Northern Virginia Community College
 
 
 
 

College

Technology Plan

2001 - 2002
 
 
 
 
 
 

7/1/01

(As approved by the College Information Technology Committee and the College Administrative Council

for Consideration by VCCS)

                                (As approved by VCCS with additional clarifying language added.)
 
 

6-26

 

Introduction

Over the past five years, Northern Virginia Community College has successfully implemented each of its annual Technology Plans. There are now modern computers on every faculty and staff desk, and there are hundreds of computers for students. Modern office software and access to the Internet is on every computer. Faculty and staff have participated in hundreds of hours of technology and technology tools training. E-mail for all faculty, staff and students has been implemented. There are over 180 distance education courses, many on the Web, and the Web is a significant component in dozens of courses. Every computer is connected to the College-wide network, and all classrooms are also connected to the network. The College has an extensive presence on the Web, making it a critical communication link with students and the community at large. The College has also implemented a comprehensive support and governance structure including desktop technical support, a College-wide help desk, and automated support tools to allow remote loading of software and remote asset management.

The following Technology Plan list expectations (goals and objectives) set by the VCCS and the College's own goals and objectives for technology. It also establishes broad strategies and budgets for accomplishing those objectives. Each campus and major unit will develop more specific goals, objectives and strategies for meeting its component of this plan.

Funding for the budgets included in this plan come from several sources. First, there is technology funding provided by the VCCS that comes from M&O funds and student technology fees. Second, there is an Equipment Trust Fund allocation. The third source of funds is provided by the College's M&O budget in the form of central infrastructure support funds. The allocation of funds from each of these sources is provided in the plan.

VCCS Technology Expectations - 2000-2002 Biennium

By the end of the 2000-2002 biennium, it is expected that each college will have achieved the following "list of expectations." Bold entries are the new additions for this biennium. All other entries are continuations from the previous budget periods.

A. Desktops (The workstation standard for 2001-2002 is a Pentium 133 or better)

    1. Each full-time faculty member's desktop will include a microcomputer that meets technical or useful life definitions as recommended by the Technology Council and approved by the Advisory Council of Presidents (individual faculty rejection requests may be accepted on an exception basis by the colleges).
    2. Each full-time staff member's desktop will include a microcomputer that meets technical or useful life definitions as recommended by the Technology Council and approved by the Advisory Council of Presidents.
    3. All faculty and staff microcomputers will be connected to the campus network.
    4. Faculty and staff members will use general office software tools on a regular basis, to improve efficiency and effectiveness and to communicate with each other and with students.
    5. General office software shall be kept current. Each college would not be more than one generation behind the current version (i.e., about 18 months maximum behind a current release).
B. Classrooms and Labs (The workstation standard for 2001-2002 is a Pentium 133 or better) 1. Each college will maintain at least one compressed video classroom on each campus.

2. Each college will maintain microcomputers that meet technical or useful life definitions as recommended by the Technology Council and approved by the Advisory Council of Presidents, and that total 7% of full-time equivalent students (FTES) in classrooms or labs.

3. Each college will maintain at least one electronic classroom per campus that includes a microcomputer that can be connected to the local area network, and a projection and display system.

4. All classroom and lab microcomputers are connected or have the capability of being connected to the campus network. Exceptions for bonafide instructional purposes, such as microcomputer repair programs, shall be documented by each college.

5. Instructional software shall be kept current. Each college would not be more than one generation behind the current version (i.e., about 18 months maximum behind a current release). Exceptions for bonafide instructional purposes, such as meeting the needs of business and industry for training in earlier versions, must be documented.

C. Other Workstations (The workstation standard for 2001-2002 is a Pentium 133 or better) 1. Each college will maintain a sufficient number of microcomputers that meet the technical or useful life definitions as recommended by the Technology Council and approved by the Advisory Council of Presidents, for other administrative functions, such as libraries, servers, and student kiosks, etc.   D. VCCS Intranet Network 1. The campus network will meet guidelines for cable and service levels. Retrofit of existing wire closets may require exceptions to the guidelines due to current wall, etc. structures.

