreas/ITS/Appendix_A_Definitions2.pdf   Yes Electronic Classrooms NVCC has equipped more than 90% of its classrooms as electronic classrooms. Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 included elsewhere 2
45. Colleges will equip at least one Mobile Electronic Classroom per campus or off-campus center if all classrooms are not configured as electronic classrooms. 
 http://www.vccs.edu/Portals/0/ContentAreas/ITS/Appendix_A_Definitions2.pdf 
Yes Mobile Electronic Classrooms NVCC has enough mobile electronic classrooms to insure all classrooms can be used as electronic classrooms simultaneously. Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 included elsewhere 2
46. Colleges will plan for a state-of-the art teaching environment in new and renovated buildings as part of the capital development plan.  Colleges will develop and implement Electronic Classrooms as a part of new classroom construction and renovation. Yes Electronic Classrooms-New Construction NVCC will continue to meet the requirement in new construction. Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 Funded separately as part of captial construction funding 2
47. Colleges will upgrade existing Electronic Classrooms on a five-year replacement cycle. Yes Electronic Classrooms NVCC will replace approx. 145 computers, 122 projectors, replace (44) and add doc cameras and control units(approx 20); computer costs included elsewhere due to computer migration . Steven Sachs, VP Instructional & Information Technology Jan-09 Jun-09 520,000 2
48. AS&R, in conjunction with the Colleges will create and maintain a model for state of the art Electronic Classrooms on the Web.   In-process Electronic Classrooms NVCC will participate with the VCCS in developing and reviewing the standard. Steven Sachs, VP Instructional & Information Technology Sep-09 Jun-09 $0 3
49. Colleges will provide a professional development program using workshops, seminars, web tutorials, and/or college training/certification process that maximizes faculty and staff competency in the following areas: Yes Professional Development NVCC offers extensive professional development opportunities through in-person workshops, real-time web workshops, web tutorials, and other materials offered by the Technology Applications Center and Campus units. (Vacant) Director, Technology Applications Center Jul-09 Jun-09 funded separately 2
a. General office tools & techniques. Yes Professional Development NVCC offers extensive professional development opportunities through in-person workshops, real-time web workshops, web tutorials, and other materials offered by the Technology Applications Center and Campus units. (Vacant) Director, Technology Applications Center Jul-09 Jun-09 funded separately 2
b. Instructional tools & techniques   Yes Professional Development NVCC offers extensive professional development opportunities through in-person workshops, real-time web workshops, web tutorials, and other materials offered by the Technology Applications Center and Campus units. (Vacant) Director, Technology Applications Center Jul-09 Jun-09 funded separately 2
1. Learning management software Yes Professional Development NVCC offers extensive professional development opportunities through in-person workshops, real-time web workshops, web tutorials, and other materials offered by the Technology Applications Center and Campus units. (Vacant) Director, Technology Applications Center Jul-09 Jun-09 funded separately 2
2. Multimedia software and hardware used in the Commonwealth classrooms, conference rooms and Electronic classrooms. Yes Professional Development NVCC offers extensive professional development opportunities through in-person workshops, real-time web workshops, web tutorials, and other materials offered by the Technology Applications Center and Campus units. (Vacant) Director, Technology Applications Center Jul-09 Jun-09 funded separately 2
3. Incorporating available online content into courses, how to develop web based content, best practices, pedagogy, and formative course evaluation. Yes Professional Development NVCC offers extensive professional development opportunities through in-person workshops, real-time web workshops, web tutorials, and other materials offered by the Technology Applications Center and Campus units. (Vacant) Director, Technology Applications Center Jul-09 Jun-09 funded separately 2
4. Web conferencing/collaboration software. Yes Professional Development NVCC offers extensive professional development opportunities through in-person workshops, real-time web workshops, web tutorials, and other materials offered by the Technology Applications Center and Campus units. (Vacant) Director, Technology Applications Center Jul-09 Jun-09 funded separately 2
