Northern Virginia Community College Action Plan                         
to Achieve the Chancellor's Technology Expectations for the 2006-2008 Biennium                        
and the College's Technology Goals                          
                                           
                                           
Action Plan Chancellor's Technology Expectations                        
                                           
Technology Goal I:                        
I. The VCCS will achieve national recognition among community colleges for its technology platforms, connectivity, data security, and information assurance.                        
Related Strategies                        
1 The VCCS Information Technology Services Office (ITS) shall provide system wide leadership and coordination in evaluating emerging technologies to provide the Colleges and the VCCS with the necessary information that will aid in technology decisions                        
Operational Requirements: Requirement Met Yes/No Project Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority                        
A. ITS shall provide leadership in collaboration with the Colleges to research applicable technologies for potential deployment to ensure the effective delivery of enterprise services. Yes Improving Network Services - MPLS Project ITSS Staff will work with VCCS ITS staff on design, implementaion and monitoring of  network issues Ralph Lucia, ITS;  Allen Sinner, NVCC- ITSS Jan-06 Jun-07 0 3                        
    Yes My VCCS; VCCS Website Will promote use of My VCCS to faculty, staff and students. Ralph Lucia, ITS;  Allen Sinner, NVCC- ITSS Jul-05 Jun-08 0 4                        
      LDAP Authentication Will work with VCCS ITS staff to develop new applications for My VCCS. Ralph Lucia, ITS:  Allen Sinner, NVCC-ITSS Jul-06 Jun-08 0 4                        
B. ITS shall develop and maintain technology models, standards, and guidelines that clearly delineate the VCCS technology direction and related expectations for the colleges. No ITS Strategic Planning Session Vice President IIT will work with President to prepare him for strategic planning session and will work with Tech Council on strategic planning. Neil Matkin, VCCS;  Steven Sachs, VP Nov-05 Oct-06 0 2                        
Related Strategies                        
2. The Colleges and ITS shall maintain in accordance with the approved technology models, standards, and guidelines a robust voice, video, and data services that satisfy the administrative and instructional needs of faculty, staff, and students.                                                                      
Operational Requirements: Requirement Met Yes/No Project Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority                        
A. All Colleges and ITS shall deploy a connection to the Internet/VCCS intranet following VCCS models, standards, and guidelines. Yes Network Virginia/MPLS Network NVCC will deploy Ralph Lucia, VCCS-ITS; Allen Sinner, NVCC-ITSS Jul-06 Jun-08 Funded separately 1                        
B. Faculty, staff, and students shall have access to wireless network services from on-campus locations. Yes Campus Wireless NVCC will deploy approx 12 additional wireless access points on the campuses Campus IT staff; Allen Sinner, NVCC-ITSS Jul-06 Dec-06 1,800 4                        
C. The campus network and servers shall meet the following models, standards, and guidelines:                                        
a. Servers shall have appropriate security precautions as defined by  http://www.vccs.edu/its/security/index.htm.  College staff shall annually conduct the following risk assessment survey for each of its severs. http://www.vccs.edu/its/models/System_Server_Questionnarie.doc Yes Server Security NVCC will comply with security standard and conduct annual review. Allen Sinner, NVCC-ITSS Jun-06 Jun-08 0 3                        
b. Colleges shall implement network security guidelines to secure the college IT infrastructure following the following http://www.vccs.edu/its/security/Security_Guideline_for_LAN.htm   The Technology Council shall develop and recommend best practices for network security. No Network Security NVCC will plan for segmenting academic and administrative networks. Allen Sinner, NVCC-ITSS Sep-06 Jun-08   4                        
c. The campus network shall meet guidelines for cabling and service levels. Retrofit of existing wire closets may require exceptions to the guidelines due to current wall, etc. structures. http://www.vccs.edu/its/guidelines/telcomxx.htm Yes Cabling NVCC will continue to follow guidelines. Allen Sinner, NVCC-ITSS Sep-06 Jun-08 0 3                        
d. Colleges shall use servers which have not reached their end of lifecycle support.    No Server Lifecycle NVCC will replace approx 28-50 old servers as part of annual server refresh and consolidation plans. Allen Sinner, NVCC-ITSS Oct-06 Jun-08 140,000 1                        
D. Colleges shall upgrade the campus network to accommodate video to the desktop and/or VoIP services as prescribed in VCCS approved models and guidelines by the end of the 2006-2008 Biennium. Yes Upgrades to Network for VoIP NVCC will maintain network to continue to meet standards. Allen Sinner, NVCC-ITSS Jul-06 Jun-08 mainten. Funding included elsewhere 3                        
E. Each College shall provide the necessary facilities and resources to achieve system level connectivity standards established for the system-wide voice over IP network and related services
http://www.vccs.edu/its/models/VoIP_model.htm		 Yes VoIP NVCC will maintain network to continue to meet standards. Allen Sinner, NVCC-ITSS Jul-06 Jun-08 mainten. Funding included elsewhere 3                        
a. Provide an additional VoIP engineer (for a total of 2) Yes VoIP Staffing Continue support for second VoIP engineer to improve coverage Allen Sinner, NVCC-ITSS Jul-06 Jun-07 89,661 1                        
