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About Goals and Objectives -

One common problem was coming up with specfic things you want the site to
accomplish, and not just saying "the site will provide information."  I
think that most of you probably have a sense that "provide information" is
not a very effective or measurable goal.  I'm pretty sure that neither the
education nor the training fields let you get away with this as a goal. 

So what is a good goal or objective?  Something you want the web site to
accomplish - a problem you want solved (lack of information is rarely a
problem), or some standard you want reached, or some behavior or impression
you want the web site to create in the user.  I'm not very picky about
this, as long as it's more specific than "provide information."  

Here are some things I've mentioned to some of you. 

The site will...

+ increase memerbship 
+ facilitate contacts among members 
+ encourage contacts among members 
+ facilitate officer elections (e.g. voting could be done through the web
site) 
+ make printed materials available on the web for wider distribution at a
lower cost 
+ be friendly to search engines 
+ be searchable by keywords and phrases 
+ be accessible through a wide variety of hardware/software setups 
+ encourage the user to ask further questions 
+ direct users to their nearest office of whatever
+ make the site printer-friendly 
+ inform registered users via e-mail of news
+ encourage frequent use of the site (through things like latest news on
the front page) 
+ provide easy contact with and enrollment in professional organizations
+ facilitate contacts between the director and employees 
+ accept and encourage employment applications 
+ enable users to plan and book their trip from the site with links to
existing travel, hotel, and outfitter services 
+ enable users to contribute information to the site 
+ enable users to give feedback on the site 
+ allow users to read each others' feedback 
+ give the users clear, rich images of the lovely places represented by the
site
+ enable users to purchase additional information from the site (and earn
me $$ as an Amazon associate) with links to online book and media retailers 
+ be informative?  Educational?  Interesting?  No, you can't be - or it's
really, really hard to be - all three at the same time
+ showcase student work 
+ make it easier for users to register for the program 
+ promote the program 
+ work with other promotional materials for the program (e.g. the URL will
be printed on brochures) 
+ encourage contact with the department for more information 
+ provide additional resources for use in the program 
+ provide online versions of frequently used papers in the program 

FWIW, almost none of these comments are related to CBT-type interactive
training.  I know folks often think, "My site's not really one of these
log-in-and-learn-something sites.  I just need to provide info on X"  Sites
which don't teach explicitly still have communication goals - it just may
take a while to understand what they are.

One last thing: Keep in mind that you're making a web site instead of doing
something else with your time and problems to be solved.  If your site is
about sea slugs, you need to consider why people need to learn about sea
slugs, but also why they need a *web site* about sea slugs.  Again, I'm not
picky about the answers here, and I'm not thinking about anything complex -
I just want you to address "why a web site about this" 

Well, one more last thing - the adjunct to "why a web site about this" is
"why ANOTHER web site about this?"  In other words, if your site is going
to provide news, information, and sports with a focus on Washington D.C.,
you have to, at some point, consider why on earth anyone would read your
stuff instead of the Post online.  Try to position yourself in the online
world.  Often your position is unique just for representing a unique
entity, such as a class, business, or institution or sea slug farm.