5. Using and incorporating College, VCCS, and State (VIVA) supported electronic research resources. Yes Professional Development NVCC offers extensive professional development opportunities through in-person workshops, real-time web workshops, web tutorials, and other materials offered by the Technology Applications Center and Campus units. (Vacant) Director, Technology Applications Center Jul-09 Jun-09 funded separately 2
6. Incorporating information literacy skills into courses. Yes Professional Development NVCC offers extensive professional development opportunities through in-person workshops, real-time web workshops, web tutorials, and other materials offered by the Technology Applications Center and Campus units. (Vacant) Director, Technology Applications Center Jul-09 Jun-09 funded separately 2
7. Other instructional applications licensed by the VCCS or individual college:   MERLOT, AutoDesk, GIS, Online Survey Software, etc. Yes Professional Development NVCC offers extensive professional development opportunities through in-person workshops, real-time web workshops, web tutorials, and other materials offered by the Technology Applications Center and Campus units. (Vacant) Director, Technology Applications Center Jul-09 Jun-09 funded separately 2
Related Strategies
B. Virginia’s Community Colleges will achieve national recognition among community colleges for its use of technology.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
50. Colleges, AS&R and ITS staff will each submit a minimum of three proposals each biennium on college and enterprise-level technology achievements to major state-wide, regional, and national conferences, such as New Horizons, the Association of College Computing Services of Virginia (http://accs.virginia.edu/), HEUG, Blackboard Users Group, Educause, or the League of Innovation. Yes Technology Presentations NVCC will continue to regularly submit presentation proposals. It meets this requirement annually., Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 tba 4
Related Strategies
C. Colleges will keep Instructional software current.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
51. Colleges will insure that software is not more than one generation behind the current version.  Colleges will document exceptions for bona fide instructional purposes, such as personal computer repair programs. Yes Instructional Software NVCC annually surveys faculty to identify software that must be replaced and funds replacement centrally. Steven Sachs, VP Instructional & Information Technology Nov-09 Jun-09 405,625 1
Related Strategies
D. Colleges will provide instructional design support for faculty using technology for teaching and learning.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
52. Colleges will provide access to an instructional technologist and/or instructional designer to assist faculty use technology for teaching and learning. Yes Instructional Technology and Design Support NVCC employees a number of instructional designers and instructional technologists. Jennifer Lerner, Director, Extended Learning Institute Jul-09 Jun-09 funded separately 1
Related Strategies
E. Colleges will update and maintain a plan to address college, and system wide, educational program needs through distance learning.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
53. Colleges will list distance learning courses with the "VCCS Online" course directory or replacement course/program finder. Yes VCCS Online NVCC lists its courses. Jennifer Lerner, Director, Extended Learning Institute Jul-09 Jun-09 $0 3
Related Strategies
F. Colleges will update and maintain a plan to utilize instructional technology to increase access and enhance student success in the traditional classroom and distance learning.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
54. Colleges will provide learning management administrator(s) and training for end users to provide faculty and students with access to courses on the learning management system. Yes Blackboard NVCC has several full-time Blackboard Administrators and provides real-time training on using Blackboard as well as providing on-line tutorials.  Hundreds of courses are available on Blackboard. Jennifer Lerner, Director, Extended Learning Institute Jul-09 Jun-09 100,140 1
Related Strategies
G. To support teaching and learning using multiple coordinated technologies that improve communication with students, ITS will develop and maintain a comprehensive communication infrastructure which is readily accessible to the Colleges.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
55. ITS, in conjunction with the Colleges will provide adequate new network capacity to support Blackboard, H.323 Video, Video Streaming, and Web Conferencing in accord with the Technology Funding Model.                
56. ITS will maintain video conference bridging for connections among VCCS colleges and the System Office in accord with existing guidelines and standards.                
