Northern Virginia Community College
 
 
 
 
 
 
 
 
 
 

College

Technology Plan

2000 - 2001
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

6/20/00

(Approved by Information Technology Committee)

Introduction

Over the past four years, Northern Virginia Community College has successfully implemented each of its annual Technology Plans. There are now modern computers on every faculty and staff desk, and there are hundreds of computers for students. Modern office software and access to the Internet is on every computer. Faculty and staff have participated in hundreds of hours of technology and technology tools training. E-mail for all faculty, staff and students has been implemented. There are over 140 distance education courses, many on the Web, and the Web is a significant component in dozens of courses. Every computer is connected to the College-wide network, and all classrooms are also connected to the network. The College has an extensive presence on the Web, making it a critical communication link with students and the community at large. The College has also implemented a comprehensive support and governance structure including desktop technical support, a College-wide help desk, and automated support tools to allow remote loading of software and remote asset management.

The following Technology Plan list expectations (goals and objectives) set by the VCCS and the College's own goals and objectives for technology. It also establishes broad strategies and budgets for accomplishing those objectives. Each campus and major unit will develop more specific goals, objectives and strategies for meeting its component of this plan.

Funding for the budgets included in this plan come from two sources. First, there is technology funding provided by the VCCS that comes from M&O funds and student technology fees. Second, there is an Equipment Trust Fund allocation. The third source of funds is provided by the College's M&O budget in the form of central infrastructure support funds. The allocation of funds from each of these sources is provided in the plan.

VCCS Technology Expectations - 2000-2002 Biennium

By the end of the 2000-2002 biennium, it is expected that each college will have achieved the following "list of expectations." Bold entries are the new additions for this biennium. All other entries are continuations from the previous budget periods.

A. Desktops

  1. Each full-time faculty member's desktop will include a microcomputer that meets technical or useful life definitions as recommended by the
  2. Technology Council and approved by the Advisory Council of Presidents (individual faculty rejection requests may be accepted on an exception basis by the colleges).
  3. Each full-time staff member's desktop will include a microcomputer that meets technical or useful life definitions as recommended by the Technology Council and approved by the Advisory Council of Presidents.
  4. All faculty and staff microcomputers will be connected to the campus network..
  5. Faculty and staff members will use general office software tools on a regular basis, to improve efficiency and effectiveness and to communicate with each other and with students.
  6. General office software shall be kept current. Each college would not be more than one generation behind the current version (i.e., about 18 months maximum behind a current release).
B. Classrooms and Labs 1. Each college will maintain at least one compressed video classroom on each campus.   2. Each college will maintain microcomputers that meet technical or useful life definitions as recommended by the Technology Council and approved by the Advisory Council of Presidents, and that total 7% of full-time equivalent students (FTES) in classrooms or labs.   3. Each college will maintain at least one electronic classroom per campus that includes a microcomputer that can be connected to the local area network, and a projection and display system.

4. All classroom and lab microcomputers are connected or have the capability of being connected to the campus network. Exceptions for bonafide instructional purposes, such as microcomputer repair programs, shall be documented by each college.

5.  Instructional software shall be kept current. Each college would not be more than one generation behind the current version (i.e., about 18 months maximum behind a current release). Exceptions for bonafide instructional purposes, such as meeting the needs of business and industry for training in earlier versions, must be documented.

C. Other Workstations
1.  Each college will maintain a sufficient number of microcomputers that meet the technical or useful life definitions as recommended by the Technology Council and approved by the Advisory Council of Presidents, for other administrative functions, such as libraries, servers, and student kiosks, etc.
D. VCCS Intranet Network 1. The campus network will meet guidelines for cable and service levels. Retrofit of existing wire closets may require exceptions to the guidelines due to current wall, etc. structures.   2. The campus network will be accessible in all campus locations (offices, labs, classrooms, auditoria, etc.).   3. Each campus network will be connected to VCCnet following the System Office instructions. A campus must follow guidelines for electronics and network services for connection to VCCnet thereby insuring operability for all participants.

4.  Faculty, staff, and students will have dial-in access to the VCCS Intranet by either 1) an on-campus dial-in service or 2) a local Internet service provider (ISP) dial-in access services.

E. Support 1. Each college will provide an on-campus professional development program that maximizes faculty and staff exposure and includes the following categories: a. General office tools & techniques
b. Instructional tools & techniques
c. New application tools and techniques
2. Each college will provide training for faculty and staff as needed to implement the PeopleSoft SIS, AIS, and MIS systems, including training in Oracle products.

3. Each college will continue to implement a technology certification program by the faculty and staff.

4. Each college will develop a service level agreement for technical services support.

5. Each college will develop a service level agreement for customer services support, to include instructional design support and help desk functions.