b. Provide a communications consultant to help revise business practices to better utilize functionality of VoIP system. No Communications Consultant Hire consultant to work with campus and unit managers Steven Sachs, VP IIT Jul-06 Jun-07 30,000 4                        
Related Strategies                        
3. Each College and ITS shall maintain in accordance with the approved technology models, standards, and guidelines a computer infrastructure that satisfies the administrative and instructional needs of faculty, staff, and students.                                                                                                                                                                                 
Operational Requirements: Requirement Met Yes/No Project Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority                        
A. Each College shall maintain adequate personal computers that meet hardware and software technical or useful life definitions as defined by VCCS models, standards, and guidelines (http://www.vccs.edu/its/guidelines/DesktopGuidleLine.htm) for the following: Yes Personal Computer Requirements Will purchase and install approx. 1,375 PCs annually to meet requirement. Steven Sachs, VP IIT Oct-06 Jun-07 1,454,040 1                        
a. Each full-time faculty member and part and full-time staff members shall have their own personal computer at their workstation with the most appropriate configuration for their use level.  These computers shall be on a four year replacement cycle. Yes Computer Configuration and Lifecycle All PCs will have a configuration appropriate to the work required by the position and be replaced on a four year lifecycle. Steven Sachs, VP IIT Oct-06 Jun-07 included above 1                        
b. Colleges will provide personal computers on campus for adjunct faculty in a ratio of 1 personal computer for every 20 full-time equivalent adjunct.  Colleges shall ensure that all adjunct faculty members have access to a computer and the Internet either on campus or at the instructor’s home.  The College shall also provide Microsoft Office software and anti-virus software to all adjunct instructors for home use at no charge.  Yes Computer Configuration and Lifecycle All PCs will have a configuration appropriate to the work required by the position and be replaced on a four year lifecycle. Steven Sachs, VP IIT Oct-06 Jun-07 included above 1                        
c. Computers for student use in classrooms, labs, or other student accessible locations shall be in a ratio of 1 personal computer for every 7 full-time equivalent students (FTES).  These computers shall be on a four year replacement cycle. Yes Computer Configuration and Lifecycle All PCs will have a configuration appropriate to the student use requirements and sufficient number will be replaced on a four year lifecycle to meet standards. Steven Sachs, VP IIT Oct-06 Jun-07 included above 1                        
d. Computers meeting the minimum resource requirements to run specified software shall be provided for functions such as library and student information kiosks. Yes Computer Configuration and Lifecycle All PCs will have a configuration appropriate to the  use requirements and sufficient number will be replaced on a  lifecycle to meet standards. Steven Sachs, VP IIT Oct-06 Jun-07 included above 1                        
e.   Colleges shall use the currently supported Operating System for their Windows and Macintosh computers.  Operating systems which have reached the end of their life cycle should be upgraded to a current version. Yes Computer Operating Systems Will maintain all operating systems to meet lifecycle requirement. Allen Sinner, NVCC-ITSS Jul-06 Jun-08 87,635 3                        
i. All Windows computers shall use Windows XP for  operating system.  Colleges shall migrate all computers running Windows ME or 98 to Windows XP by the end of the first year of the 2006-2008 Biennium.  Colleges shall develop a plan to migrate all computers running Windows 2000 to using Windows XP by the end of the 2006-2008 Biennium.   No Windows XP OS Will convert all Windows 2000 Windows XP. Campus IT staff; Allen Sinner, NVCC-ITSS Sep-06 Jun-08 included above 1                        
ii Macintosh computers shall use Mac OS X as its operating system.  Colleges should plan to migrate all Macintosh computers running Mac OS 9 or Mac OS 8 to Mac OS X by the end of the first year of the 2006-2008 Biennium. No Mac OS X Will convert approx. 29 remaining  Mac OS to Mac OS X. Campus IT Staff; Allen Sinner, NVCC-ITSS Sep-06 Jun-08 1,800 1                        
iii Computers running unsupported Operating Systems in order to run obsolete instructional software shall not be connected to the college network. Yes Out of Date OS Will insure no obsolete OS are connected to network. Campus IT staff; Allen Sinner, NVCC-ITSS Jul-06 Jun-08 included elsewhere 1                        
f. A. General office software shall be kept current. All college Windows computers for students, faculty and staff shall have Office XP or 2003.  College Mac computers should have either Mac Office 2004 or Mac Office X.   Colleges shall develop and implement a plan to upgrade to current office software versions by the end of the first year of the 2006-2008 Biennium.  Yes Microsoft Office 2003 Will keep Office version current Campus IT staff; Allen Sinner, NVCC-ITSS Jun-06 Jul-07 included above 1                        
B. Colleges shall maintain at least one Commonwealth Classroom and one Commonwealth Conference Room per campus following the VCCS models, standards, and guidelines.  (See definition in Appendix A.)
http://www.vccs.edu/its/models/commclas.htm http://www.vccs.edu/its/models/Commonwealth_Conference_Room.htm		 Yes  Commonwealth Conference Room Will continue to meet standard and keep maintenance agreements current Campus IT staff; Allen Sinner, NVCC-ITSS Jul-06 Jun-08 10,587 3                        
Related Strategies                        
4. ITS, in conjunction with the Colleges, shall establish security plans and procedures in accordance with the approved COV and VCCS technology models, standards, and guidelines.                        
