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Northern Virginia Community College

 

 

 

College

Technology Plan

 

2002 - 2003

 

 

As approved by the NVCC Information Technology Committee

And by the NVCC Administrative Council

 

 

 

 

6/26/02

 

 


Introduction

Over the past six years, Northern Virginia Community College has successfully implemented each of its annual Technology Plans.  There are now modern computers on every faculty and staff desk, and there are hundreds of computers for students.  Modern office software and access to the Internet is on every computer.  Faculty and staff have participated in hundreds of hours of technology and technology tools training.  E-mail for all faculty, staff and students has been implemented.  There are over 180 distance education courses, many on the Web, and the Web is a significant component in dozens of courses.  Every computer is connected to the College-wide network, and all classrooms are also connected to the network.  The College has an extensive presence on the Web, making it a critical communication link with students and the community at large.  The College has also implemented a comprehensive support and governance structure including desktop technical support, a College-wide help desk, and automated support tools to allow remote loading of software and remote asset management.

The following Technology Plan list expectations (goals and objectives) set by the VCCS and the College's own goals and objectives for technology.  It also establishes broad strategies and budgets for accomplishing those objectives.  Each campus and major unit will develop more specific goals, objectives and strategies for meeting its component of this plan.

Funding for the budgets included in this plan come from several sources.  First, there is technology funding provided by the VCCS that comes from M&O funds and student technology fees.  Second, there is an Equipment Trust Fund allocation.  The third source of funds is provided by the College's M&O budget in the form of central infrastructure support funds.  The allocation of funds from each of these sources is provided in the plan.

 

NVCC’s Plan to Meet the Chancellor’s Objectives for the 2002-2004 Biennium

 

By the end of the 2002-2004 biennium, it is expected that each college will have achieved the following “list of expectations”.   Word reviewing marks (line through and underline) show entries that are changes for this biennium.  All other entries are continuations from the previous budget periods.

A.     Desktops

1.         Each full-time faculty and staff member’s desktop will include a microcomputer that meets hardware and software technical or useful life definitions as recommended by the Technology Council and approved by the Advisory Council of Presidents.

The College will purchase a number of new PCs at least equal to Ľ of the full-time faculty and staff each year, and make sure that no faculty or staff member has a PC older than 4years. 

2.         All faculty and staff microcomputers will be connected to the campus network.

All PCs will be connected to the campus network.


3.         Faculty and staff members will use general office software tools on a regular basis, to improve efficiency and effectiveness and to communicate with each other and with students.

The College will use general office software, including email, to conduct business.  All PCs will be equipped with the current college versions of software.  All faculty and staff will have email accounts. 

4.         General office software shall be kept current.  Each college would not be more than one generation behind the current version (i.e., about 18 months maximum behind a current release).  Virus software shall be the current version at all times.

The College will upgrade labs and faculty teaching general office software to Microsoft Office XP during Summer 2002 in time to teach for the Fall Semester.  All College PCs will be upgraded to Office XP as the College standard by the end of Spring 2003, assuming that it does not create problems with the implementation of the new SIS.

The College will keep its current virus protection current and will continue to send out regular reminders to all faculty and staff to upgrade their virus protection definitions.  The College will participate in the System-wide licensing of virus protection software.

B.      Classrooms and Labs

1.         Each college will maintain at least one Commonwealth Videoconference Center on each campus following the guidelines as recommended by the Technology Council and approved by ACOP.

The College will maintain at least one Commonwealth Videoconference Center on each campus and will renew the maintenance agreements on this equipment.

 

2.          Each college will maintain microcomputers that meet technical or useful life definitions as recommended by the Technology Council and approved by the Advisory Council of Presidents, and that total 7% of full-time equivalent students (FTES) in classrooms or labs or other student accessible locations.

The College will purchase and install a number of new PCs at least equal to Ľ of the minimum number required by these expectations each year for use in student accessible locations, and will make sure that the total in these locations equals at least 7% of the College FTES.  The College will also insure that all PCs older than the maximum life recommended by the Technology Council and approved by the Advisory Council of Presidents are removed from use.

3.         Each college will maintain an electronic classroom on each campus that includes a microcomputer that can be connected to the local area network, and a projection and display system.

The College will maintain at least one electronic classroom on each campus.  Classroom of the Future Funds will be allocated to each campus and ELI proportionally to their enrollments and will dedicate these funds to increasing the number of electronic classrooms until all the classrooms are suitably equipped.

4.         All classroom and lab microcomputers are connected or have the capability of being connected to the campus network.  Each college shall document exceptions for bonafide instructional purposes, such as microcomputer repair programs.

All classroom and lab PCs will be connected to the network, unless a bonafide instructional exception exists.  These exceptions will be documented in writing and maintained centrally on the campus. 