F. Applications and Services 1. Each college will maintain a world wide web (WWW) home page and topic pages. WWW pages should be managed for public relations and content accuracy. They should provide general college information services via the VCCS Intranet.

2. Network file and print services shall meet guidelines.

3. Each college shall provide a POP3 compliant e-mail service, including directory services, for every faculty, staff, and student member.

4. Each college will provide the capability for on-line registration for services (e.g. e-mail), which will include appropriate directory services and security systems.

5. Each college will complete and maintain COV 95-1 disaster recovery planning documents. These include impact and risk assessments for each campus to identify appropriate security, firewall, and disaster recovery processes that need to be installed following the appropriate VCCS models.

6. Each college will monitor compliance with VCCS policy 5.2.0.1 Computer Competency Requirements.

7. Each college will develop a plan to and will deploy the new SIS according to the timeframe established by the SIS Steering Committee.

8. Each college will develop a plan to and will deploy the new AIS according to the timeframe established by the AIS Steering Committee.

9. Each college will develop a plan to and will deploy the new MIS according to the timeframe established by the MIS Steering Committee.

10. Each college will improve facilities scheduling, usage, and reporting through appropriate Resource25 modules.

11.  Each college will participate in the conversion of existing systems to new technologies in order to accommodate the new SIS, AIS, and MIS databases.

12.  Each college will develop and implement a plan for increasing the number of course offerings available through distance education and the number of courses that incorporate instructional technology.

  G. Expectations based upon funding availability The following expectations are contingent upon the General Assembly providing sufficient technology funds to cover the costs.
  1. Colleges will upgrade the campus network to accommodate video to the desktop and/or VoIP.
  2. Colleges will equip additional electronic classrooms per campus that provide a microcomputer that can be connected to the local area network, and a projection and display system.
  3. Colleges will provide microcomputers for adjunct faculty use in a ratio of 1 microcomputer for every 20 full-time equivalent adjunct faculty (FTEFA).
  4. Colleges will identify part-time staff positions that have microcomputer access needs. Each identified part-time staff member's desktop will include a microcomputer that meets technical or useful life definitions as recommended by the Technology Council and approved by the Advisory Council of Presidents.
  5. Colleges will maintain microcomputers that meet technical or useful life definitions as recommended by the Technology Council and approved by the Advisory Council of Presidents, and that total 14% of full-time equivalent students (FTES) in classrooms or labs.
  6. Colleges will employ one additional technical support position per campus.
NVCC Technology Plan 2000 - 2001

College Goals and Objectives:

In addition to the goals and objectives (VCCS Technology Expectations) established by the VCCS, NVCC has established the following technology-related goals and objectives. These goals and objectives were the product of the College's strategic planning process.

Goal II: Enhance the quality of services to students.

Objective 3: To increase the effectiveness of matriculation and enrollment by implementing an efficient technology-based system of student support services. Goal III: Expand the integration of technology in instruction and administration. Objective 7: To provide state of the art technology and technology based systems in academic and administrative areas to ensure effective teaching, learning, and administrative procedures.

Objective 8: To provide professional development activities for faculty and staff to ensure effective and efficient use of technology and its systems.

Goal V: Improve the quality of institutional communication. Objective 12: To promote clear and friendly interpersonal communication college-wide, and to develop and implement e-mail and web-related protocols that will result in electronically informing all employees, both faculty and staff, about meeting agendas, minutes, publications, forms, etc. The following strategies and related budgets have been established to achieve the VCCS and NVCC goals and objectives. To identify appropriate strategies, the campuses reviewed the results of their prior year technology plans and established priorities through the College Information Technology Committee. Campus responses to the annual VCCS Technology Survey were also used to identify the appropriate strategies to include in this plan. Individual campuses and units will establish specific objectives and plans for their role in implementing each of these strategies. Campus, ELI and College Staff TLTRs will also be expected to play a role in developing campus plans.

Funding for the budgets below comes from several sources: VCCS Technology Funds allocated to the College to support its Technology Plan and additional Infrastructure Support Funds designated by the College from its M&O budget to operate the college-wide technical infrastructure. Funding Levels for 2000-2001 are: $600,577 from Technology General Funds, $1,007,223 from Student Technology Fee, $1,097,700 from Equipment Trust Fund, and $400,000 in College Infrastructure Support Funds. The source of funds is shown for each element in the plan.
 
 

Special Initiatives Supported by Regular College Funds:
 
 

Distance Education: The College provides an extensive array of distance learning courses that are funded from the regular College budget. In additional to more than 140 different asynchronous courses available through a variety of formats, the College offers synchronous courses through the VCCS compressed video network. Students can also earn several complete degrees through asynchronous courses. Support for distance education comes from the Extended Learning Institute, the Campus LRCs and the Campus Testing Centers. There are more than 12,000 enrollments in distance education courses annually. Development of new courses and new services for distant learners is an on-going process.