Operational Requirements: Requirement Met Yes/No Project Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority                        
A. ITS shall define, implement and maintain an information technology security organization necessary to comply with all federal, state, and local security regulations.  This must include a description of the information technology security roles and responsibilities at the enterprise level as well as on the college campuses. Yes-in progress Security Roles Will work with VCCS ITS staff to implement and coordinate security functions. James Davis, VCCS-ITS; Allen Sinner, NVCC-ITSS Jul-06 Dec-06 0 2                        
B. ITS, in collaboration with the Colleges shall define security personnel staffing requirements and appropriate role access for the enterprise and campuses as it relates to Commonwealth ITRM Standard SEC501-01. Yes Security Staffing Will review current security staffing; currently have 1 1/2 security positions (Maintain 1 funded from technology funds) Neil Matkin, VCCS; Steven Sachs, VP, IIT  Jul-06 Jun-07 89,624 1                        
C. ITS shall evaluate and procure an enterprise patch management solution and each College shall implement patch management software to help mitigate malicious attacks on servers and personal computers No Patch Management Will implement VCCS patch management solution when specified by ITS. Ralph Lucia, VCCS-ITS; Allen Sinner, NVCC-ITSS Jun-06 Jun-08 TBD 3                        
Related Strategies                        
5. Colleges and ITS shall participate in national surveys designed to measure IT staffing, budget, planning, and spending and gather comparison data with peer institutions.                        
Operational Requirements: Requirement Met Yes/No Project Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority                        
A. Each College shall complete annually the Educause Core Data Service survey (http://www.educause.edu/apps/coredata/) Yes Educause Core Data Survey Continue to complete annual survey and maintain  membership Steven Sachs, VP IIT Jan-07 Apr-07 2,020 4                        
B. Each College shall participate in an annual ranking survey, such as the Center for Digital Education (http://www.centerdigitaled.com/comcolleges.php), to achieve a national ranking for its information technology   Yes Participation in Annual Ranking and Awards Programs Continue to apply Steven Sachs, VP IIT Jul-06 Jun-08 0 4                        
Related Strategies                        
6. ITS, in conjunction with College representatives and AS&R, shall develop and maintain an effective and comprehensive communications strategy for promoting VCCS technology achievements and keeping the students, faculty, staff, and interested constituents informed of VCCS advancements in technology.                        
Operational Requirements: Requirement Met Yes/No Project Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority                        
A. Each College shall maintain a college website that provides current and prospective students with information about the college’s programs, news, and upcoming events, access to class schedule, registration information for both in person and online, tuition and fees.  The college website shall include links to My VCCS, login instructions, and username and password information in order to link students to VCCS enterprise applications including the Student Information System, Blackboard, and student email. Yes College Website Re-design Will work with outside firm to re-design website to improve functionality Jenifer Sager, VCCS; Cathy Simpson, NVCC-Tech Appl Cntr.  Aug-06 Jun-08 Funded separately 1                        
B. Web sites shall conform to accessibility standards and be coded using technical web standards, so that they are accessible both for section 508 reasons, but also technically appropriate for as wide an audience as possible. Yes-in progress UseableNet LIFT Test Transcoder Will work with VCCS-ITS to implement LIFT TEXT. Cathy Simpson, NVCC-Tech Appl Cntr Jul-06 Dec-06 2,800 1                        
C. ITS in collaboration with the Colleges shall develop a web page model, standard and guideline to ensure compliance with the Commonwealth IT Accessibility Standard (http://www.vita.virginia.gov/docs/psg/AccessibilityStandard_GOV103-00_Eff_11-04-05.pdf)   Yes- in progress Web Page Standard Development Will work with VCCS on development of standard and will implement when specified. Cathy Simpson, NVCC-Tech Appl Cntr Jul-06 Dec-07 0 1                        
    Yes-in progress Web Page Accessibility Will continue to monitor and upgrade Web for improved accessibility Cathy Simpson, NVCC-Tech Appl Cntr Jul-06 Jun-08 0 1                        
D. ITS shall refine and publish a communications strategy and its implementation plan to communicate VCCS technology advancements and achievements to students, faculty, staff, and interested constituents. No IT Communications Plan Will work with VCCS on plan development and distribution to faculty, staff and students Sue Ann Curran, VCCS-ITS; Steven Sachs, VP IIT Jul-06 Jun-06 0 4                        
E. ITS shall annually submit a minimum of three proposals on VCCS technology achievements to major conferences. Yes Conference Presentations Independently or in conjunction with VCCS, will submit proposals to targeted groups. Sue Ann Curran, VCCS-ITS; Steven Sachs, VP IIT Jul-06 Jun-08 0 4                        
                                           
Technology Goal: II                        
II Faculty and students will have access to teaching and learning opportunities regardless of time or place.                        
Related Strategies                        
1. The Colleges with support from the VCCS System Office (ITS, AS&R, and Workforce Development Services) shall provide access, training, and support to students, faculty and staff using synchronous and asynchronous teaching tools and services that support a variety of instructional approaches.                        
Operational Requirements: Requirement Met Yes/No Project Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority                        
A. Colleges shall maintain 60% of their classroom space as an Electronic Classroom (See definition in Appendix A).  Colleges which do not meet the 60% minimum shall develop a plan to achieve that goal at the end of the 2006-2008 Biennium. Yes Electronic Classrooms Will refresh approx. 93 classrooms according to standard (100% of classrooms currently equipped) Campus IT Staff; Steven Sachs, VP-IIT Oct-06 Jun-07 279,000 (PCs covered elsewhere) 1                        
B. Colleges shall equip at least one Mobile Electronic Classroom per campus or off-campus center (See definition in Appendix A). Yes Mobile Classrooms Will refresh current equip according to standard Campus IT Staff; Steven Sachs, VP-IIT Oct-06 Jun-07 included above 1                        
C. Colleges shall plan for a state-of-the art teaching environment in new and renovated buildings as part of the capital development plan.  Colleges shall develop implement Electronic Classrooms as a part of new classroom construction and renovation and develop a plan to upgrade existing Electronic Classrooms on a five year replacement cycle. Yes Electronic Classrooms in new construction Will equip all new construction Campus IT Staff; Steven Sachs, VP-IIT Jul-06 Jun-08 Funded separately 1                        
D. Colleges shall provide an on-campus professional development program that maximizes faculty and staff exposure to the following:
