
Northern
Virginia Community College
College
Technology
Plan
2002
- 2003
As approved by the NVCC Information Technology Committee
And by the NVCC Administrative Council
6/26/02
Introduction
Over the past six years, Northern Virginia Community College has successfully implemented each of its annual Technology Plans. There are now modern computers on every faculty and staff desk, and there are hundreds of computers for students. Modern office software and access to the Internet is on every computer. Faculty and staff have participated in hundreds of hours of technology and technology tools training. E-mail for all faculty, staff and students has been implemented. There are over 180 distance education courses, many on the Web, and the Web is a significant component in dozens of courses. Every computer is connected to the College-wide network, and all classrooms are also connected to the network. The College has an extensive presence on the Web, making it a critical communication link with students and the community at large. The College has also implemented a comprehensive support and governance structure including desktop technical support, a College-wide help desk, and automated support tools to allow remote loading of software and remote asset management.
The following Technology Plan list expectations (goals and objectives) set by the VCCS and the College's own goals and objectives for technology. It also establishes broad strategies and budgets for accomplishing those objectives. Each campus and major unit will develop more specific goals, objectives and strategies for meeting its component of this plan.
Funding for the budgets included in
this plan come from several sources.
First, there is technology funding provided by the VCCS that comes from
M&O funds and student technology fees.
Second, there is an Equipment Trust Fund allocation. The third source of funds is provided by the
College's M&O budget in the form of central infrastructure support
funds. The allocation of funds from
each of these sources is provided in the plan.
All PCs will be connected to
the campus network.
The College will use general office software, including email, to conduct business. All PCs will be equipped with the current college versions of software. All faculty and staff will have email accounts.
The College will upgrade labs and faculty teaching general office software to Microsoft Office XP during Summer 2002 in time to teach for the Fall Semester. All College PCs will be upgraded to Office XP as the College standard by the end of Spring 2003, assuming that it does not create problems with the implementation of the new SIS.
The College will keep its current virus protection current and will continue to send out regular reminders to all faculty and staff to upgrade their virus protection definitions. The College will participate in the System-wide licensing of virus protection software.
The College will maintain at least one Commonwealth Videoconference Center on each campus and will renew the maintenance agreements on this equipment.
The College will maintain at least one electronic classroom on each campus. Classroom of the Future Funds will be allocated to each campus and ELI proportionally to their enrollments and will dedicate these funds to increasing the number of electronic classrooms until all the classrooms are suitably equipped.
The College will survey instructional software used in the labs on the campuses and at ELI, to insure that it is no more than 18 months behind the current version. Funds will be dedicated to upgrading or adding to instructional software. Bonafide instructional exceptions will be documented in writing and maintained centrally on the campus. The College will keep its current virus protection current and will continue to send out regular reminders to upgrade their virus protection definitions. The College will participate in the System-wide licensing of virus protection software.
All
servers will be maintained centrally on the campuses or at the College computer
center under the direct control of IT staff.
The college will operate in compliance with the security guidelines
recommended by the Technology Council and approved by the Advisory Council of Presidents. Periodic
security audits will be performed.
The College ITSS will verify annually that the campus networks meet the established guidelines and service levels. Network service levels as defined by SLAs will be measured and reported.
All campus locations will have access to the campus network without having to swap connections with other locations.
The College will follow established guidelines for connection to Net.Work.Virginia. Next Generation, and will insure that all campus networks are connected.
The college will operate in compliance with the security guidelines recommended by the Technology Council and approved by the Advisory Council of Presidents. Periodic security audits will be performed.
The College will maintain a central home page that provides links to all College web sites and to the VCCS home page. The College home page will be accessible to anyone on the Internet. The College will determine if there are adequate commercial ISPs to meet faculty, staff and student dial-in access needs. Provided there is adequate commercial availability, the College will not provide dial-in service for general use.
Each
campus will conduct workshops/meetings during the Fall and Spring with the goal
of increasing faculty and staff awareness of the current College state of the
art in each of the areas listed above.
The goal will be to reach at least 80% of all faculty and staff with
these sessions. Each campus
technology plan will include specific plans for achieving and measuring this
objective.
STD
100 will be offered through distance learning by ELI and some campuses. The College will make available an
orientation CD. An orientation to the
College video will be produced and shown on the College cable-tv channels and
copies will be made available on the campuses.