Implementation of the New VCCS SIS: During 2000-2001, the College will begin implementation of the new VCCS Student Information System. The College has established a separate budget to support the cost of consultants, additional software that may be needed, additional staff support, and incidental expenses connected with the implementation activities.

CAMPUS and UNIT SUPPORT
 
 
Technology Funds
ETF Funds
College M&O Central Infrastructure Support Funds
Continuation of campus technology staff salaries Staff to provide technical support at the campus and desktop level.
500,000
   
       
Campus-based Technology Support

(Funds in this category may be used for any technology-related purpose provided that the following two specific objectives and strategies are included in the campus plan.)

  1. Technical Applications Development Support. To increase the quantity and quality of technology-based materials in instruction, individuals will be provided at TAC and at each campus to provide TAC-like application support to faculty, to assist campus faculty to develop or use technology in instruction, and to work with TAC as a campus liaison. Campuses must provide a minimum of the following amount of support through reassigned time or through regularly funded positions: (2 courses for 2 semesters each as follows: Large campuses-3 people, small campuses-2 people, TAC-4 people). Each individual will get additional training from TAC. TAC will continue to provide support for campuses and will provide support for college staff offices.
(B) Web Page Maintenance Each campus, office and unit must maintain an up-to-date web site. The College Marketing and Public Affairs Office will maintain a news and events presence on the College web site and cable-tv network. Web pages may be maintained centrally, by faculty or staff.  Distribution of funds: Funds for reassigned time as described in (A) above, plus $3000 per division, $3000 for each campus unit (LRC, Student Services), $3000 each for ELI, Information Technology, Academic & Student Services, Workforce Development, College Marketing and Public Affairs, and $6000 for Financial and Administrative Services. Remainder of funds distributed by staff size.
207,000
   
       
Campus Lab Support To insure support so campus labs are open Monday-Friday days and at least Monday-Thursday evenings and on Saturday. Distribution of funds to be by campus FTE formula with a minimum to each campus to insure 6th day coverage.
200,000
   
       
Course Development Reassigned Time To increase the quantity and quality of significant implementations of technology-based materials in instruction. 20% per division per year.
24,000
   
       
SIS Campus Servers and Related Implementation Equipment The implementation of the new VCCS Information System and Administrative Information Systems will require file servers and web servers at each campus. Some additional equipment may also be needed to support implementation activities. (Note: this activity and related funding has been carried over from the 1999-2000 Technology Plan.)  
120,000
 
       
Replacement of SNA Printers All remaining SNA printers must be replaced prior to implementation of the new SIS. Identification of printing requirements to support the new SIS will be part of the implementation process. (Note: this activity and related funding has been carried over from the 1999-2000 Technology Plan.)  
150,000
 
       
Terminal Server Test Program Testing program of terminal server approach to delivery of applications from a central server instead of loading it on each desktop separately. This may simplify software loading for labs, provide greater security for kiosks and SIS student- access PCs, supporting older PCs trying to run new software. Funds to implement one MS Terminal Server site. Includes $8600 for server, $1600 software and licenses for 100 users. (* To be funded if sufficient ETF funds are available after other projects are completed.)  
(17,200 *)
 
       
Campus Kiosks Test program of computers in Kiosks to replace current mainframe terminals for student access to SIS. Existing older PCs will be used in each Kiosk. Total of 7 Kiosks will be provided, 1 per campus plus an additional 1 each at Annandale and Alexandria.
24,000
   
       
Campus File and Print Servers Funding for Year 1 of a 2-year plan to upgrade campus servers from the current low-end PCs and left-over machines to meet VCCS standards and to provide necessary UPS equipment.   
152,500
 
       
Campus Server Room Racks and Upgrades Racks and related equipment for server room at each campus.
36,000
   
       
Campus/Unit Technology Manager Support  Funds for infrastructure support costs at campuses and units.
25,000
   
       
Cabling Funds held centrally to pay for moving or adding network cable drops. 3k for small & CS incl ELI, 6k for large
20,000
   

ACADEMIC SUPPORT
 
 
Technology Funds
ETF Funds
College M&O Central Infrastructure Support Funds
Instructional Software  To keep instructional software current and support additional use of modern instructional software. Purchase of instructional software with priority given in the following order: college-wide use, campus-wide for single campus programs, campus-wide. A committee will be appointed to review proposals. 
36,800
   
       
Academic and Advanced Technical Support To provide state of the art technology and technology based systems in academic and administrative areas to ensure effective teaching, learning, and administrative procedures. Funds for college-wide servers and software to support academic applications, such as Blackboard; and funds to support large-scale or special projects such as the Dogwood Project.     
54,450