2. The campus network will be accessible in all campus locations (offices, labs, classrooms, auditoria, etc.).

3. Each campus network will be connected to VCCnet following the System Office instructions. A campus must follow guidelines for electronics and network services for connection to VCCnet thereby insuring operability for all participants.

4. Faculty, staff, and students will have dial-in access to the VCCS Intranet by either 1) an on-campus dial-in service or 2) a local Internet service provider (ISP) dial-in access services.

E. Support 1. Each college will provide an on-campus professional development program that maximizes faculty and staff exposure and includes the following categories:
  a. General office tools & techniques

b. Instructional tools & techniques

c. New application tools and techniques

2. Each college will provide training for faculty and staff as needed to implement the PeopleSoft SIS, AIS, and MIS systems, including training in Oracle products.

3. Each college will continue to implement a technology certification program by the faculty and staff.

4. Each college will develop a service level agreement for technical services support.

5. Each college will develop a service level agreement for customer services support, to include instructional design support and help desk functions.

F. Applications and Services 1. Each college will maintain a World Wide Web (WWW) home page and topic pages. WWW pages should be managed for public relations and content accuracy. They should provide general college information services via the VCCS Intranet.

2. Network file and print services shall meet guidelines.

3. Each college shall provide a POP3 compliant e-mail service, including directory services, for every faculty, staff, and student member.

4. Each college will provide the capability for on-line registration for services (e.g. e-mail), which will include appropriate directory services and security systems.

5. Each college will complete and maintain COV 95-1 disaster recovery planning documents. These include impact and risk assessments for each campus to identify appropriate security, firewall, and disaster recovery processes that need to be installed following the appropriate VCCS models.

  6. Each college will monitor compliance with VCCS policy 5.2.0.1 Computer Competency Requirements.

7. Each college will develop a plan to and will deploy the new SIS according to the timeframe established by the SIS Steering Committee.

8. Each college will develop a plan to and will deploy the new AIS according to the timeframe established by the AIS Steering Committee.

9. Each college will develop a plan to and will deploy the new MIS according to the timeframe established by the MIS Steering Committee.

10. Each college will improve facilities scheduling, usage, and reporting through appropriate Resource25 modules.

11. Each college will participate in the conversion of existing systems to new technologies in order to accommodate the new SIS, AIS, and MIS databases.

12. Each college will develop and implement a plan for increasing the number of course offerings available through distance education and the number of courses that incorporate instructional technology.

G. Expectations based upon funding availability The following expectations are contingent upon the General Assembly providing sufficient technology funds to cover the costs.
    1. Colleges will upgrade the campus network to accommodate video to the desktop and/or VoIP.
    2. Colleges will equip additional electronic classrooms per campus that provide a microcomputer that can be connected to the local area network, and a projection and display system.
    3. Colleges will provide microcomputers for adjunct faculty use in a ratio of 1 microcomputer for every 20 full-time equivalent adjunct faculty (FTEFA).
    4. Colleges will identify part-time staff positions that have microcomputer access needs. Each identified part-time staff member's desktop will include a microcomputer that meets technical or useful life definitions as recommended by the Technology Council and approved by the Advisory Council of Presidents.
    5. Colleges will maintain microcomputers that meet technical or useful life definitions as recommended by the Technology Council and approved by the Advisory Council of Presidents, and that total 14% of full-time equivalent students (FTES) in classrooms or labs.
    6. Colleges will employ one additional technical support position per campus.
NVCC Technology Plan 2001 - 2002

College Goals and Objectives:

In addition to the goals and objectives (VCCS Technology Expectations) established by the VCCS, NVCC has established the following technology-related goals and objectives. These goals and objectives were the product of the College's strategic planning process.

Vision Statement: "To be a learning-centered organization that promotes student success."



Goal 1: Faculty and Staff: "To provide a diverse, highly qualified, energetic, and dynamic faculty and staff dedicated to and enhancing student success."