5.         Instructional software shall be kept current.  Each college would not be more than one generation behind the current version (i.e., about 18 months maximum behind a current release).  Each college shall document exceptions for bonafide instructional purposes, such as microcomputer repair programs.  Virus software shall be the current version at all times.

The College will survey instructional software used in the labs on the campuses and at ELI, to insure that it is no more than 18 months behind the current version.  Funds will be dedicated to upgrading or adding to instructional software.  Bonafide instructional exceptions will be documented in writing and maintained centrally on the campus.  The College will keep its current virus protection current and will continue to send out regular reminders to upgrade their virus protection definitions.  The College will participate in the System-wide licensing of virus protection software.

C.     General computers

1.         Each college will maintain a sufficient number of microcomputers that meet hardware and software technical or useful life definitions as recommended by the Technology Council and approved by the Advisory Council of Presidents, for other administrative functions such as libraries, servers, and student kiosks, etc.

The College will conduct an annual survey insure that computers for general use exist in sufficient number and meet the needs of the College community.   These computers will meet the established hardware and software useful life definitions.  The College will also insure that all PCs older than the maximum life recommended by the Technology Council and approved by the Advisory Council of Presidents are removed from use.

2.         Servers shall have appropriate security precautions as defined by guidelines approved by the Technology Council and Advisory Council of Presidents.

All servers will be maintained centrally on the campuses or at the College computer center under the direct control of IT staff.  The college will operate in compliance with the security guidelines recommended by the Technology Council and approved by the Advisory Council of Presidents.  Periodic security audits will be performed.

D.     Networks

1.         The campus network will meet guidelines for cabling and service levels. Retrofit of existing wire closets may require exceptions to the guidelines due to current wall, etc. structures.

The College ITSS will verify annually that the campus networks meet the established guidelines and service levels.  Network service levels as defined by SLAs will be measured and reported.

2.         The campus network will be accessible in all campus locations (offices, labs, classrooms, auditoria, etc.).

All campus locations will have access to the campus network without having to swap connections with other locations.

3.         Each campus network will be connected to Net.Work.Virginia Next Generation following the System Office instructions.  A campus must follow guidelines for electronics and network services for connection to Net.Work.Virginia Next Generation thereby insuring operability for all participants.

The College will follow established guidelines for connection to Net.Work.Virginia. Next Generation, and will insure that all campus networks are connected.

4.         Network devices shall have appropriate network security precautions install as defined in the guidelines approved by the Technology Council and Advisory Council of Presidents.

The college will operate in compliance with the security guidelines recommended by the Technology Council and approved by the Advisory Council of Presidents.  Periodic security audits will be performed. 

5.         Faculty, staff, and students will have dial-in access to the VCCS by either 1) an on-campus dial-in service or 2) a local Internet service provider (ISP) dial-in access services.

The College will maintain a central home page that provides links to all College web sites and to the VCCS home page.  The College home page will be accessible to anyone on the Internet.  The College will determine if there are adequate commercial ISPs to meet faculty, staff and student dial-in access needs.  Provided there is adequate commercial availability, the College will not provide dial-in service for general use.

 

E.      Support (Instructional Technology, Distance Learning, Administrative)

1.         Each college will provide an on-campus professional development program that maximizes faculty and staff exposure and includes the following categories:

a.              General office tools & techniques

b.              Instructional tools & techniques

a).       courseware management software

b).      Multimedia software and hardware

c).       VIVA resources

d).      information literacy skills and standards

e).       other instructional applications e.g., Autodesk,  MERLOT, etc.

c.              New application tools and techniques

Each campus will conduct workshops/meetings during the Fall and Spring with the goal of increasing faculty and staff awareness of the current College state of the art in each of the areas listed above.  The goal will be to reach at least 80% of all faculty and staff with these sessions.    Each campus technology plan will include specific plans for achieving and measuring this objective.

2.         Each college will identify in their plan the approach for providing access to student and instructional support services that enable electronic learning activities, including:

a.              orientation services

STD 100 will be offered through distance learning by ELI and some campuses.  The College will make available an orientation CD.  An orientation to the College video will be produced and shown on the College cable-tv channels and copies will be made available on the campuses.  An orientation to the Blackboard software will be produced and shown on the College cable-tv channels and will be made available on the campuses—a CD version will be produced and distributed if possible.  Extensive FAQs for students are maintained on the College web site.  A faculty orientation video/CD will be produced.  The number of showings/deliveries will be maintained.

b.              tutorial and mentoring services

Currently, these services are provided as needed to those not on campus through phone and email.  Each campus technology plan will include specific details on how they will provide these services to students by phone and email.  The details will include how students will access these services, response time, specific services available, the hours they are available, who will respond to the student and who will provide the services, how students will be notified that the services are available, and any cost involved.  A college-wide review will be conducted and a plan to increase the availability and quality of these services will drafted, if necessary, for implementation in 2003-2004.