HELP DESK
 
 
Technology Funds
ETF Funds
College M&O Central Infrastructure Support Funds
Help Desk Support Support for 4 P-14 positions at the Help Desk with 2 positions for day-time support and 2 for weekend and evening support.
140,000
   

COMMON DESKTOP SOFTWARE
 
 
Technology Funds
ETF Funds
College M&O Central Infrastructure Support Funds
MS Office Software Upgrade To keep software current. College cost of statewide site license annual license fee
60,000
   
       
Anti-virus Software licenses
75,000
   

DESKTOP PC REPLACEMENT
 
 
Technology Funds
ETF Funds
College M&O Central Infrastructure Support Funds
Upgrade of Desktop PCs Annual replacement of 1/4 of PCs covered by the Technology Plan based on an estimate of $1500/PC and $2500 per Mac. Numbers for PCs are estimates and will be determined by using OIR figures for full-time faculty, staff and students and purchasing a number equal to 25% of the number required by the VCCS expectations. No additional testing lab PCs will be provided. They may be assigned from the total PCs allocated to the campuses. (Note: a substantial number of these PCs were purchased in May 2000 from 1999-2000 funds based on a prior agreement with the VCCS to shift ETF funds from 2000-2001 to 1999-2000, and by carrying forward the SIS server and SNA printer projects to 2000-2001.)  
368,000
 

TRAINING
 
 
Technology Funds
ETF Funds
College M&O Central Infrastructure Support Funds
Training  Technology Training for faculty and staff, including technical staff. The Technology Training Plan will be developed jointly by Human Resources, TAC and ELI.
120,000
   

COLLEGE INFRASTRUCTURE
 
 
Technology Funds
ETF Funds
College M&O Central Infrastructure Support Funds
Firewalls Installation of network firewalls at each campus, ELI, and TSS. 
80,000
   
       
Upgrade to Switched High-speed Ethernet The current token ring network must be upgraded to a high-speed switched network to support the PeopleSoft SIS implementation, meet growing bandwidth requirements for technology use college-wide, and meet VCCS expectations. Ethernet is the standard and token ring is being abandoned nation-wide. The upgrade will be completed in phases. The total cost is expected to exceed $3 million. (Supported by $260k Technology Plan funds and $40k Infrastructure Support funds)
60,000
181,400
40,000

 
 
 

CENTRAL INFRASTRUCTURE SUPPORT SERVICES (funded from College M&O Infrastructure Support Funds)
 
 
Technology Funds
ETF Funds
College M&O Central Infrastructure Support Funds
Windows 2000 for Servers Upgrade of college and campus servers to Windows 2000 for servers to keep mission critical software current. Estimated to be $600 for 40 servers.    
24,000
       
Server Monitoring Software To monitor servers and notify technical staff of problems on a 7x24 basis, and provide performance data to prevent server outages.    
28,600
       
Network Security Scanning Software Software to allow scanning of network for early warning of intrusions and attacks, and to isolate them if they occur.    
30,000
       
Tape Backup System To back-up critical servers as part of the disaster recovery plan.    
8,000
       
Computer Room Power Repair    
12,000
       
Voice over IP hardware & software Implementation of VCCS plans for statewide dialing and single phone number access to the replacement for NOVANet.    
50,000
       
Exchange 2000 Upgrade Upgrade of e-mail server software to current version.    
2,800
       
Patch Cables, blank CDs, supplies    
3,750
       
Server Racks and Keyboard/Monitor Switches To house servers that provide redundancy of critical systems.    
12,000
       
DLT Tapes    
7,000

MAINTENANCE and ON-GOING INFRASTRUCTURE SUPPORT LICENSE AGREEMENTS (funded from College M&O Infrastructure Support Funds)
 
 
Technology Funds
ETF Funds
College M&O Central Infrastructure Support Funds
Compressed Video Maintenance Continue maintenance agreements as required by VCCS technology expectations.    
60,000
       
Resource 25 Maintenance Continue maintenance on Resource 25 software.    
6,000
       
Verisign Certificate renewal for web server Allows secure web transactions for credit card numbers, student numbers, etc.    
600
       
Microsoft Support     
3,300
       
Technet Support Subscription    
700
       
Computer Room HVAC/UPS Maintenance Agreement    
12,000
       
Comnet III Support, CD Copier Maintenance    
600
       
Cisco Maintenance for Infrastructure Equipment    
30,000
       
Technical Staff Pager Charges    
4,200
       
Mainframe Central Printer maintenance    
5,000
       
IBM Controller Maintenance    
5,000

 

Total Technology Plan Budget
 
 
Technology Funds
ETF Funds
College M&O Central Infrastructure Support Funds
 
1,607,800
971,900
400,000