  A. General office tools & techniques
  B. Instructional tools & techniques
    1. Courseware management software
    2. Multimedia software and hardware
    3. Incorporating available online content into courses
    4. How to develop web based content
    5. Best practices
    6. Pedagogy
    7. MERLOT
    8. Where available conferencing software
    9. VIVA resources
   10. Information literacy skills and standards
   11. Other instructional applications e.g., AutoDesk, GIS, etc.
  C. New application tools and techniques		 Yes Instructional Technology Tools Training Will continue to provide training, and will continue funding for 6 credits reassigned time for each campus for faculty mentors/trainers. Monica Sasscer, Assoc. VP for Inst. Tech.;  Jun-06 Jul-07 48,000 1                        
    Yes, in progress Office Technology Tools Training Will continue to provide training. Rae Smith-Watson, NVCC-ITSS Jul-06 Jun-07 Funded separately 1                        
E. Each College shall provide training for faculty and staff to ensure effective usage of administrative and learning management systems.   Yes, in progress SIS Ver 8.9 Training Will continue to provide training. Mindy Fast, VCCS; Steven Sachs, NVCC VP IIT Jul-06 Jun-07 Funded separately 2                        
    Yes, in progress Blackboard Training Will continue to provide training. Monica Sasscer, Assoc. VP for Inst. Tech.  Jul-06 Jun-07 included above 1                        
F. Instructional software shall be kept current. Each College should not be more than one generation behind the current version (i.e., about 18 months maximum behind a current release). Each College shall document exceptions for bona fide instructional purposes, such as personal computer repair programs. Yes Instructional Software Will survey faculty needs and upgrade software as needed (approx 70 titles per year) Steven Sachs, VP IIT Nov-06 Jun-07 105,625 1                        
G. Each College shall provide instructional design support for faculty using technology for teaching and learning. Yes Instructional Design Support Will continue to offer workshops and consultations Monica Sasscer, Assoc. VP-Instr. Tech. Jul-06 Jun-07 Funded separately 1                        
H. Each College shall comply fully with distance learning and instructional technology policies and procedures outlined in the VCCS Distance Learning Management Model, VDEN Administrative Procedures, VDEN Academic Standards, and the VCCS Distance Learning Quality Assurance Plan for Asynchronous Courses. (All of these documents are subject to review and update.)
http://www.vccs.edu/vccsit/Archive/dlmodel.htm
http://www.vccs.edu/vccsit/Archive/vdenproc.htm 
http://www.vccs.edu/vccsit/Archive/VDENAdmin/vdenstds.htm
http://www.vccs.edu/vccsit/Quality.pdf		 Yes Distance Learning Standards Will continue to meet standards Monica Sasscer, VP-Inst. Tech Jul-06 Jun-07 Funded separately 3                        
I. Each College shall monitor compliance with VCCS policy 5.1.0.1 Computer Competency Requirements http://www.vccs.edu/Polcypdf/section/sectn5.pdf Yes Computer Competency Requirements Will continue to meet standards Sheri Roberston, Assoc VP-Academic Services Jul-06 Jun-08 Funded separately 3                        
J. Each College shall update and maintain a plan to address college, and system wide, educational program needs through distance learning. Yes Distance Learning Program Will continue to increase available offerings and sections as needed through the Extended Learning Institute Monica Sasscer, Assoc. VP- Inst. Tech. Jul-06 Jun-08 Funded separately 1                        
K. Each College shall update and maintain a plan to utilize instructional technology to increase access and enhance student success in the traditional classroom and distance learning. Yes-in progress Instructional Technology Plan Will review and revise plan to increase use of instructional technology Monica Sasscer, Assoc. VP Inst. Tech Sep-06 Jun-07 0 4                        
    Yes Blackboard License Will maintain centrally funded Blackboard license Steven Sachs, VP IIT Jul-06 Jun-07 84,844 1                        
L. Each College shall list distance learning courses with the "VCCS Online" course directory. http://www.vccs.edu/vccsonline/coursedatabase.html  Yes VCCS Online Will continue to list courses Monica Sasscer, Assoc. VP Inst. Tech Jul-06 Jun-08 0 4                        
Related Strategies                        
2. ITS shall develop and maintain a comprehensive communication infrastructure which is readily accessible to administrators, faculty, and staff to support teaching and learning using multiple coordinated technologies to improve communication with students.                        
Operational Requirements: Requirement Met Yes/No Project Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority                        
A. Faculty and staff members shall use general office software tools on a regular basis, to improve efficiency and effectiveness and to communicate with each other and with students.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Yes Microsoft Office Use Will insure products are installed Campus IT Staff; Steven Sachs, VP-IIT Jul-06 Jun-08 included above 1                        
B. Each College shall make e-mail service, including directory services, available for all faculty, staff, and students. Student e-mail is to be provided through the shared student e-mail service offered by the ITS. Yes Email Will insure email is available and will promote use of VCCS student email Allen Sinner, NVCC ITSS; Steven Sachs, VP IIT Jul-06 Jun-08 funding part of other line items 1                        
Related Strategies                        
3. ITS shall develop and maintain a robust, world class network infrastructure utilizing the highest industry standards to provide full functionality, reliability and performance for instruction.                        