c.              learning and information resources services

On-line resources through VIVA are provided to off-campus faculty, staff and students through a link on the College web site.  The College currently provides its own proxy server to authenticate users, but will convert to the VCCS proxy services as soon as they are made available.  The College provides access on-line access to reference services from its web site, and will work with students by phone and email.  Currently, these services are provided as needed to those not on campus through phone and email.  Each campus technology plan will include specific details on how they will provide these services to students by phone and email.  The details will include how students will access these services, response time, specific services available, the hours they are available, who will respond to the student and who will provide the services, how students will be notified that the services are available, and any cost involved.  A college-wide review will be conducted and a plan to increase the availability and quality of these services will drafted, if necessary, for implementation in 2003-2004.

d.              enrollment and student records services

The new PS SIS will implemented during Fall 2002 and will provide web and IVR access to these services.  Currently, all necessary forms are on the College web site, and these services are provided as needed to those not on campus through phone and email.  Each campus technology plan will include specific details on how they will provide these services to students by phone and email.  The details will include how students will access these services, response time, specific services available, the hours they are available, who will respond to the student and who will provide the services, how students will be notified that the services are available, and any cost involved.  A college-wide review will be conducted and a plan to increase the availability and quality of these services will drafted, if necessary, for implementation in 2003-2004.

e.              financial aid services

The new PS SIS will implemented during Fall 2002 and will provide web and IVR access to these services.  Currently, all necessary forms are on the College web site, and these services are provided as needed to those not on campus through phone and email.  Each campus technology plan will include specific details on how they will provide these services to students by phone and email.  The details will include how students will access these services, response time, specific services available, the hours they are available, who will respond to the student and who will provide the services, how students will be notified that the services are available, and any cost involved.  A college-wide review will be conducted and a plan to increase the availability and quality of these services will drafted, if necessary, for implementation in 2003-2004.

 

f.               advising services

The new PS SIS will implemented during Fall 2002 and will provide web access to increased advising information for students.  Currently, these services are provided as needed to those not on campus through phone and email.  Each campus technology plan will include specific details on how they will provide these services to students by phone and email.  The details will include how students will access these services, response time, specific services available, the hours they are available, who will respond to the student and who will provide the services, how students will be notified that the services are available, and any cost involved.  A college-wide review will be conducted and a plan to increase the availability and quality of these services will drafted, if necessary, for implementation in 2003-2004.

g.              help desk services

The College Technology Help Desk provides support for students on general technology issues.  Students are encouraged to make primary initial contact with the Help Desk by email, with follow-up by calls from the Help Desk staff to the students.  Students who cannot email the Help Desk can make contact by phone. The Help Desk operates Monday – Friday 8:00 a.m. to 9 p.m. and Saturdays 8:00 a.m. – 5:00 p.m.   A special Distance Learning Hotline is maintained by the Extended Learning Institute.  Staff are available at this number to assist distance learning students Monday – Thursday 8:30 a.m – 8:30 p.m, Fridays 8:30 a.m. – 5:00 p.m. and Saturdays 9:00 a.m. – 4:00 p.m.  Extensive FAQs are also maintained on the College web site.

h.              bookstore services

Currently, bookstore services are available to students by phone (including an toll-free number), email, and on the web. 

i.                coordinate the provision of the services listed above

The Dean of Instructional and Information Technology will coordinate with the appropriate College Working Groups and the campuses to insure these services are provided to students electronically and that appropriate reviews and future plans are developed.  Members of his staff are currently on all the appropriate Working Groups.  Appropriate usage statistics will be collected and reported.

3.         Provide instructional design support for faculty using technology for teaching and learning

Instructional Development support for distance learning will be provided by Instructional Technologists at the Extended Learning Institute.  Instructional Development support for other users will be provided by the staff at the Technical Applications Center and by Instructional Support staff assigned to the LRS at the Annandale campus.  TAC will arrange for workshops will be provided at all the campuses focusing on instructional development issues in addition to technology-related training.

4.         Each college will monitor compliance with distance learning and instructional technology policies and procedures outlined in the VCCS Distance Learning Management Model, VDEN Administrative Procedures, VDEN Academic Standards, and the VCCS Distance Learning Quality Assurance Plan for Asynchronous Courses.

The Associate Dean for Instructional Technology will monitor compliance with distance learning and instructional technology policies and report to the College Division Chairs roundtable and to the College Distance Learning Committee annually.  The Associate Dean will make sure that all Division Chairs and faculty are made aware of the applicable policies at the beginning of the academic year and make sure the policies are readily available on the College Web site.

5.         Each college will provide training for faculty and staff as needed to implement the PeopleSoft SIS, AIS, and MIS systems, including training in Oracle products.