Related Strategies
H. Colleges will identify in their technology plan how the college will provide electronic access to student and instructional support services to reach all students (http://www.vccs.edu/vccsit/Electronic Services.doc)
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
57. Colleges will provide an on-line orientation that informs students about e-learning expectations and the skills that promote successful outcomes in distance learning.  Such orientation must include information concerning where students can obtain technology support and academic support if they experience challenges with on-line learning. Yes On-line Distance Learning Orientation NVCC provides an on-line orientation for distance learning students in several formats through its website and real-time video conferencing. Jennifer Lerner, Director, Extended Learning Institute Jul-09 Jun-09 included elsewhere 1
58. Colleges will develop online tutorials and synchronous chat opportunities or other mechanisms for mentoring services. In-process On-line mentoring NVCC is developing plans to improve utilization of technology to support mentoring. Jennifer Lerner, Director, Extended Learning Institute Jul-09 Jun-09 funded separately 2
59. Colleges will provide online testing, accessible online proctor forms, and online library resources. Yes Electronic Access to Support Services NVCC provides online testing, proctor forms, and access to library services. Jennifer Lerner, Director, Extended Learning Institute Jul-09 Jun-09 funded separately 1
60. Colleges will provide access to pertinent websites and online financial aid forms. Yes Electronic Access to Support Services NVCC provides access to financial aid information, websites and forms on its website. Elizabeth Harper, Assoc. VP for Student Services and Enrollment Management Jul-09 Jun-09 $0 1
61. Colleges will provide students with electronic access to course advisors. Yes Electronic Access to Support Services NVCC provides all advisors with email, phones, access to web conferencing; and provides access to the online advising transcript to advisors and students. Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 included elsewhere 1
62. Colleges will provide technology support services in the form of guidance for computer requirements for an online course. Yes Distance Learning NVCC provides guidance to students on computer requirements for online courses. Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 $0 1
63. AS&R, in conjunction with ITS and the Colleges, will develop models and provide technology to expand virtual advising so that all colleges are in compliance with the Academic and Student Affairs Council (ASAC) guidelines to improve services for community college students –especially evening and distance learning students.  (Note: no web link exist, this Chancellor’s Expectation is an internal ASAC document shared to the colleges at the discretion of the Academic Vice Presidents). Yes Virtual Advising NVCC provides virtual advising through information on its website, email, real-time chat, and web conferencing with advisors. Elizabeth Harper, Assoc. VP for Student Services and Enrollment Management Sep-09 Jun-09 included elsewhere 1
                   
Technology Goal IV
IV. Workforce Development will be integrated with the enterprise student data, and administrative systems.
Related Strategies
A. ITS will work with the System Office Workforce Development Office to integrate Workforce students and courses into the learning management system, student email, a student information system, data warehouse, and AIS.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
64. Colleges will participate in the development and testing of common business processes, student data management, and reporting tools. In-process Business Processes NVCC will work with VCCS staff and other colleges to integrate the needs of Continuing Education/Workforce Development into enterprise electronic tools. Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 tba 1
                   
Technology Goal V
V. Technology Goal:  Virginia’s Community Colleges will maintain and update emergency preparedness, disaster recovery, and continuity of operations plans for technology services.   
Related Strategies
A. Colleges and ITS will maintain on the shared VCCS website electronic copies of plans, checklists, agreements, and other documents in accordance with VCCS and VITA Standards and Guidelines.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
65. Colleges will complete and maintain all planning documents outlined in the VCCS Contingency Planning and Business Recovery Program. http://www.vccs.edu/its/models/secpl.htm and the VITA Continuity of Operations Plan (COOP) http://www.vita.virginia.gov/security/coop/coop.cfm Yes Emergency Preparedness & COOP NVCC will continue to update and maintain the documentation required. Allen Sinner, Dir. IT Support Services Jul-09 Jan-09 $0 1
Related Strategies
B. Colleges and ITS will update emergency preparedness and continuity of operations plans for technology services.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
66. Colleges and ITS will maintain and test appropriate backup strategies to protect mission critical systems. Yes Emergency Preparedness & COOP NVCC will continue to maintain and test its backup strategies for mission critical systems. Allen Sinner, Dir. IT Support Services Jul-09 Jun-09 included elsewhere 1
Related Strategies
C. ITS and Colleges will develop, implement and maintain information security models, standards, guidelines and supporting programs that are appropriate to its business and technology environment.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
67. Colleges and ITS will review and update information security plans in accordance with the appropriate VCCS and VITA Standards and Guidelines. Yes IT Security NVCC will continue to review and update its IT Security plans to meet VCCS and state requirements. Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 tba 3
                   
                   
Action Plan for College Goals
                   
                   
Goal I:
  Focus on student success by creating an environment of world class teaching and learning.
Related Strategies
A. Maintain, operate, and update the college infrastructure to the environment will support world class teaching and learning.