Operational Requirements: Requirement Met Yes/No Project Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority                        
A. All faculty and staff personal computers shall be connected to the campus network. Yes Network Access for staff All PCs are connected to network Allen Sinner, NVCC ITSS Jul-06 Jun-08 0 3                        
B. All classroom and lab personal computers are connected or have the capability of being connected to the campus network. Each College shall document exceptions for bona fide instructional purposes, such as personal computer repair programs. Yes Network Access for classrooms and labs All PCs are connected to network Allen Sinner, NVCC ITSS Jul-06 Jun-08 0 3                        
C. The campus network shall be accessible in all campus locations (offices, labs, classrooms, auditoria, etc.). Yes Network Access General Use Spaces All PCs are connected to network Allen Sinner, NVCC ITSS Jul-06 Jun-08 0 3                        
    Yes-in progress Network Monitoring and Improvements Will continue to work with VCCS to monitor network use and upgrade as needed. Ralph Lucia, VCCS-ITS; Allen Sinner, NVCC ITSS Jul-06 Jun-07 included above 1                        
Related Strategies                        
4. ITS shall develop and standardize business practices which protect the privacy and security of faculty, staff, and student data.                        
Operational Requirements: Requirement Met Yes/No Project Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority                        
A. Each College shall develop a program to ensure compliance with all VCCS standards applicable to security and privacy of faculty, staff, and student data. 
http://www.vccs.edu/its/standards/secpol2.htm
http://www.vccs.edu/its/standards/PersonnelSecurityStandard.htm http://www.vccs.edu/its/standards/SecPolStudents.htm
http://www.vccs.edu/its/standards/Technology_Standard_VCCS%20Acceptable%20Use.doc		 Yes Employee Access to Applications and Services Will implement VCCS application access security standards James Davis, VCCS-ITS; Oscar Larson, NVCC-College Info Sys. Jul-06 Jun-08 0 1                        
    Yes-in progress Student Information Security Standard Will comply with new VITA security standards as required. James Davis, VCCS-ITS; Allen Sinner, NVCC ITSS Jul-06 Jun-08 TBD 1                        
    Yes- in progress Personnel Security Standard Will review VCCS and NVCC security standards and policies as needed. James Davis, VCCS-ITS; Allen Sinner, NVCC ITSS Jul-06 Jun-08 TBD 1                        
                                           
Technology Goal: III                        
III. Online student support services and learning tools will be available.                                        
Related Strategies                        
1. AS&R in conjunction with College representatives and ITS shall research and gather data to determine what tools and services most effectively support student learning.  Using the data gathered, the VCCS shall prioritize what systems and services should be expanded or implemented and develop a project plan to put in place student support services and learning tools.                        
Operational Requirements: Requirement Met Yes/No Project Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority                        
A. Each College shall identify in their plan how the college provides access to student and instructional support services that enable electronic learning activities (http://www.vccs.edu/vccsit/Electronic Services.doc) and the personnel responsible for a-l below:
  		 Yes Electronic Delivery of Support Services See attached list of current services; Campuses will develop plans to implement additional services Steven Sachs, VP IIT Jul-06 Jun-08 TBD 1                        
a. Orientation services *                                      
b. Tutorial and mentoring services *                                      
c. Learning and information resources services *                                      
d. Enrollment and student records services *                                      
e. Financial aid services *                                      
f. Advising services *                                      
g. CMS support services *                                      
h. Email support services *                                      
i. Technology support services *                                      
j. Additional Help desk services *                                      
k. Bookstore services *                                      
l. Coordinate the provision of the services listed above *                                      
    * (see attachment for details)                                      
B. AS&R, in conjunction with the Colleges, will explore the feasibility of virtual advising and make recommendations for those services which would better serve community college students and thereby improve VCCS retention and graduation rates. Yes, in progress Virtual Advising Have implemented PeopleSoft Degree Progress Tools; will participate with VCCS in pilots Susan Wood, VCCS; Assoc VP Student Services Jul-06 Jun-08 0 4                        
C. Each College shall develop and publish a Service Level Agreement (SLA) for the provision of help desk services.   Yes Service Level Agreements Will monitor annual performance on SLAs (http://www.nvcc.edu/oit/slas.htm) Steven Sachs, VP IIT Jul-06 Jun-06 0 3                        
D. Each College shall ensure that all students, faculty, and staff shall have access to tier one help desk service provided by the college that directly supports the tier 2 and 3 services provided by VCCS for shared services. The Technology Council shall define the delineations between support tiers, however, pending that work product, tier 1 is defined as college-provided help, tier 2 is defined as the VCCS Client Services Help Desk function, and tier 3 is defined as VCCS Information Technology Services staff assistance or ITS provided vendor assistance to resolve an outstanding issue. Yes Help Desk Will continue to provide level 2 Help Desk Support.  Technology funds will support P14 and student staffing. Rae Smith Watson, NVCC ITSS Jul-06 Jun-07 $175,000 1                        
    Yes, in progress Help Desk Software Will implement new Help Desk software Rae Smith Watson, NVCC ITSS Aug-06 Dec-06 funding included elsewhere 4                        
    Yes, in progress Help Desk staffing Will increase Help Desk staffing with permancent positions Steven Sachs, VP IIT Sep-06 Jun-08 Pending additional funding 1                        
Related Strategies                        
2. ITS shall maintain the administrative and learning management systems at current, vendor-supported releases to meet the instructional and administrative needs of the Colleges                        
Operational Requirements: Requirement Met Yes/No Project Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority                        
A. The ITS shall deploy an enterprise plan to upgrade to the latest releases of learning management and administrative software.  Using the enterprise plan, the Colleges shall develop and deploy local plans including training college staff, updating business processes, and revising documentation in concert with the enterprise deployment schedule.   Yes-in progress SIS 8.9 Upgrade Will participate in upgrade activities and training. Marcia Webb, VCCS; Steven Sachs, VP IIT Jul-06 Jun-07 funding included elsewhere 2                        