Objective 1.1: To attract and retain a qualified and diverse faculty and staff.

Objective 1.2: To provide opportunities for faculty and staff revitalization through continuing professional growth.
 

Goal 2: Resources and Environment: "To develop and acquire adequate fiscal, capital, and community resources and to use these resources efficiently and effectively to provide the physical environment and tools necessary to assure student success."

Objective 2.1: To increase funding by __% through partnerships with local jurisdictions, businesses, organizations, individuals, etc. to supplement available college resources.

Objective 2.2: To successfully acquire funding for 60% of the projects in the capital outlay plan and to complete 40% of the funded items in the plan.

 Goal 3: Support Services: "To provide an array of quality support services that enhance student success."

Objective 3.1: Successfully implement the Student Information System project by June 30, 2002.

Objective 3.2: Develop a plan to ensure accessibility and responsiveness of the Testing Centers to better accommodate on-campus and ELI students.

Objective 3.3: To develop a plan to provide on-line support services for all students.

 Goal 4: Instructional Program: "To provide an instructional program that is accessible, affordable, and educationally sound that supports the needs of a diverse student body and enhances student success."

Objective 4.1: Retain 35% of our students from Fall to Fall.

Objective 4.2: To increase the opportunities for distributed learning by 5%.
 
 

The following strategies and related budgets have been established to achieve the VCCS and NVCC goals and objectives. To identify appropriate strategies, the campuses reviewed the results of their prior year technology plans and established priorities through the College Information Technology Committee. Campus responses to the annual VCCS Technology Survey were also used to identify the appropriate strategies to include in this plan. Individual campuses and units will establish specific objectives and plans for their role in implementing each of these strategies. Campus, ELI and College Staff TLTRs will also be expected to play a role in developing campus plans.

Funding for the budgets below comes from several sources: VCCS Technology Funds allocated to the College to support its Technology Plan and additional Infrastructure Support Funds designated by the College from its M&O budget to operate the college-wide technical infrastructure. Funding Levels for 2001-2002 are: $1,627,066 from Technology General Funds and from the Student Technology Fee, $971,891 from Equipment Trust Fund, and $400,000 in College Infrastructure Support Funds. The source of funds is shown for each element in the plan.
 
 

Special Initiatives Supported by Regular College Funds:
 
 

Distance Education: The College provides an extensive array of distance learning courses that are funded from the regular College budget. In additional to more than 180 different asynchronous courses available through a variety of formats, the College offers synchronous courses through the VCCS compressed video network. Students can also earn several complete degrees through asynchronous courses. Support for distance education comes from the Extended Learning Institute, the Campus LRCs and the Campus Testing Centers. There are more than 12,000 enrollments in distance education courses annually. Development of new courses and new services for distant learners is an on-going process.

Implementation of the New VCCS SIS: During 2001-2002, the College will implement the new VCCS Student Information System. The College has established a separate budget to support the cost of consultants; additional software that may be needed, additional staff support, and incidental expenses connected with the implementation activities.

Support for Academic Technology Use.  Both Technology Plan funds and regular College funds are used to support academic technology use in distance and campus-based learning for academic and student support programs.  (Section added by ITC 2/02.)
 


CAMPUS and UNIT SUPPORT
 
 
Technology Funds
ETF Funds
College M&O Central Infrastructure Support Funds
Continuation of campus technology staff salaries Staff to provide technical support at the campus and desktop level.
500,000
   
       
Campus-based Technology Support

Campuses must develop detailed plans for allocation of these funds.

(Funds in this category may be used for any technology-related purpose provided that strategies to achieve the following specific objectives are included in the campus plan.)

Web Page Maintenance 

Each campus, office and unit must maintain an up-to-date web site. The College Marketing and Public Affairs Office will maintain a news and events presence on the College web site and cable-tv network. Web pages may be maintained centrally, by faculty or staff. 

