In every computer and software course I teach, people have more troubles with the operating system than with the actual software. (Mac users stop snickering; these are mostly Mac problems as well) Here are a few problems that always come up:
1. Using a mouse. Mouse devices are a struggle for people with anything
other than pianist-nimble fingers. Users have trouble
- double-clicking to start a program (Solution: click once and press enter)
- putting the right part of a pointer on a link (Solution: the finger, not the hand, goes on the link)
- putting their right fingers on the right mouse buttons (Solution: left mouse button gets index finger, right mouse button gets middle finger)
2. Typing addresses and search terms. Problems here include
- not setting focus on areas for typing (Solution: click where you want to type, then type)
- problems with replacement of highlighted text
- Case 1: text not highlighted, cursor at "o" - typing "m" adds the letter m
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- Case 2: text highlighted - typing "m" replaces everything highlighted with next typed letter
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Introduction
to the
Internet
Jeff Williamson
What can I do on the Internet?