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Case Study Preparation and Format
Use the following example for format and content for most case studies. Some cases may not fit this method and must be modified. When in doubt, consult with the instructor.
Student Name
Instructor Name
Course Prefix and Number
Course Day(s) and Time
Case Name
Statement of the Problem
Usually in one carefully constructed sentence the problem may be stated. Search for the cause; do not state symptoms! Low quality is a symptom. Inadequate training could be the cause and thus the problem. Basic rule: Look beyond the obvious to the underlying cause of the problem. Do not make general statements such as ..... The problem in this case is poor management. Be specific.
Pertinent Data
List in complete sentences any information revealed in the case that supports the Problem Statement. You are looking for objective evidence. Be careful of making assumptions and judgments. Let the facts support the Problem Statement. If the facts do not support, the Problem Statement is probably incorrect!
Possible Solutions
State separate alternative solutions to the problem .. i.e. Solution A, Solution B, Solution C. Force yourself to investigate several ways to solve the problem. Each solution should be realistic in the context of the case material. Do not present a $1,000,000 solution to a $50,000 problem. It may be possible to arrange alternatives where one or more solutions could be backups if the preferred solution encounters problems. This type of thinking or anticipation is a valuable asset in real-life situations.
The Solution
Indicate the solution above that seems to solve the problem best and explain why this would be the best course of action. If backup solutions are appropriate to the case, explain why and when they would be utilized. The defense/rationale for solution choice is very important. Challenge your own thinking and assumptions.
Prepared by Dr. R. G. LeRosen
Office: 845-6359
Fax: 845-6009
Instructor
Updated August 21, 2009
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