Distribution of funds: Funds distributed by number of Technology Plan computers.
183,000
   
       
Technical Applications Development Support.  To increase the quantity and quality of technology-based materials in instruction, individuals will be provided at TAC to provide application support to faculty and staff, to assist campus faculty to develop or use technology in instruction, and to work with TAC as a campus liaison. (2 courses for 2 semesters each for five people)
32,000
   
       
Campus Lab Support To insure support so campus labs are open Monday-Friday days and at least Monday-Thursday evenings and on Saturday. Distribution of funds to be by campus FTE formula with a minimum to each campus to insure 6th day coverage.
200,000
   
       
SIS Campus Servers and Related Implementation Equipment The implementation of the new VCCS Information System and Administrative Information Systems will require file servers and web servers at each campus. Test servers were purchased in 2000-2001. Some additional equipment may also be needed to support implementation activities. (Note: this activity and related funding has been carried over from the 2000-2001 Technology Plan.)  
120,000


 

 
       
Replacement of SNA Printers All remaining SNA printers must be replaced prior to implementation of the new SIS. Identification of printing requirements to support the new SIS will be part of the implementation process. (Note: this activity and related funding has been carried over from the 2000-2001 Technology Plan.)  
150,000
 
       
Campus/Unit Technology Manager Support  Funds for infrastructure support costs at campuses and units. Distribution of funds to 5 campus & college staff based on number of technology plan computers.
25,000
   
       
Cabling Funds held centrally to pay for moving or adding network cable drops. Distribution of funds to 5 campus & college staff based on number of technology plan computers.
24,000
   

ACADEMIC SUPPORT
 
 
Technology Funds
ETF Funds
College M&O Central Infrastructure Support Funds
Instructional Software  To keep instructional software current and support additional use of modern instructional software. Purchase of instructional software with priority given in the following order: campus-wide, campus-wide for single campus programs, college-wide use. The College TLTR will review the proposals and make recommendations to the ITC. 
31,000
   
       
College-wide membership is Microsoft MSDN Academic Alliance
4,000
   
       
Outsource Blackboard Support To provide 7x24 operation of Blackboard software and software support to meet the growing demands for use across the College, hosting of the software will be outsourced.
60,000
   
       
Academic and Advanced Technical Support To provide state of the art technology and technology based systems in academic and administrative areas to ensure effective teaching, learning, and administrative procedures. Funds for college-wide servers and software to support academic applications, such as Blackboard; and funds to support large-scale or special projects.     
53,000

HELP DESK
 
 
Technology Funds
ETF Funds
College M&O Central Infrastructure Support Funds
Help Desk Support Support for 4 P-14 positions at the Help Desk with 2 positions for daytime support and 2 for weekend and evening support.
140,000
   

COMMON DESKTOP SOFTWARE
 
 
Technology Funds
ETF Funds
College M&O Central Infrastructure Support Funds
MS Office Software Upgrade To keep software current. College cost of statewide site license annual license fee
62,000
   

DESKTOP PC REPLACEMENT
 
 
Technology Funds
ETF Funds
College M&O Central Infrastructure Support Funds
Upgrade of Desktop PCs Annual replacement of 1/4 of PCs and Macs covered by the Technology Plan based on a purchase price estimate of $1,059/PC and $2500 per Mac. Numbers for PCs are estimates and will be determined by using OIR figures for full-time faculty, staff and students and purchasing a number equal to 25% of the number required by the VCCS expectations. No additional testing lab PCs will be provided. Testing lab PCs may be assigned from the total PCs allocated to the campuses. (Note: some PCs may be purchased in May 2001 from 2000-2001 funds by carrying forward SIS server and SNA printer projects to 2001-2002.)  
505,158

 

 

 

 

TRAINING
 
 
Technology Funds
ETF Funds
College M&O Central Infrastructure Support Funds
Training  Technology Training for technical staff. The Technology Training Plan will be developed jointly by Human Resources, TAC and ELI. Campuses may continue faculty training through the CCS&T contract by allocating some of their Technology Plan (or other) funds to the existing contract. No central funds will be applied to the contract for 2001-2002.
70,000
   