An orientation to the Blackboard software will be produced and shown on
the College cable-tv channels and will be made available on the campuses—a CD
version will be produced and distributed if possible. Extensive FAQs for students are maintained on the College web
site. A faculty orientation video/CD
will be produced. The number of
showings/deliveries will be maintained.
Currently,
these services are provided as needed to those not on campus through phone and
email. Each campus technology plan will
include specific details on how they will provide these services to students by
phone and email. The details will
include how students will access these services, response time, specific
services available, the hours they are available, who will respond to the
student and who will provide the services, how students will be notified that
the services are available, and any cost involved. A college-wide review will be conducted and a plan to increase
the availability and quality of these services will drafted, if necessary, for
implementation in 2003-2004.
On-line
resources through VIVA are provided to off-campus faculty, staff and students
through a link on the College web site.
The College currently provides its own proxy server to authenticate
users, but will convert to the VCCS proxy services as soon as they are made
available. The College provides access
on-line access to reference services from its web site, and will work with
students by phone and email.
Currently, these services are
provided as needed to those not on campus through phone and email. Each campus technology plan will include
specific details on how they will provide these services to students by phone
and email. The details will include how
students will access these services, response time, specific services available,
the hours they are available, who will respond to the student and who will
provide the services, how students will be notified that the services are
available, and any cost involved. A
college-wide review will be conducted and a plan to increase the availability
and quality of these services will drafted, if necessary, for implementation in
2003-2004.
The
new PS SIS will implemented during Fall 2002 and will provide web and IVR
access to these services. Currently, all necessary forms are on the College web
site, and these services are provided as needed to those not on campus through
phone and email. Each campus technology
plan will include specific details on how they will provide these services to
students by phone and email. The
details will include how students will access these services, response time,
specific services available, the hours they are available, who will respond to
the student and who will provide the services, how students will be notified
that the services are available, and any cost involved. A college-wide review will be conducted and
a plan to increase the availability and quality of these services will drafted,
if necessary, for implementation in 2003-2004.
The
new PS SIS will implemented during Fall 2002 and will provide web and IVR
access to these services. Currently, all necessary forms are on the College web
site, and these services are provided as needed to those not on campus through
phone and email. Each campus technology
plan will include specific details on how they will provide these services to
students by phone and email. The
details will include how students will access these services, response time,
specific services available, the hours they are available, who will respond to
the student and who will provide the services, how students will be notified
that the services are available, and any cost involved. A college-wide review will be conducted and
a plan to increase the availability and quality of these services will drafted,
if necessary, for implementation in 2003-2004.
The
new PS SIS will implemented during Fall 2002 and will provide web access to
increased advising information for students. Currently, these services are
provided as needed to those not on campus through phone and email. Each campus technology plan will include
specific details on how they will provide these services to students by phone
and email. The details will include how
students will access these services, response time, specific services
available, the hours they are available, who will respond to the student and
who will provide the services, how students will be notified that the services
are available, and any cost involved. A
college-wide review will be conducted and a plan to increase the availability
and quality of these services will drafted, if necessary, for implementation in
2003-2004.
The
College Technology Help Desk provides support for students on general technology
issues. Students are encouraged to make
primary initial contact with the Help Desk by email, with follow-up by calls
from the Help Desk staff to the students.
Students who cannot email the Help Desk can make contact by phone. The
Help Desk operates Monday – Friday 8:00 a.m. to 9 p.m. and Saturdays 8:00 a.m.
– 5:00 p.m. A special Distance
Learning Hotline is maintained by the Extended Learning Institute. Staff are available at this number to assist
distance learning students Monday – Thursday 8:30 a.m – 8:30 p.m, Fridays 8:30
a.m. – 5:00 p.m. and Saturdays 9:00 a.m. – 4:00 p.m. Extensive FAQs are also maintained on the College web site.
Currently,
bookstore services are available to students by phone (including an toll-free
number), email, and on the web.
The
Dean of Instructional and Information Technology will coordinate with the
appropriate College Working Groups and the campuses to insure these services
are provided to students electronically and that appropriate reviews and future
plans are developed. Members of his
staff are currently on all the appropriate Working Groups. Appropriate usage statistics will be
collected and reported.
Instructional Development support for distance learning will be provided by Instructional Technologists at the Extended Learning Institute. Instructional Development support for other users will be provided by the staff at the Technical Applications Center and by Instructional Support staff assigned to the LRS at the Annandale campus. TAC will arrange for workshops will be provided at all the campuses focusing on instructional development issues in addition to technology-related training.
