OVERVIEW, LEARNING OBJECTIVES, CLASS PREPARATION

CHAPTER 6- Understanding the Management Process

OVERVIEW
This chapter is the first of three chapters on management activities and organization. In this chapter, we provide an overview of the management process. We define management as the process of coordinating people and other resources of an organization to achieve the goals of the organization. We also describe four basic management functions: planning, organizing, leading and motivating, and controlling. (A more detailed discussion of organizational structure follows in Chapter 8.) We also cover the various managerial levels of responsibility, areas of expertise, skills, and roles. Next, we examine the concept of leadership and briefly discuss the authoritarian, laissez-faire, and democratic styles of leadership. Then we turn to the major steps in the managerial decision-making process: identi¬fying the problem or opportunity, generating alternatives, selecting an alternative, and implementing the solution. We also examine total quality management and the nature of total quality management pro¬grams. Finally, we summarize what it takes to become a successful manager today

Format for Discussion Questions: Typed, (Question in bold) followed by double space and then your answer.
Assignments may be submitted in class paper copy, email, or via Blackboard.
Late assgnments will recieve a maximum of 50% credit

CLASS PREPARATION

READ Chapter 6, Video Case 6.1 Be prepared to discuss the questions at the end of the case
Answer DIscussion Questions 2, 4, 5

CROSSWORD CLUES

CROSSWORD BOARD