DESCRIPTION
Develops an understanding of the
administrative support role and the skills necessary to provide organizational
and technical support in a contemporary office setting. Emphasizes the
development of critical-thinking, problem-solving, and job performance skills in
a business office environment. Lecture 3 hours per week.
GENERAL COURSE PURPOSE
This course is designed to
develop skills in office organization and procedures, verbal, written, and
electronic office communications, office administrative responsibilities, and
office equipment technology. Business vocabulary, human relations, and time
management for office administrators and support personnel will be elements of
the course.
ENTRY LEVEL COMPETENCIES
Prerequisite is AST 101 -
"Keyboarding I" or equivalent.
COURSE OBJECTIVES
Upon completion of the course,
the student will be able to:
- develop skills necessary to
interact in person, on the phone, and in written communications with the
public, with customers, and with coworkers
- develop proficient
applications of computer technology skills in word processing and other
computer software applications such as desktop publishing, data bases,
graphics, spreadsheets, electronic communications and filing
- develop organizational
skills to include time management; maintain tickler files, calendars, and
schedules
- develop organizational
skills to include work environment, prepare work area for the day's
activities, coordinate priorities/tasks with supervisors, establish
personal priorities/tasks, check for messages, maintain security
- develop skills in
processing incoming and outgoing mail, to respond to mail, to create a
reading file for supervisors
- have knowledge of mail
systems
- develop an understanding of
the application of equipment operation skills on a variety of office
equipment; such as the computer, printer, modem, facsimile machine, and
calculator
- prepare business documents,
correspondence and forms, research and compilation of information for a
document, composition of a draft, proofreading and copy/editing skills for
accuracy of content, spelling and grammar, and preparation of electronic
copy.
MAJOR TOPICS TO BE INCLUDED
- Professional/organizational
behavior
- Office etiquette, ethics,
and professionalism
- Office applications of
computer technology
- Time management and
organizational skills
- Mail processing
- Concepts of data
communications
- Document preparation
- Trends in office systems
EXTRA TOPICS (optional)
- Professionalism in
appearance and actions
- Listening skills
- An understanding of basic
mathematics