The Associate Dean for Instructional Technology will monitor compliance with distance learning and instructional technology policies and report to the College Division Chairs roundtable and to the College Distance Learning Committee annually. The Associate Dean will make sure that all Division Chairs and faculty are made aware of the applicable policies at the beginning of the academic year and make sure the policies are readily available on the College Web site.
The College will develop and implement a training plan to reach 100% of all faculty and staff as part of its implementation of the new SIS, AIS and MIS systems. The Dean for Instructional the Information Technology will be responsible for coordinating this training as part of the implementation plan.
The College Human Resources Office will provide a list of all current VCCS technology certification held by faculty and staff to the appropriate units heads at the start of the academic year so that it can be considered as annual performance plans and evaluations are completed. The Technical Applications Center, in conjunction with the College Human Resources Office, will conduct specific activities during the year to assist faculty and staff achieve certification. The College goal will be that 100% of all faculty and staff reach Level 1 Certification and at least 60% reach Level 2 Certification by the end of FY 2003.
Service Level Agreements (SLAs) have been developed and posted on the College Web Site for Information Technology Support Services, Programming Support Services, the College Television Center and the Technical Applications Center. By the start of Fall 2002, SLAs will also be posted for campus-based IT services. Measurement of how well each unit achieves its SLAs will be conducted annually. Reviews of these SLAs will also be conducted annually.
SLAs
have been developed and posted on the College Web Site for all IT services
including customer services, instructional design and help desk. SLAs for other learning resources services
will be developed by the end of FY 2003.
Measurement of how well each unit achieves its SLAs will be conducted
annually. Reviews of these SLAs will
also be conducted annually.
All units which report to a member of the Administrative Council will maintain a current web home page. These pages will be reviewed and updated as necessary at least every 6 months. Campus/Unit Technology Plans will identify the Webmaster, person responsible or procedures that will be used to maintain these web sites.
ITSS
will insure that all network file and print services are in compliance with the
guidelines. Compliance will be reviewed
annually.
ITSS will operate a POP3 compliant e-mail service, including directory services for all faculty and staff. The College will convert its current student e-mail service to the service provided by the VCC Technical Utility during Summer 2002. The College will continue to provide web space for students.
ITSS will maintain the necessary documentation to meet this standard, and will comply with all relevant VCCS security recommendations. The plans will be reviewed annually, and recovery processes also will be tested annually.
Academic and Student Services will monitor compliance by reporting on the number of students enrolled in the courses identified as meeting student computer competency requirements, the number taking the Skill-Check waiver exam, and the number (if any) of graduates receiving exceptions to this policy.
The College will continue to follow its SIS implementation plan with a scheduled conversion during Fall 2002. The College will also make all the necessary conversions to accommodate the new SIS, and will ensure any new systems installed are compatible with the new SIS. The College will provide the staff necessary to compete the conversion, and will insure all faculty and staff receive appropriate training to make the conversion successful.
The College will fully participate in the VCCS AIS project as soon as it is initiated.
The College has already implemented Resource25 on a limited basis, and will fully implement it after conversion to the new SIS. Resource25 should be fully implemented by Summer 2003.
The College Distance Learning Committee will develop a distance learning plan for the College that addresses identified needs. ELI will track enrollments, number of filled (closed) sections, total offerings and student evaluations consistent with the plan.
The Dean of Instructional and Information Technology will draft a plan for review by the LRS Working Group, Distance Learning Committee, College TLTR, and Information Technology Committee that addresses these issues. For traditional classes, the plan will specifically identify strategies for increasing communication with students, providing students with access to information, effective use of VIVA and other on-line learning resources, providing student support to students not on campus, and effective use of open learning labs to support traditional instruction, effective use of smart classrooms by faculty and students, use of Blackboard in traditional classes, and effective use of e-mail. Among the goals for traditional classes will be web pages for all faculty with at least current contact information and current copies of syllabi, and increases in:
·
use of student
e-mail to contact faculty in non-distance learning courses
·
number of hits on
student support and VIVA web sites
·
number of students
using on-line reference services
·
number of new
faculty making use of open computer labs
·
number of faculty
using smart classrooms
·
new classes using
Blackboard
In addition, the goals for distance learning classes will include increases in completion rates for courses that add technology, increased use of on-line testing, and increased student use of on-line student services information.
The Distance Learning Committee in conjunction with the Office of Institutional Research will design a research study to examine the relationship of technology use and the use of smart classrooms to retention and grade distribution.
ELI will list all distance learning courses available and appropriate to students outside Northern Virginia with the VCCS Online course directory, and will make sure the VCCS Online course directory is prominently listed on the College web site.