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
1. Provide adequate technical staffing for central IT functions Yes College Staff IT Support Provide one restricted IT technician. Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 58,625 2
2. Support VCCS centrally licensed software Yes VCCS Software Fund NVCC share of centrally licensed software Steven Sachs, VP Instructional & Information Technology Jul-09 Dec-09 253,487 1
3. Perform annual lifecycle replacement of switches and UPS equipment Yes Switch/UPS Refresh Replace end of life switches and UPSs Allen Sinner, Dir. IT Support Services Oct-09 Jun-09 150,000 2
4. Perform annual lifecycle replacement of servers Yes Server refresh Replace end of life servers Allen Sinner, Dir. IT Support Services Oct-09 Jun-09 300,000 2
5. Perform annual lifecycle replacement of computers Yes Computer refresh Replace end of life computers Steven Sachs, VP Instructional & Information Technology Jan-09 Jun-09 1,500,000 2
6. Perform lifecycle replacement of electronic classroom equipment Yes Electronic Classroom Refresh Replace end of life projectors Steven Sachs, VP Instructional & Information Technology Jan-09 Jun-09 520,000 2
7. Maintain reserve for 4th year PC repair and infrastructure upgrades Yes Repair reserve Maintain reserve for computers out of warranty Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 15,000 3
8. Provide technical training for campus and central IT staff Yes Technical Staff Training Provide training for technical staff Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 15,000 2
9. Provide three additional engineers  Yes Staffing Provide three restricted engineer positions:  one network, one server, one senior Help Desk Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 293,334 2
12. Operate the IT Help Desk Yes Help Desk Provide funding to operate Help Desk  Wayne Ledford, Director, IT Client Services Jul-09 Jun-09 175,000 1
13. Operate central servers and data center (including email, web, network, etc.). Yes Central Servers Operate College servers and data center Allen Sinner, Dir. IT Support Services Jul-09 Jun-09 200,000 1
14. Maintain network equipment and software licenses Yes Cisco Licenses Maintain licenses Allen Sinner, Dir. IT Support Services Mar-09 Jun-09 Prepaid  1
15. Manage the college website Yes Website Manage the College Website and maintain the content management system (positions funded separately) Cathy Simpson, Director of Web Services Jul-09 Jun-09 17,800 1
16. Replace edge devices Yes Edge Devices Replace 1/5 college edge devices Allen Sinner, Dir. IT Support Services Oct-09 Jun-09 100,000 2
17. Replace Campus Master UPS Yes Master UPS Replace 1/6 campus master UPS Allen Sinner, Dir. IT Support Services Oct-09 Jun-09 30,000 2
18. Increase campus wireless coverage In process Wireless Increase campus wireless coverage by adding access points and other electronics Allen Sinner, Dir. IT Support Services Jul-09 Jun-09 39,944 4
19. Fund a portion of the college's network and telephone expenses Yes Telecommunications Fund the portion of the college's network and phone charges assigned to the technology plan (remainder is funded separately) Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 250,000 1
20. Support the IT Support Services Office Yes ITSS Fund the operations of the IT Support Services office Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 funded separately 1
21. Conduct research and development on new products and services Yes Research and Development Conduct research on new products and services Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 tba 4
22. Continue Support for the Technology Applications Center Yes TAC Fund the operations of the Technology Applications Center and their professional development activities Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 funded separately 2
23. Support Hosted Database for Student Disciplinary Records Yes Student Discipline Database Maintain hosted Database for Student Disciplinary Records Elizabeth Harper, Assoc. VP for Student Services and Enrollment Management Jul-09 Jun-09 13,000 2
24. Expand classroom equipment In process Electronic Classrooms Expand the number of classrooms with document cameras and control units Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 tba 4
25. Develop dedicated mobile website(s) In process Mobile Websites Develop mobile websites to make the college website more functional on mobile devices Cathy Simpson, Director of Web Services Jul-09 Jun-09 funded separately 2
26. Support Hosted Site for SACS Compliance Documents In process SACS Compliance Maintain support Hosted Site for SACS Compliance Documents Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 9,300 1
27. Expand tools for electronic meetings and collaboration In process Electronic Meetings Provide additional tools and software to facilitate electronic meetings and collaboration. S Jul-09 Jun-09 tba 4
28. Maintain Educause Membership Yes Educause Maintain membership in Educause Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 2,138 3
29. Strategic Technology Plan In process Strategic Technology Plan Assess progress toward the goals of the 2009-15 NVCC Strategic Technology Plan (http://www.nvcc.edu/itc) as part of the 2009 annual VCCS Gap Analysis Survey and develop specific strategies for reaching the plan goals by 2015.  Incorporate plan in the FY 2011 Techology Plan. Steven Sachs, VP Instructional & Information Technology Aug-09 May-09 0 2
Goal II:
  Increase the number of students enrolled in distance education from 11,000 to 22,000 and from 2,000 to 3,700 for full-time equivalents annually.