    Yes-in progress AIS Implementation Will participate in development activities and training. Jo Jo Martin, VCCS; Steven Sachs, VP IIT Jul-06 Jul-07 25,000 1                        
    Yes- in progress Blackboard 6.3 upgrade Will participate in upgrade activities and training. Ralph Lucia, VCCS; Monica Sasscer, NVCC Assoc VP- Inst. Tech. Jul-06 Jun-07 included above 1                        
B. Each College shall maintain adequate service levels for technology infrastructure to achieve the mission and priorities of the College in concert with centrally provided services.   Yes-in progress System Monitoring Continue to monitor applications, networks, and hardware usage Ralph Lucia, VCCS; Steven Sachs, VP IIT Jul-06 Jun-08 included in other line items 3                        
C.  ITS shall provide test environments of the most recent releases to System Office and college staff. Yes Test Instance for SIS ver. 8.9 Implement SIS Test environment Marcia Webb, VCCS; Oscar Larson, NVCC-College Info Sys. Jun-06 Jul-08 0 2                        
      Test Instance for Blackboard ver. 6.3/7.1 Implement Blackboard Test Instance Ralph Lucia, VCCS; Monica Sasscer, NVCC Assoc VP- Inst. Tech. Jul-06 Jun-08 0 4                        
      Test Instance for AIS Implement AIS Test Instance Jo Jo Martin, VCCS; Steven Sachs, VP IIT Jul-06 Jun-08 0 1                        
Related Strategies                        
3. The ITS shall work with Network Virginia and appropriate telecommunications vendors to improve network reliability and capacity.                                        
Operational Requirements: Requirement Met Yes/No Project Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority                        
A. The Colleges and ITS shall monitor network traffic to ensure the Colleges and the VCCS System Office have adequate bandwidth. Yes-in progress Bandwidth Monitoring Work with VCCS to monitor bandwidth and increase as needed Ralph Lucia, VCCS-ITS; Allen Sinner, NVCC ITSS Jul-06 Jun-08 included above 3                        
                                           
Technology Goal: IV                        
IV. Technology applications will be leveraged to ensure access to high demand workforce training programs throughout the Commonwealth.                                        
Related Strategies                        
1. ITS shall work with the System Office Workforce Development Office to integrate Workforce students and courses into the course management system, student email, and a student information system.                                        
Operational Requirements: Requirement Met Yes/No Project Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority                        
A. ITS along with the Workforce Development Services (WDS) Advisory Council shall coordinate projects to manage non-credit student data integration with the Student Information System and payment processing.  College staff shall participate in the development of common business processes and testing solutions. Yes-in progress Workforce Development Initiatives Work with VCCS ITS staff to develop and implement plans for integrating workforce students into technology tools Marcia Webb, VCCS; William Gary, NVCC VP Workforce Jul-06 Jun-08 TBD 1                        
B. ITS along with the WDS Advisory Council shall develop processes to manage student data and statistics to meet reporting requirements.  Colleges shall assist with testing and the implementation of these processes on their campus. Yes WDS Annual Reporting Will participate with VCCS on testing and implementing plan Marcia Webb, VCCS; William Gary, NVCC VP Workforce Jul-06 Jun-07 0 1                        
                                           
Technology Goal: V                        
Online resources and expertise will be leveraged across the system utilizing data warehousing and other strategic information systems.                        
Related Strategies                        
1. ITS, in conjunction with the Chancellor’s appointed Institutional Research Steering Committee, shall establish a model for an enterprise portal to facilitate achievement of:                        
  • student learning and career objectives
• faculty teaching and professional development goals and objectives
• effective and efficient management and processing of College and System Office administrative support functions		                                        
Operational Requirements: Requirement Met Yes/No Project Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority                        
A.  Each College shall improve facilities scheduling, usage, and reporting through appropriate software. In Progress Facility Reporting Software Will work with VCCS to select and implement improved facility scheduling and reporting software; will maintain current Resource25 licenses. Marcia Webb, VCCS; Steven Sachs, VP IIT Jul-06 Jun-07 5,300 1                        
Related Strategies                        
2. ITS shall implement an enterprise portal based on the defined model. Yes, In Progress PeopleSoft Portal Will work with VCCS to select and implement PeopleSoft Portal to integrate AIS and SIS data. Jo Jo Martin, VCCS; Steven Sachs, VP IIT Jul-06 Jun-07 TBD 1                        
Related Strategies                        
3. ITS shall define a data warehouse and reporting model for integration of information from disparate learning management and administrative systems.                                        
A. Identify core information needs, review and standardize business processes, and establish common definitions for data components. Yes, In Progress Core Information Needs Will work with VCCS to define and implement common data definitions Monty Sullivan and Neil Matkin, VCCS; George Gabriel, Assoc. VP NVCC Feb-06 Jun-06 0 1                        
B. Create a database management system that will integrate existing data sources across all operating functions, and incorporate any new or additional data required to support enterprise functions and reporting needs. Yes, In Progress Database management system for reporting Will work with VCCS to define and implement  Monty Sullivan and Neil Matkin, VCCS; George Gabriel, Assoc. VP NVCC Jul-06 Jun-08 TBD 1                        
Related Strategies                        
4. ITS shall implement an enterprise data warehouse and reporting system based on the defined model.                                        
A. Develop executive information systems to enhance management grasp of organizational status and ability to monitor performance. Yes, In Progress Executive Information System Will work with VCCS to define and implement Monty Sullivan and Neil Matkin, VCCS; George Gabriel, Assoc. VP NVCC Jul-07 Jun-08 TBD 1                        
B. Create a single source for institutional research information (FACTBOOK) for public consumption and an internal set of data available to the institutions for use in their research. No Central VCCS Public Fact Book Will work with VCCS to define and implement Monty Sullivan and Neil Matkin, VCCS; George Gabriel, Assoc. VP NVCC Jul-07 Jun-08 TBD 4                        
                                           
Technology Goal: VI                        
VI. Proven disaster recovery and contingency planning strategies will be incorporated to ensure that community college services vital to the Commonwealth and its citizens are maintained in accordance with prioritization set by the Technology Council and approved by the Council of Presidents (See Appendix B).                        