The College will develop and implement a training plan to reach 100% of all faculty and staff as part of its implementation of the new SIS, AIS and MIS systems.  The Dean for Instructional the Information Technology will be responsible for coordinating this training as part of the implementation plan.

6.         Each college will continue to implement a technology certification program by the faculty and staff. 

The College Human Resources Office will provide a list of all current VCCS technology certification held by faculty and staff to the appropriate units heads at the start of the academic year so that it can be considered as annual performance plans and evaluations are completed.  The Technical Applications Center, in conjunction with the College Human Resources Office, will conduct specific activities during the year to assist faculty and staff achieve certification.  The College goal will be that 100% of all faculty and staff reach Level 1 Certification and at least 60% reach Level 2 Certification by the end of FY 2003.

7.         Each college will maintain a service level agreement for technical services support.

Service Level Agreements (SLAs) have been developed and posted on the College Web Site for Information Technology Support Services, Programming Support Services, the College Television Center and the Technical Applications Center.  By the start of Fall 2002, SLAs will also be posted for campus-based IT services.  Measurement of how well each unit achieves its SLAs will be conducted annually.  Reviews of these SLAs will also be conducted annually.

8.         Each college will maintain a service level agreement for customer services support, to include instructional design support and help desk functions.

SLAs have been developed and posted on the College Web Site for all IT services including customer services, instructional design and help desk.  SLAs for other learning resources services will be developed by the end of FY 2003.  Measurement of how well each unit achieves its SLAs will be conducted annually.  Reviews of these SLAs will also be conducted annually.

F.      Applications and Services

1.         Each college will maintain a World Wide Web (WWW) home page and topic pages.  WWW pages should be managed for public relations and content accuracy.  They should provide general college information services.

All units which report to a member of the Administrative Council will maintain a current web home page.  These pages will be reviewed and updated as necessary at least every 6 months.  Campus/Unit Technology Plans will identify the Webmaster, person responsible or procedures that will be used to maintain these web sites.

2.         Network file and print services shall meet guidelines as recommended by the Technology Council and approved by ACOP. 

ITSS will insure that all network file and print services are in compliance with the guidelines.  Compliance will be reviewed annually.

3.         Each college shall provide a POP3 compliant e-mail service, including directory services, for every faculty, staff, and student member.

ITSS will operate a POP3 compliant e-mail service, including directory services for all faculty and staff.  The College will convert its current student e-mail service to the service provided by the VCC Technical Utility during Summer 2002.  The College will continue to provide web space for students.

4.         Each college will provide the capability for on-line registration for services (e.g. e-mail, distance learning courses), which will include appropriate directory services and security systems.

The College will maintain its current IVR for telephone registration and will accept registrations by e-mail or phone for distance learning courses at ELI.  Students will be able to check open section availability over the web.      The College will convert to the new SIS during Fall 2002, which will provide both IVR and secure on-line registration.

5.         Each college will complete and maintain all planning documents outlined in COV ITRM Standard SEC20000-01.1.  These include business impact and risk assessments for each campus to identify appropriate security, firewall, and disaster recovery processes that need to be installed following the appropriate VCCS models.

ITSS will maintain the necessary documentation to meet this standard, and will comply with all relevant VCCS security recommendations.  The plans will be reviewed annually, and recovery processes also will be tested annually.

6.         Each college will monitor compliance with VCCS policy 5.2.0.1 Computer Competency Requirements.

Academic and Student Services will monitor compliance by reporting on the number of students enrolled in the courses identified as meeting student computer competency requirements, the number taking the Skill-Check waiver exam, and the number (if any) of graduates receiving exceptions to this policy.

 

7.         Each college will develop a plan to and will deploy the new SIS.  Each college will participate in the conversion of existing systems to new technologies in order to accommodate the new SIS databases.

The College will continue to follow its SIS implementation plan with a scheduled conversion during Fall 2002.  The College will also make all the necessary conversions to accommodate the new SIS, and will ensure any new systems installed are compatible with the new SIS.  The College will provide the staff necessary to compete the conversion, and will insure all faculty and staff receive appropriate training to make the conversion successful.

8.         Each college will develop a plan to and will deploy the new AIS.  Each college will participate in the conversion of existing systems to new technologies in order to accommodate the new AIS databases.

The College will fully participate in the VCCS AIS project as soon as it is initiated.

9.         Each college will improve facilities scheduling, usage, and reporting through appropriate Resource25 modules.

The College has already implemented Resource25 on a limited basis, and will fully implement it after conversion to the new SIS.  Resource25 should be fully implemented by Summer 2003.

10.     Each college will develop a plan to address college, and system wide, programming needs through distance learning.

The College Distance Learning Committee will develop a distance learning plan for the College that addresses identified needs.  ELI will track enrollments, number of filled (closed) sections, total offerings and student evaluations consistent with the plan.