Related Strategies
A. Support the Extended Learning Institute
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
30. Support Virtual Web Classroom Yes Virtual Web Classroom Maintain the virtual web classroom for classes, meetings, advising, and orientations Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 49,000 2
31. Support the Extended Learning Institute Yes ELI Support the Extended Learning Institute Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 funded separately 1
Related Strategies
B. Support the College Television Center
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
32. Operate College Television Center and cable-tv head end Yes TV Center Operate the College TV Center and Cable-TV head end Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 funded separately 2
33. Maintain H.323 video equipment Yes H.323 Video Maintain the H.323 video equipment Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 10,587 2
Goal III:
  Develop ten focal points of excellence in its educational programs and services that will be benchmarked to the best in the nation and strategic to building the College's overall reputation for quality.
Related Strategies
A. Support Administrative Software and Applications
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
34. Support the use of administrative digital imaging Yes Digital Imaging Maintain licenses for digital imaging and expand use to additional offices Aaron Raffle, Director of IT Project Management Jul-09 Jun-09 Prepaid  2
35. Support OIR online data access and support for management In process Business Intelligence In cooperation with the VCCS, make data available online to support Achieving the Dream,..Dashboards, Business Intelligence, and other OIR projects. Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 201,515 2
36. Maintain online HR System Yes HR System Continue support for online HR System Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 136,216 1
Related Strategies
B. Purchase Instructional Software
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
37. Purchase Instructional Software Yes Instructional Software Purchase instructional software to keep versions current and to increase number of titles used by faculty Steven Sachs, VP Instructional & Information Technology Nov-09 Jun-09 405,625 2
Related Strategies
C. Conduct pilot projects using new technology
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
38. Conduct pilot projects using new technology In process Pilot Projects Conduct pilot projects using new technology Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 tba 4
Related Strategies
D. Support Campus Technology Plans
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
39. Fund individual campus technology plans. In process Campus Technology Plans Provide support for campus technology plans that fund smaller projects (such as small equipment, cabling, classroom equipment, pilots, stipends) and P-14 support.  View plans at http://www.nvcc.edu/itc Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09   AL $137,828 AN $217,351  LO $188,103  MA $207,000  MEC $97,063  WO $211,195  ELI/IT $53,814  CS $27,119   2
Goal IV:
  Be recognized as a leader among institutions of higher education in Virginia for its development and testing of emergency response and continuity of operation plans.
Related Strategies
A. IT Security
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
40. Meet all audit requirements for IT security, continuity of operations and emergency response Yes IT Security Audits Meet the requirements for IT Security Audits ($15,000), VCCS Network Log Audit Support ($10,000), Continuity of Operations Equipment ($50,000). Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 75,000 2
41. Provide security awareness training Yes Security Awareness Training Provide Security Awareness Training to all faculty and staff Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 25,000 3
Related Strategies
B. Emergency Communication
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
42. E-911 Upgrade In process E-911 Expand and upgrade E-911 server coverage Allen Sinner, Dir. IT Support Services Jul-09 Jun-09 25,000 2
43. Text Message System Annual Maintenance Yes Text Messaging Maintain text messaging system Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 12,000 2
44. Digital signage Yes Digital Signage Expand digital signage that can be used in emergencies Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 tba 4
45. Highway information radios Yes Highway Radios Insure continued operation of highway radios Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 tba 3
46. Public Safety Communication In process Public Safety Upgrade and expand technology and communication equipment for police and public safety Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 tba 4
47. Cell Phone Conversion In process Cell Phones Accommodate cell phone equipment changes due to new VITA contract. Allen Sinner, Dir. IT Support Services Jul-09 Jun-09 25000 2
Goal V:
   Increase the number and diversity of students being served to mirror the population growth of the region.