Related Strategies                        
ITS shall develop and implement and maintain information security models, standards, guidelines and supporting programs that are appropriate to its business and technology environment.                        
Operational Requirements: Requirement Met Yes/No Project Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority                        
A. Each College shall complete and maintain all planning documents outlined in the VCCS Contingency Planning and Business Recovery Program. http://www.vccs.edu/its/models/secpl.htm and the VITA Continuity of Operations Plan (COOP) http://www.vita.virginia.gov/security/coop/coop.cfm  Yes-in progress Business Recovery Standard Will review and update business recovery and coop plans James Davis, VCCS; Allen Sinner, NVCC ITSS Jun-06 Dec-06 0 1                        
                                           
Technology Goal: VII                        
VII. Reliable, sustainable, and scalable administrative support systems will be in place to support continued achievement of Management Standards, including clean audits, appropriate financial accounting and reporting activities, and expanded reporting required to deliver services.                        
Related Strategies                        
ITS shall implement and operate the selected enterprise administrative software to meet the management and administrative needs of the Colleges and the VCCS.                         
Operational Requirements: Requirement Met Yes/No Project Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority                        
A. The Administrative Information Systems Steering Committee shall develop an enterprise plan to implement administrative information system software.    Using the enterprise plan, the Colleges shall develop, resource, and deploy local plans in concert with the enterprise deployment schedule.   Yes-in progress AIS Implementation Will work with VCCS to implement AIS Jo Jo Martin, VCCS; Steven Sachs, NVCC VP IIT Nov-05 Jun-08 included above 1                        
                                           
Action Plan for College Technology Expectations                          
                                           
                                           
Technology Goal I:                        
    Create an environment for world-class teaching and learning                        
Related Strategies                        
1. Maintain, update, and operate the College technology infrastructure so that the environment will support world-class teaching and learning.                        
Operational Requirements: Requirement Met Yes/No Project Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority                        
A. Provide adequate technical staffing for campus and central IT functions Yes IT Staffing Maintain current staffing levels Steven Sachs, VP IIT Jul-06 Jun-07 553,560 1                        
B. Provide P-14 staff support for campus computer labs Yes Campus Lab Support Maintain current staffing levels to maintain current hours of operation Steven Sachs, VP IIT Jul-06 Jun-07 234, 600 1                        
C. Provide funding for campus IT staff small purchases Yes IT Manager Support Provide small fund for incidental purchases by campus IT staff Steven Sachs, VP IIT Jul-06 Jun-07 25,000 4                        
D. Support VCCS centrally licensed instructional software Yes Centrally licensed software Maintain centrally licensed instructional software Steven Sachs, VP IIT Jul-06 Jun-07 21,017 4                        
E. Support VCCS centrally licensed antivirus software Yes Antivirus software Provide antivirus software for all PCs and servers Allen Sinner, NVCC ITSS Jul-06 Jun-07 0 1                        
F. Perform annual lifecycle replacement of switches and UPS equipment Yes Switch/UPS refresh Replace approx. 22-48 switches and 34-37 UPS for comm rooms. Allen Sinner, NVCC ITSS Oct-06 Jun-07 213,704 1                        
G. Maintain reserve for 4th year PC repair and infrastructure upgrades Yes Infrastructure Upgrades Maintain reserve for out of warranty repairs and unexpected infrastructure upgrades Allen Sinner, NVCC ITSS Jul-06 Jun-07 46,070 1                        
H. Provide technical training for campus and central IT staff Yes IT Staff Training Provide training to upgrade tech staff skills Allen Sinner, NVCC ITSS Jul-06 Jun-07 35,000 3                        
I. Operate central servers (including email, web, network, etc.), includes:                    server software licenses, technical consulting, Help Desk software, computer room maintenance, network monitoring software maintenance, UPS batteries/maintenance, misc. hardware and supplies. Yes On-going operations  Support on-going operations of college servers and network Allen Sinner, NVCC ITSS Jul-06 Jun-07 150,000 1                        
H. Provide additional server engineer (for a total of 2) Yes Server Engineer Provide a restricted server engineer position so there is more than one engineer for this function. Allen Sinner, NVCC ITSS Jul-06 Jun-07 82,795 1                        
J. Maintain network equipment and software licenses Yes Cisco/MS Licenses Maintain licenses on new Cisco Equip not covered by current 2-year license and MS tools not covered by campus agreement Allen Sinner, NVCC ITSS Jlu 2006 Jun-07 15,000 1                        
K. Operate College Television Center and cable-tv headend Yes TV Center Operate College TV Center to provide streaming, cable-tv, and production services Chuck Siegel, NVCC TV Center Jul-06 Jun-07 funded separately 4                        
L. Provide local highway radio information system for Alexandria and Annandale Community/Cultural Centers and parking garages No Highway Radio System IF FUNDS AVAILABLE - install and operate local highway radio system to provide information to visitors at Alex and Ann campuses Steven Sachs, VP IIT Jan-07 Jun-07 80,000 if funds available 4                        
M. Conduct research and development on new products and services Yes Research and Development Test new software and technology tools Steven Sachs, VP IIT Jul-06 Jun-07 TBD 4                        
N. Also see the Action Plan to Support the Chancellor's Expecations for additional funded projects in this area:  1.2.B.-Wireless, I.2.C.d.-Server Lifecycle, I.2.E.VoIP, I.3.A.9.f. - Personal Computer Requirements, I.3.B. - Commonwealth Conference Rooms, I.4.B. -Security Staffing, I.6.B.-Lift Text Transcoder, II.1.A.-B. - Electronic Classrooms, II.1.F. - Instructional software, III.1.D. - Help Desk.)                                        
Technology Goal II:                        
  Increase the number and diversity of students being served to mirror the population growth of the region.                        