11.     Each college will develop a plan to utilize instructional technology to increase access and enhance student success in the traditional classroom and distance learning.

The Dean of Instructional and Information Technology will draft a plan for review by the LRS Working Group, Distance Learning Committee, College TLTR, and Information Technology Committee that addresses these issues.  For traditional classes, the plan will specifically identify strategies for increasing communication with students, providing students with access to information, effective use of VIVA and other on-line learning resources, providing student support to students not on campus, and effective use of open learning labs to support traditional instruction, effective use of smart classrooms by faculty and students, use of Blackboard in traditional classes, and effective use of e-mail.  Among the goals for traditional classes will be web pages for all faculty with at least current contact information and current copies of syllabi, and increases in:

·                    use of student e-mail to contact faculty in non-distance learning courses

·                    number of hits on student support and VIVA web sites

·                    number of students using on-line reference services

·                    number of new faculty making use of open computer labs

·                    number of faculty using smart classrooms

·                    new classes using Blackboard

In addition, the goals for distance learning classes will include increases in completion rates for courses that add technology, increased use of on-line testing, and increased student use of on-line student services information.

The Distance Learning Committee in conjunction with the Office of Institutional Research will design a research study to examine the relationship of technology use and the use of smart classrooms to retention and grade distribution.

12.     Each college will list distance learning courses with the “VCCS Online” course directory.

ELI will list all distance learning courses available and appropriate to students outside Northern Virginia with the VCCS Online course directory, and will make sure the VCCS Online course directory is prominently listed on the College web site.

G.   Expectations based upon funding availability

The following expectations are contingent upon the General Assembly providing sufficient technology funds to cover the costs.

1.         Colleges will continue to upgrade the campus network to accommodate video to the desktop and/or VoIP.

The College has already upgraded its network to accommodate video to the desktop and is in the process of installing VoIP phones to replace its current phone system.   The College will continue to monitor the network and will make adjustments as necessary.

2.         Colleges will equip additional electronic classrooms per campus that provide a microcomputer that can be connected to the local area network, and a projection and display system.

The College has equipped all classrooms at several campuses, and over 25% of all classrooms at the other campuses.  Classroom of the Future funds will be allocated to increase the number of equipped classrooms.

3.         Colleges will provide microcomputers for adjunct faculty use in a ratio of 1 microcomputer for every 20 full-time equivalent adjunct faculty (FTEFA).

Each division will attempt to meet this standard.

4.         Colleges will identify part-time staff positions that have microcomputer access needs.  Each identified part-time staff member’s desktop will include a microcomputer that meets technical or useful life definitions as recommended by the Technology Council and approved by the Advisory Council of Presidents.

The College will insure that all part-time staff that require a PC will have access to one that meet the useful life definition.

5.         Colleges will maintain microcomputers that meet hardware and software technical or useful life definitions as recommended by the Technology Council and approved by the Advisory Council of Presidents, and that total 14% of full-time equivalent students (FTES) in classrooms or labs.

The College currently provides computers for student use in excess of 12% of FTES.

6.         Colleges will employ one additional technical support position per campus.

The College has already increased the number of full-time technical support positions at each campus beyond the number originally specified in the 1996 VCCS Technology Expectations and funded by the VCCS.  Additional staff are needed, and will be employed as funds allow.

7.         Each college will implement and maintain one Commonwealth Conference Room using H.323 technology.

The College has already implemented one Commonwealth Conference Room using H.323 technology from VCON, and has upgraded its compressed video equipment on each campus with the Galaxy upgrade from VTEL as originally specified by the VCCS.

 

College Goals and Objectives for 2002 - 2003

In addition to the Chancellor’s Objectives established by the VCCS, NVCC has established the following technology-related goals and objectives.  These goals and objectives were the product of the College's strategic planning process.

Vision Statement: “To be a learning-centered organization that promotes student success.”

Goal 1: Faculty and Staff: “To provide a diverse, highly qualified, energetic, and dynamic faculty and staff dedicated to and enhancing student success.”

Objective 1.1: To attract and retain a qualified and diverse faculty and staff.

Objective 1.2: To provide opportunities for faculty and staff revitalization through continuing professional growth.

Goal 2: Resources and Environment: “To develop and acquire adequate fiscal, capital, and community resources and to use these resources efficiently and effectively to provide the physical environment and tools necessary to assure student success.”

Objective 2.1: To increase funding by __% through partnerships with local jurisdictions, businesses, organizations, individuals, etc. to supplement available college resources.

Objective 2.2: To successfully acquire funding for 60% of the projects in the capital outlay plan and to complete 40% of the funded items in the plan.

Goal 3: Support Services: “To provide an array of quality support services that enhance student success.”

Objective 3.1: Successfully implement the Student Information System project by June 30, 2002.