Related Strategies
A. Support Administrative Tools essential to accommodate growth
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
48 Provide support for special needs student equipment and software In process Special Needs Equipment and Software Provide equipment and software for special needs students Elizabeth Harper, Assoc. VP for Student Services and Enrollment Management Jul-09 Jun-09 64000 2
49. Provide office, classroom, and lab technology for new construction In process New Construction Provide computers, servers, projectors, etc. for newly constructed facilities Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 Funded separately as part of capital construction budgets 1
50. Support administrative software including SIS, AIS, and Resource25 Yes Administrative Software Support AIS, SIS, and Resource25 Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 5,300 1
51. Support the College Information Systems Office Yes CIS Support the College Information System Office Steven Sachs, VP Instructional & Information Technology Jul-09 Jun-09 funded separately 1
                   
                   
  Support Auxillary Enterpise Projects                
                   
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
                   
68. Provide Technical Support for Parking Management System Yes Parking Management Provide technical support as needed for this self-funded auxillary enterprise of the college. Dave Courter, Director of Auxillary Services Jul-09 Jun-09 self-funded by parking fees  2
69. Provide Technical Support for Campus Card System Yes Campus Card Provide technical support as needed for this auxillary enterprise of the college. Dave Courter, Director of Auxillary Services Jul-09 Jun-09 Funded by revenue fund budget  2
                   
                   
Additional Projects if Funds Are Available in Department Budgets or with End of Year Funds
   
Operational Requirements: Requirement Met Project Name/ Item Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority
                   
52. Provide foreign language software   Foreign Language Software Expand foreign language software to multiple languages Steven Sachs, VP Instructional & Information Technology tba tba tba 4
53. Support Achieving the Dream and Academic Transformation Projects   Achieving the Dream Support Achieving the Dream and Academic Transformation Projects.  Some projects are already underway with non-Technology Plan funds. Steven Sachs, VP Instructional & Information Technology tba tba tba 4
54. Provide computer lab management software   Computer Lab Management Software Provide software to allow better management of student computers in labs Steven Sachs, VP Instructional & Information Technology tba tba tba 4
55. Upgrade phone and voice mail systems   Phone System Upgrades Upgrade phone and voice mail systems.  Projects are already underway with existing contracts, but some upgrades may require additional funding. Allen Sinner, Dir. IT Support Services tba tba tba 4
56 Add technology to electronic classrooms   Upgrade classroom technology Add technology to electronic classrooms.  Some upgrades will be completed through campus technology plans or with non-Technology Plan Funds. Steven Sachs, VP Instructional & Information Technology tba tba tba 4
57. Expand intelligent call center features to additional departments   Expand intelligent call center functionality Expand intelligent call center features to additional departments Allen Sinner, Dir. IT Support Services tba tba tba 4
58. Support Restructuring and Automation   Automation Support restructuring and automation to improve business processes Steven Sachs, VP Instructional & Information Technology tba tba tba 4
59. Digital Imaging of old Records   Imaging Image old records for archiving--funded outside of technology plan Aaron Raffle, Director, IT Project Management tba tba tba 4
60. Demonstration Projects   Demonstration Projects Support demonstration projects to highlight use of technology Steven Sachs, VP Instructional & Information Technology tba tba tba 4
61. Computer Lab Management Software   Lab Management Software Provide software to allow better management of student computers in labs Wayne Ledford, Director IT Client Services tba tba tba 4
62. Phone System Upgrades   Phone System Upgrades Upgrade phone and voice mail systems Allen Sinner, Dir. IT Support Services tba tba tba 4
63. Server consolidation and virtualization   Server Consolidation Accellerate server consolidation and virtualization Allen Sinner, Dir. IT Support Services tba tba tba 4
64. SIS/AIS/HR Training   SIS/AIS/HR Trainer Provide a dedicated full-time SIS/AIS/HR Trainer Steven Sachs, VP Instructional & Information Technology tba tba tba 4
65. HR System Integration   HR System Integration Integrate and convert the current NVCC HR System with the new VCCS HR System and with other applications to expand capabilities Steven Sachs, VP Instructional & Information Technology tba tba tba 4
66. Turn-it-in   Turn-it-in Provide Turn-it-in anti-plagurism service if necessary where BlackBoard plug-in is not adequate Steven Sachs, VP Instructional & Information Technology tba tba tba 4
67. Expand Help Desk hours   Help Desk Expansion Expand Help Desk hours  Wayne Ledford, Director IT Client Services tba tba tba 4