The College has already upgraded its network to accommodate video to the desktop and is in the process of installing VoIP phones to replace its current phone system. The College will continue to monitor the network and will make adjustments as necessary.
Each division will attempt to meet this standard.
The College will insure that all part-time staff that require a PC will have access to one that meet the useful life definition.
The College currently provides computers for student use in excess of 12% of FTES.
The College has already increased the number of full-time technical support positions at each campus beyond the number originally specified in the 1996 VCCS Technology Expectations and funded by the VCCS. Additional staff are needed, and will be employed as funds allow.
The College has already implemented one Commonwealth Conference Room using H.323 technology from VCON, and has upgraded its compressed video equipment on each campus with the Galaxy upgrade from VTEL as originally specified by the VCCS.
College Goals
and Objectives for 2002 - 2003
In addition to the Chancellor’s Objectives established by the VCCS, NVCC has established the following technology-related goals and objectives. These goals and objectives were the product of the College's strategic planning process.
Vision Statement: “To be a learning-centered organization that promotes
student success.”
Goal 1:
Faculty and Staff: “To provide a diverse, highly qualified, energetic, and
dynamic faculty and staff dedicated to and enhancing student success.”
Objective 1.1: To attract and retain a qualified and diverse faculty and staff.
Objective 1.2: To provide opportunities for faculty and staff revitalization through continuing professional growth.
Goal 2: Resources and Environment: “To develop and acquire
adequate fiscal, capital, and community resources and to use these resources
efficiently and effectively to provide the physical environment and tools
necessary to assure student success.”
Objective 2.1: To increase funding by __% through partnerships with local jurisdictions, businesses, organizations, individuals, etc. to supplement available college resources.
Objective 2.2: To successfully acquire funding for 60% of the projects in the capital outlay plan and to complete 40% of the funded items in the plan.
Goal 3:
Support Services: “To provide an array of quality support services that enhance
student success.”
Objective 3.1: Successfully implement the Student Information System project by June 30, 2002.
Objective 3.2: Develop a plan to ensure accessibility and responsiveness of the Testing Centers to better accommodate on-campus and ELI students.
Objective 3.3: To develop a plan to provide on-line support services for all students.
Goal 4:
Instructional Program: “To provide an instructional program that is accessible,
affordable, and educationally sound that supports the needs of a diverse
student body and enhances student success.”
Objective 4.1: Retain 35% of our students from Fall to Fall.
Objective 4.2: To increase the opportunities for distributed learning by 5%.
Special Technology-Related Initiatives Supported by Regular College Funds:
Distance Education: The College provides an extensive array of
distance learning courses that are funded from the regular College budget. In additional to more than 180 different
asynchronous courses available through a variety of formats, the College offers
synchronous courses through the VCCS compressed video network. Students can also earn several complete
degrees through asynchronous courses.
Support for distance education comes from the Extended Learning
Institute, the Campus LRCs and the Campus Testing Centers. There are more than 15,000 enrollments in
distance education courses annually.
Development of new courses and new services for distant learners is an
on-going process.
Support for Academic Technology Use: Both Technology Plan funds and regular College funds are used to support academic technology use in distance and campus-based learning for academic and student support programs.
For faculty and staff support, faculty and staff receive
technology applications training through the Technical Applications Center
(TAC), Extended Learning Institute, Human Resources, campus TLTR initiatives,
and one-on-one mentoring from colleagues (e.g. Dogwood project). Some of the campuses have built mentoring
into their campus technology plans and use campus technology funds to support these
activities.
Internet/web use has become a job expectation for faculty and staff as
well as maintenance of a Web presence.
The College’s M&O funds, along with Technology Plan funds, provide
the services of the Technical Application Center and the Extended Learning
Institute to train and support faculty and staff in web development. Annandale and Loudoun campuses also have
dedicated staff to assist faculty with web use and web site development.
Many distance learning courses at NVCC and many traditional courses use the Blackboard course management system to deliver distance learning. The College will convert to the new VCCS Blackboard server as soon as it is operational.
A large proportion of campus classrooms are now equipped with a computer and a projector for instructional use as the result of Technology Plan funds. Classroom of the Future Funds will be used to increase the number of equipped classrooms on where all rooms have not yet been equipped.
For student support programs, the new SIS system will provide students online access to their grades, unofficial transcripts, and course registration. The necessary technical infrastructure has been installed.