Objective 3.2: Develop a plan to ensure accessibility and responsiveness of the Testing Centers to better accommodate on-campus and ELI students.

Objective 3.3: To develop a plan to provide on-line support services for all students.

Goal 4: Instructional Program: “To provide an instructional program that is accessible, affordable, and educationally sound that supports the needs of a diverse student body and enhances student success.”

Objective 4.1: Retain 35% of our students from Fall to Fall.

Objective 4.2: To increase the opportunities for distributed learning by 5%.

 

Special Technology-Related Initiatives Supported by Regular College Funds:

Distance Education:   The College provides an extensive array of distance learning courses that are funded from the regular College budget.  In additional to more than 180 different asynchronous courses available through a variety of formats, the College offers synchronous courses through the VCCS compressed video network.  Students can also earn several complete degrees through asynchronous courses.   Support for distance education comes from the Extended Learning Institute, the Campus LRCs and the Campus Testing Centers.  There are more than 15,000 enrollments in distance education courses annually.  Development of new courses and new services for distant learners is an on-going process.

 

Support for Academic Technology Use:  Both Technology Plan funds and regular College funds are used to support academic technology use in distance and campus-based learning for academic and student support programs. 

For faculty and staff support, faculty and staff receive technology applications training through the Technical Applications Center (TAC), Extended Learning Institute, Human Resources, campus TLTR initiatives, and one-on-one mentoring from colleagues (e.g. Dogwood project).  Some of the campuses have built mentoring into their campus technology plans and use campus technology funds to support these activities.

Internet/web use has become a job expectation for faculty and staff as well as maintenance of a Web presence.  The College’s M&O funds, along with Technology Plan funds, provide the services of the Technical Application Center and the Extended Learning Institute to train and support faculty and staff in web development.  Annandale and Loudoun campuses also have dedicated staff to assist faculty with web use and web site development.

Many distance learning courses at NVCC and many traditional courses use the Blackboard course management system to deliver distance learning.  The College will convert to the new VCCS Blackboard server as soon as it is operational.

A large proportion of campus classrooms are now equipped with a computer and a projector for instructional use as the result of Technology Plan funds.  Classroom of the Future Funds will be used to increase the number of equipped classrooms on where all rooms have not yet been equipped.

For student support programs, the new SIS system will provide students online access to their grades, unofficial transcripts, and course registration. The necessary technical infrastructure has been installed.

The College publishes a Student Technology Guide written to help students to learn how to use the technology resources available to them at NVCC.

Technology Plan funds support P-14 positions at the IT Helpdesk used by faculty, staff, administrators, and students at NVCC.

College funds are used to offer students online library support -- campus as well as distance learning students can email the reference librarian with questions.

Some of the campuses use campus funds to offer online Writing Centers -- students (including Distance Learning students) can submit writing assignments via email and receive a written email consultation.

Electronic resources (e.g. VIVA) are incorporated into teaching and learning activities of distance and campus based students through a grant where librarians at NVCC work with instructors in a variety of disciplines to develop "library assignments" that make use of VIVA, thereby effecting an "information literacy across the curriculum" project.

Access to Microsoft software for IST classes is provided through membership in the MS Developers Network.

 

2002-2003 College Technology Plan and Budget

The strategies and related budgets that follow have been established to achieve the VCCS and NVCC goals and objectives.  To identify appropriate strategies, the campuses reviewed the results of their prior year technology plans and established priorities through the College Information Technology Committee.  Campus responses to the annual VCCS Technology Survey were also used to identify the appropriate strategies to include in this plan.   Individual campuses and units will establish specific objectives and plans for their role in implementing each of these strategies.  Campus, ELI and College Staff TLTRs will also be expected to play a role in developing campus plans.

 

Funding for the budgets below comes from several sources:  VCCS Technology Funds allocated to the College to support its Technology Plan and additional Infrastructure Support Funds designated by the College from its M&O budget to operate the college-wide technical infrastructure and application support.  Funding Levels for 2002-2003 are:  $582,906 from Technology General Funds $2,232,270 from the Student Technology Fee,  $810,613 from Equipment Trust Fund, and $600,000 in College Infrastructure and Application Support Funds.  Surplus Technology Fees collected in prior years and held as a reserve may be used to enhance or replace College M&O contributions to the Technology Plan. 

 


2002-2003 NVCC Technology Plan Budget Narrative

CAMPUS and UNIT SUPPORT

 

Technology Funds

ETF Funds

College M&O Central Infrastructure and Application Support Funds

Supplement for campus technology staff salaries

Staff to provide technical support at the campus and desktop level.

500,000

 

 

 

 

 

 

Campus-based Technology Support

 

Offices and Campuses must develop detailed plans for allocation of these funds.

(Funds in this category may be used for any technology-related purpose provided that strategies and appropriate funding to achieve at least the following specific objectives are included in the campus plan.)