Related Strategies                        
1. Expand e-learning opportunities from 12,200 students in 2005-06 to 12,700 students for a target of 2,466 annualized FTES.                        
Operational Requirements: Requirement Met Yes/No Project Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority                        
A. Support Virtual Web Classroom Yes-in progress Saba-Centra Software Maintain licenses on Saba-Centra software Steven Sachs, VP IIT Jul-06 Jun-07 20,000 1                        
B. Support the Extended Learning Institute Yes-in progress ELI Support the ELI distance learning program Steven Sachs, VP IIT Jul-06 Jun-07 funded separately 1                        
C. (Also see the Action Plan to Support the Chancellor's Expecations, II.1.G, H. & J.-Distance Learning.)                                        
Technology Goal III:                        
  Develop focal points of excellence in NOVA's educational programs and services and build the college's overall reputation for quality.                        
Related Strategies                        
1.   Support the expansion and contribute to the Center for Excellence in Teaching that will assist faculty and staff to improve the quality of teaching and learning and contribute to NOVA being among the top community colleges in the use of instructional technology in the classroom.                        
Operational Requirements: Requirement Met Yes/No Project Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority                        
A. (Included in Action Plan to Support Chancellor's Expectations--see II.1.D.and E. -Instructional Technology) Yes-in progress TAC Continue support for TAC's professional development activities Monica Sasscer, Assoc VP- Inst. Tech. Jul-06 Jun-07 funded separately 4                        
Related Strategies                        
2. Assist each campus in developing at least one focal point of excellence that will contribe to the collge's reputation for quality and help define campus distinctiveness.                        
Operational Requirements: Requirement Met Yes/No Project Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority                        
A. Develop and fund individual campus technology plans. Yes-in progress Campus Technology Plans Develop and fund individual campus/VP unit technology plans with distribution of funds by FTES--funds variety of small projects, stipends, laptops, etc. Steven Sachs, VP IIT Jul-06 Jun-07 321,010 1                        
a. Convert Alexandria Photo Lab to digital No Alexandria Photo Lab IF FUNDS AVAILABLE - convert photo lab equipment to digital Steven Sachs, VP IIT Jan-07 Jun-07 65,000 4                        
Technology Goal IV:                        
  Restructure a number of administrative and support functions to increase organizational capacity, efficiency and effectiveness                        
Related Strategies                        
1 Initiate campus planning for the new SIS/AIS systems implementations.                        
Operational Requirements: Requirement Met Yes/No Project Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority                        
A. (SIS and AIS activities are included in the Action Plan to Support the Chancellor's Expecations.  See III.2.A.-SIS/AIS Upgrade) Yes-in progress SIS/AIS Develop and implement campus plans for SIS ver. 8.9 and AIS implementation Steven Sachs, VP IIT Jun-06 Jul-07 included above 2                        
a. Provide stipends for planning team members. No SIS/AIS Stipends IF FUNDS AVAILABLE - provide stipends to the steering and workgroup members to compensate them for extra work. Steven Sachs, VP IIT Jul-06 Jul-07 TBD 4                        
b. Provide additional training for SIS and AIS implementations. No SIS/AIS Training IF FUNDS AVAILABLE - provide funds to augment or replace funds from other sources to support SIS and AIS training. Steven Sachs, VP IIT Jul-06 Jun-07 TBD 4                        
2. Begin developoment of a College-wide management information system.                        
Operational Requirements: Requirement Met Yes/No Project Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority                        
A. (Projects included in the Action Plan to Support the Chancellor's Expecations.  (See V.1.A.-Facility Reporting Software, V.3.A-B - Core Information Needs and Database Management System, and V.4.A.-Executive Information System) No Management Information System Work with the VCCS and Campuses to develop better management data tools. Steven Sachs, VP IIT Jun-06 Jul-08 TBD 1                        
Related Strategies                        
3. Support new online management systems                        
Operational Requirements: Requirement Met Yes/No Project Name Action Responsible Person Time Line
Start Date		 Time Line
End Date		 Expected Costs  Priority                        
A. Maintain imaging software and hardware. Yes Digital Imaging Maintain software liceneses and equipment for digital imaging system Steven Sachs, VP IIT Jul-06 Jun-07 79,155 1                        
B. Implement and Support interim online HR system. Yes-in progress Interim HR System Complete implementation and support interim HR system in preparation for VCCS PeopleSoft HR Project Steven Sachs, VP IIT Jul-06 Jun-07 135,000 1