The College publishes a Student Technology Guide written to help students to learn how to use the technology resources available to them at NVCC.
Technology Plan funds support P-14 positions at the IT Helpdesk used by faculty, staff, administrators, and students at NVCC.
College funds are used to offer students online library support -- campus as well as distance learning students can email the reference librarian with questions.
Some of the campuses use campus funds to offer online Writing Centers --
students (including Distance Learning students) can submit writing assignments
via email and receive a written email consultation.
Electronic resources (e.g. VIVA) are incorporated into teaching and learning activities of distance and campus based students through a grant where librarians at NVCC work with instructors in a variety of disciplines to develop "library assignments" that make use of VIVA, thereby effecting an "information literacy across the curriculum" project.
Access to Microsoft software for IST
classes is provided through membership in the MS Developers Network.
2002-2003 College Technology
Plan and Budget
The strategies and
related budgets that follow have been established to achieve the VCCS and NVCC
goals and objectives. To identify
appropriate strategies, the campuses reviewed the results of their prior year
technology plans and established priorities through the College Information
Technology Committee. Campus responses
to the annual VCCS Technology Survey were also used to identify the appropriate
strategies to include in this plan.
Individual campuses and units will establish specific objectives and
plans for their role in implementing each of these strategies. Campus, ELI and College Staff TLTRs will
also be expected to play a role in developing campus plans.
Funding for the budgets below comes from several sources: VCCS Technology Funds allocated to the College to support its Technology Plan and additional Infrastructure Support Funds designated by the College from its M&O budget to operate the college-wide technical infrastructure and application support. Funding Levels for 2002-2003 are: $582,906 from Technology General Funds $2,232,270 from the Student Technology Fee, $810,613 from Equipment Trust Fund, and $600,000 in College Infrastructure and Application Support Funds. Surplus Technology Fees collected in prior years and held as a reserve may be used to enhance or replace College M&O contributions to the Technology Plan.
2002-2003 NVCC Technology Plan Budget Narrative
CAMPUS and UNIT
SUPPORT
|
|
Technology
Funds |
ETF
Funds |
College
M&O Central Infrastructure and Application Support Funds |
|
Supplement for campus technology staff salaries Staff to provide technical support at the campus and desktop level. |
500,000 |
|
|
|
|
|
|
|
|
Campus-based Technology Support Offices and Campuses must develop detailed plans for allocation of these funds. (Funds in this category may be used for any technology-related purpose provided that strategies and appropriate funding to achieve at least the following specific objectives are included in the campus plan.) Web Page Maintenance for all units Each College Staff and Campus office/unit will maintain an up-to-date web site. The College Marketing and Public Affairs Office will also maintain a news and events presence on the College web site and cable-tv network. Web pages will be reviewed and updated at least every 6 months and will make significant progress toward being Section 508 compliant to meet federal technology accessibility standards. The plan will identify the webmaster responsible for each site.
Services
referenced in Chancellors Objectives E2 Access to Tutoring and Mentoring
services from off campus. Access to
Enrollment & Student Records services from off campus Access to Financial Aid services
from off campus Access to advising from off
campus Keeping Instructional Software Current (Chancellors Objective B5) The campus plan will show funds
allocated where necessary to update academic software so that it is no more
than one version out of date. Distribution of funds: Funds distributed by number of Technology Plan computers. |
243,750 |
|
|
|
|
|
|
|
|
Technical Applications Development Support. To increase the quantity and quality of technology-based materials and solutions, individuals will be provided at TAC to provide application support to faculty and staff, to assist campus faculty to develop or use technology in instruction, and to work with TAC as a campus liaison. (2 courses for 2 semesters each for five people) |
32,000 |
|
|
|
|
|
|
|
|
Technical Applications Center Operations Support Office operations (supplies, small tools, operational expenses, workshops for College faculty and staff, office support P-14 staff, duplicating, training, subscriptions, travel, etc.) |
|
|
70,000 |
|
|
|
|
|
|
Campus Lab Support To insure support so campus labs are open Monday-Friday days and at least Monday-Thursday evenings and on Saturday. Distribution of funds to be by campus FTE formula with a minimum to each campus to insure 6th day coverage. Specific hours being supported by these funds will be shown in the Campus Technology Plan. |
220,000 |
|
|
|
|
|
|
|
|
Campus/Unit Technology Manager Support Funds for infrastructure support costs at campuses and units. Distribution of funds to 5 campus & college staff based on number of technology plan computers. |
25,000 |
|
|
|
|