 

Web Page Maintenance for all units

Each College Staff and Campus office/unit will maintain an up-to-date web site.  The College Marketing and Public Affairs Office will also maintain a news and events presence on the College web site and cable-tv network.  Web pages will be reviewed and updated at least every 6 months and will make significant progress toward being Section 508 compliant to meet federal technology accessibility standards. The plan will identify the webmaster responsible for each site.

 

      Services referenced in Chancellors Objectives E2

Access to Tutoring and Mentoring services from off campus.

Access to Enrollment & Student Records services from off   campus

Access to Financial Aid services from off campus

Access to advising from off campus

 

Keeping Instructional Software Current (Chancellors Objective B5)

The campus plan will show funds allocated where necessary to update academic software so that it is no more than one version out of date.

 

Distribution of funds:  Funds distributed by number of Technology Plan computers.

243,750

 

 

 

 

 

 

Technical Applications Development Support.  

To increase the quantity and quality of technology-based materials and solutions, individuals will be provided at TAC to provide application support to faculty and staff, to assist campus faculty to develop or use technology in instruction, and to work with TAC as a campus liaison.  (2 courses for 2 semesters each for five people)

 

32,000

 

 

 

 

 

 

Technical Applications Center Operations Support

Office operations (supplies, small tools, operational expenses, workshops for College faculty and staff, office support P-14 staff, duplicating, training, subscriptions, travel, etc.)

 

 

70,000

 

 

 

 

Campus Lab Support

To insure support so campus labs are open Monday-Friday days and at least Monday-Thursday evenings and on Saturday.  Distribution of funds to be by campus FTE formula with a minimum to each campus to insure 6th day coverage.  Specific hours being supported by these funds will be shown in the Campus Technology Plan.

220,000

 

 

 

 

 

 

Campus/Unit Technology Manager Support

Funds for infrastructure support costs at campuses and units.  Distribution of funds to 5 campus & college staff based on number of technology plan computers.

25,000

 

 

 

 

 

 

College Staff IT Support

Funds to support a P-14 ITS for College Staff since only one IT position was allocated for College Staff when campus IT staffs were increased.

 

 

 

36,000

 

ACADEMIC SUPPORT

 

 

Technology Funds

ETF Funds

College M&O Central Infrastructure and Application Support Funds

Instructional Software

To keep instructional software current and support additional use of modern instructional software.  Purchase of instructional software with priority for college-wide use (including single campus programs).  The College TLTR will review the proposals and make recommendations to the ITC.

50,000

 

 

 

 

 

 

VCCS Autodesk Software

NVCC portion of VCCS license

18,200

 

 

 

 

 

 

College-wide membership is Microsoft MSDN Academic Alliance to support software for IST classes.

4,000

 

 

 

 

 

 

VCCS Blackboard Conversion

NVCC portion of VCCS Blackboard license that provides for the VCC Technical Utility to operate the Blackboard servers and provide technical support

62,000

 

 

 

 

 

 

Academic Server

Purchase of a central server to support college-wide academic software or other academic software that cannot be run on campus servers.

10,000

 

 

 

 

 

 

Academic and Advanced Technical Support

To provide state of the art technology and technology based systems in academic and administrative areas to ensure effective teaching, learning, and administrative procedures.  Funds to support unanticipated expenses or responses to opportunities to introduce new technologies to the College.

 

 

30,000

 

 

 

COMMON DESKTOP SOFTWARE

 

 

Technology Funds

ETF Funds

College M&O Central Infrastructure and Application Support Funds

MS Office Software Upgrade

To keep software current.  College cost of statewide site license annual license fee

71,000

 

 

 

 

 

 

MS SQL licenses

6,600

 

 

 

 

 

 

Anti-virus software

60,000

 

 

 

HELP DESK

 

 

Technology Funds

ETF Funds

College M&O Central Infrastructure and Application Support Funds

Help Desk Support

Support for 5 FTE P-14 positions at the Help Desk with 3 positions for daytime support and 2 for weekend and evening support.

175,000

 

 

 

 

DESKTOP PC REPLACEMENT

 

 

Technology Funds

ETF Funds

College M&O Central Infrastructure and Application Support Funds

Upgrade of Desktop PCs

Annual replacement of 1/4 of PCs and Macs covered by the Technology Plan based on a purchase price estimate of $1,200/PC and $2400 per Mac.  Numbers for PCs are estimates and will be determined by using OIR figures for full-time faculty, staff and students and purchasing a number equal to 25% of the number required by the VCCS expectations.  No additional testing lab PCs will be provided.  Testing lab PCs may be assigned from the total PCs allocated to the campuses. 