Staff Training To provide training in Microsoft Office products and other basic software for non-technical faculty and staff. The funds may be allocated to the existing CCS&T contract to provide an outside trainer, used to provide stipends for in-house trainers, or for other expenses related to providing this training for the campus. Funds will be allocated based on number of faculty/staff. College staff at Annandale and ELI will be included in the Annandale total.
30,000
   

COLLEGE INFRASTRUCTURE
 
 
Technology Funds
ETF Funds
College M&O Central Infrastructure Support Funds
Upgrade to Switched High-speed Ethernet/Convert to IP Phones The current token ring network must be upgraded to a high-speed switched network to support the PeopleSoft SIS implementation, meet growing bandwidth requirements for technology use college-wide, and meet VCCS expectations. Ethernet is the standard and token ring is being abandoned nation-wide. A new network-based phone system will be installed as soon as the network is upgraded.
261,800
30,000

 

 

38,200
       
Upgrade email to multiple servers to better accommodate load  
45,900
 
       
Replace central servers as part of regular 4-year replacement cycle  
107,000
 

SIS IMPLEMENTATION
 
 
Technology Funds
ETF Funds
College M&O Central Infrastructure Support Funds
(Note: the majority of implementation funds are budget centrally from other College funds and are not part of the College Technology Plan.)      
       
SIS Campus Servers and Related Implementation Equipment The implementation of the new VCCS Information System and Administrative Information Systems will require file servers and web servers at each campus. Test servers were purchased in 2000-2001. Some additional equipment may also be needed to support implementation activities. (Note: this activity and related funding has been carried over from the 2000-2001 Technology Plan.)  
120,000


 

 
       
Replacement of SNA Printers All remaining SNA printers must be replaced prior to implementation of the new SIS. Identification of printing requirements to support the new SIS will be part of the implementation process. (Note: this activity and related funding has been carried over from the 2000-2001 Technology Plan.)  
150,000
 
       
SIS Reserve
4,266
13,833
 
       

 
 
 
 
 

CENTRAL INFRASTRUCTURE SUPPORT SERVICES (funded from College M&O Infrastructure Support Funds)
 
 
Technology Funds
ETF Funds
College M&O Central Infrastructure Support Funds
Server Upgrades/Server Contingency Server memory/processor upgrades to accommodate growth in server utilization: 10 processors@$1,200 and 10 - 1GB sets@$1,600. This also provides contingency funds to resolve mission-critical server problems.    
28,000
       
Server Software Licenses/Upgrades MS Backoffice, Tape back-up software, Help Desk database, Server OS, Secure server license, etc.    
35,000
       
Technical Consulting Advanced consulting services on routers, email, servers, IP Phones, etc.    
35,000
       

 

MAINTENANCE and ON-GOING INFRASTRUCTURE SUPPORT LICENSE AGREEMENTS (funded from College M&O Infrastructure Support Funds)
 
 
Technology Funds
ETF Funds
College M&O Central Infrastructure Support Funds
Compressed Video Maintenance Continue maintenance agreements as required by VCCS technology expectations.    
62,000
       
Resource 25 Maintenance Continue maintenance on Resource 25 software.    
6,000
       
Mainframe controllers/burster/central printers/computer room maintenance    
29,100
       
Misc. replacement hardware for existing systems (tapes, cds, power supplies, patch cables, etc.     
12,000
       
Cisco (pre-conversion) and Microsoft maintenance/support agreements    
90,500
       
Network monitoring maintenance (test ISP services, pages, network monitoring software, AOL, etc.)    
11,200

Total Technology Plan Budget
 
 
Technology Funds
ETF Funds
College M&O Central Infrastructure Support Funds
 
1,627,066
971,891*
400,000

*Out of a total allocation to the College of $2,653,200 (which includes the extra allocation for obsolete equipment)