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Overview, Learning Objectives, Class Preparation Chapter 1 An Overview of Organizational Behavior Overview The primary purpose of this chapter is to introduce the field of organizational behavior. The chapter begins by defining organizational behavior as the study of human behavior in organizational settings, the interface between human behavior and the organization, and the organization itself. The four functions that make up the manager’s job—planning, organizing, leading, and controlling—are discussed. Then the chapter explores the various roles—interpersonal, informational, and decision-making—that managers play and the skills—technical, interpersonal, conceptual, and diagnostic—they must apply in organizations. The chapter continues with a review of the emerging perspectives on organizational behavior, focusing on systems theory, situational theory, and the interactional view. The chapter concludes by examining the outcomes—individual, group and team, and organization—that are important for organizational effectiveness. Learning Objectives 1. Define organizational behavior.
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