PCs   39,000

Macs   93,600  

PCs   810,613

 

 

 

 

 

TRAINING

 

 

Technology Funds

ETF Funds

College M&O Central Infrastructure and Application Support Funds

Technology Staff Training

Technology Training for technical staff.  The Technology Training Plan will be developed jointly by Human Resources, TAC, ITSS, and ELI.  No central funds will be applied to the CCST contract for 2002-2003.

60,000

 

 

Staff Training

To provide training in Microsoft Office products and other basic software for non-technical faculty and staff.  The funds may be allocated to provide an outside trainer, used to provide stipends for in-house trainers, or for other expenses related to providing this training for the campus.  Funds will be allocated based on number of faculty/staff.  College staff at Annandale and ELI will be included in the Annandale total.

 

Campuses will include a training plan for these funds as part of their campus technology plan.  The plan will include strategies for increasing faculty and staff awareness of the College state of the art in Instructional Tools and Techniques (see Chancellor’s Objectives E1b, and for specific activities that will assist faculty and staff achieve Level 1 and Level 2 Technology Certification (Chancellor’s Objectives E6.)

25,000

 

 

 

 

 

 

Instructional Development Workshops

Workshops that will focus on strategies of effective instruction and instructional design rather than technology-related training.

5,000

 

 

 

COLLEGE INFRASTRUCTURE

 

 

Technology Funds

ETF Funds

College M&O Central Infrastructure and Application Support Funds

Restoration of the IP Phone/Network reserve

Planned first year restoration of reserve that was used to pay for Ethernet upgrade and IP Phone System.

330,000

 

 

 

 

 

 

 

 

 

Replace central servers as part of regular 4-year replacement cycle

150,000

 

 

 

 

 

 

P-14 Telephone Support Engineer

Additional staff to support new phone system.

40,000

 

 

 

SIS IMPLEMENTATION

 

 

Technology Funds

ETF Funds

College M&O Central Infrastructure and Application Support Funds

Continuation of SIS backfill for critical implementation positions

220,000

 

 

 

 

 

 

SIS Applications and Training

Development of applications, purchase of software, and training needed to support implementation of the new SIS.

300,000

 

 

 

 

MAJOR NEW INITIATIVES

 

 

Technology Funds

ETF Funds

College M&O Central Infrastructure and Application Support Funds

College-wide Scanning Center

Implementation of a college-wide center to scan student applications/files to eliminate paper records.

30,000

 

20,000

 

 

 

 

Innovative Project Proposal Fund

Fund to support projects targeted at using technology to improve service delivery, improve efficiency or reduce cost.

25,000

 

 

 

 

 

 

 

College Orientation TV Producer

Provide a P-14 TV Producer to produce a College orientation video for students, an orientation to Blackboard, and a faculty orientation video.

20,026

 

 

 

 

 

CENTRAL INFRASTRUCTURE SUPPORT SERVICES (funded from College M&O Infrastructure Support Funds)

 

 

Technology Funds

ETF Funds

College M&O Central Infrastructure and Application Support Funds

Server Upgrades/Server Contingency

Contingency funds to resolve mission-critical server problems, including memory/processor upgrades to accommodate growth in server utilization.

 

 

20,000

 

 

 

 

Server Software Licenses/Upgrades

MS Backoffice, Tape back-up software, Help Desk database, Server OS, Secure server license, etc.

 

 

16,500

 

 

 

 

Technical Consulting

Advanced consulting services on routers, email, servers, IP Phones, etc.

 

 

3,500

 

 

 

 

 

MAINTENANCE and ON-GOING INFRASTRUCTURE SUPPORT LICENSE AGREEMENTS (funded from College M&O Infrastructure Support Funds)

 

 

Technology Funds

ETF Funds

College M&O Central Infrastructure and Application Support Funds

Compressed Video Maintenance

Continue maintenance agreements as required by VCCS technology expectations.

 

 

46,000

 

 

 

 

Help Desk Software Maintenance

 

 

3,500

 

 

 

 

Resource 25 Maintenance

Continue maintenance on Resource 25 software.

 

 

6,000

 

 

 

 

Central Computer Room Maintenance

Mainframe controllers/burster/central printers/computer room maintenance (power/environmental)

 

 

15,000

 

 

 

 

Misc. replacement hardware for existing systems (tapes, cds, power supplies, patch cables, etc.

 

 

12,000

 

 

 

 

Cisco and Microsoft maintenance/support agreements

 

 

177,000

 

 

 

 

Network monitoring maintenance (test ISP services, pages, network monitoring software, AOL, etc.)

 

 

14,500

 

 

 

 

Central IT Support Services Office Operations

Supplies, small tools, operational expenses, office support P-14 staff, duplicating, training, subscriptions, travel, etc.

 

 

130,000

 

Total Technology Plan Budget

 

 

Technology Funds

ETF Funds

College M&O Central Infrastructure and Application Support Funds

 

2,815,176

810,613

600,000


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